For any questions or queries you may have regarding your
SEASCOOTER™, please follow the below steps for easy and
fast resolution:
- STEP 1-
Please read your User Manual. For a copy of the User Manuals, please visit
www.Nauticaseascooters.com
- STEP 2-
Go to www.Nauticaseascooters.com and see our FAQ section to find instant
answers.
- STEP 3-
Contact one of our Customer Service representatives at the Customer Service
Center in your region.
CUSTOMER ENQUIRIES
If your unit is not operating, please refer to your User Manual before
contacting our Customer Service Center. For any damage or repair work
required, please do not return your product to the store where it was
purchased.
RETURN / REPAIR POLICY
Customers must contact their Local Distributor Service Center to ask for an
official Claim Form. The Claim Form must be returned with the customer’s
contact details and a photo of the Seascooter, defective parts, the serial
number and the Original Purchase Receipt. The Distributor Customer Service
Center will review the case and issue a Return / Repair Authorization Number
before sending the product to the Distributor Service Center. Returned
products must be shipped with original packaging including the polystyrene
packing material and all defective parts. Please contact your Local Distributor
Service Center for assistance in handling your case.
Please visit our website www.Nauticaseascooters.com
for a listing of most update distributor contacts and
ser vice center contacts.
RETURN / REPAIR PROCEDURE
1. Call the Customer Service Center for your Return / Repair Authorization
Number.
2. Make a copy of your Proof of Purchase (receipt).
3. Pack the defective unit in its original packaging including the polystyrene
foam and include the unit and all defective parts.
4. Attach the copy of your Proof of Purchase (receipt) to the outside of the box
(clearly visible), together with the Return / Repair Authorization Number.
5. Ship the package to the Service Center on your cost.
PLEASE NOTE:
Deliveries that do not have the Proof of Purchase (receipt)
and Return / Repair Authorization Number attached clearly to the outside of
the box, will not be accepted by the Service Center.
In addition, this warranty does not cover items that
experience normal wear and tear.
ALL IMPLIED WARRANTIES ARE LIMITED IN THE DURATION TO THE
WARRANTY PERIOD. AND SUCH IMPLIED WARRANTIES INCLUDING
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
OTHERWISE, ARE DISCLAIMED IN THEIR ENTIRETY AFTER THE
EXPIRATION OF THE APPROPRIATE WARRANTY PERIOD. THE
DISTRIBUTOR’S OBLIGATION UNDER THE WARRANTY IS STRICTLY
AND EXCLUSIVELY LIMITED TO THE REPAIR OR REPLACEMENT OF
DEFECTIVE PARTS AND RETURN OF THE PRODUCT TO THE
CUSTOMER. THE DISTRIBUTOR DOES NOT ASSUME OR AUTHORIZE
ANYONE TO ASSUME FOR THEM ANY OTHER OBLIGATION.
THE DISTRIBUTOR ASSUMES NO RESPONSIBILITY FOR INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED
TO EXPENSE OF RETURNING THE PRODUCT TO THE DISTRIBUTOR,
LOSS OF USE OF PRODUCT AND LOSS OF TIME OR INCONVENIENCE.
THIS PRODUCT IS DESIGNED AND INTENDED FOR PERSONAL
RECREATIONAL USE ONLY!
THIS PRODUCT IS NOT WARRANTED FOR COMMERCIAL OR
RENTAL USE!
REPAIR WORK OR DELIVERY OF A REPLACEMENT DOES NOT
EXTEND OR RENEW THE WARRANTY PERIOD.
WARRANTY SHALL AUTOMATICALLY BE VOID IF DAMAGE IS
RESULT OF NON-ORIGINAL PARTS.
LIMITED WARRANTY for Seascooters with camera mount:
• ALWAYS inspect to ensure the product works properly every time before
use. Warranty of this product does not cover any damages due to misuse.
• Failure to follow the user(s) instructions on packaging and/or user(s)
manual may result in damages or loss of your cameras including but not
limited to any user’s personal items, all of which are not covered under
warranty of this product.
• Use at your own risk. Manufacturer(s) and/or suppliers/agents are not
responsible for any damages/repairs, loss to cameras/electronic items
including but not limited to any user’s personal items directly and/or
indirectly resulted in the use of this product. Damage(s) resulting from any
use, misuse, accident, and normal wear and tear are understandably not
covered under this product warranty nor be responsible by manufacturer(s)
and/or suppliers/agents.
EXCLUSIONS
BATTERY. This warranty does not include the battery.
Never replace the original SEASCOOTER BATTERY with an
AFTERMARKET BATTERY. Seascooter with aftermarket battery will not be
covered by this warranty.
