Nautel NV15LT, Installation Manual

Page: 70 / 78

NV20LT/NV15LT INSTALLATION MANUAL PRE-INSTALLATION / INSTALLATION ASSISTANCE
PAGE 2.11.6 VERSION 4.0 2018-02-26
Technical Assistance
Nautel's field service department provides telephone technical assistance on a 24 hour, seven days a
week basis. Requests by other media (fax or e-mail) will be responded to the next working day if
received after Nautel's normal working hours. Contact the appropriate field service centre:
Nautel Limited
10089 Peggy’s Cove Road
Hackett’s Cove, NS Canada B3Z 3J4
Phone: +1.902.823.3900 or
Toll Free: +1.877.6NAUTEL (6628835) (Canada & USA only)
Fax: +1.902.823.3183
Nautel Inc.
201 Target Industrial Circle
Bangor, Maine USA 04401
Phone: +1.207.947.8200
Fax: +1.207.947.3693
Customer Service (24 hour support)
+1.877.628.8353 (Canada & USA only)
+1.902.823.5100 (International)
Email: support@nautel.com
Web: www.nautel.com
Module Exchange Service
In order to provide Nautel customers with a fast and efficient service in the event of a problem, Nautel
operates a factory rebuilt, module exchange service which takes full advantage of the high degree of
module redundancy in Nautel equipment. This module exchange service is operated from Nautel's
factory in Bangor, Maine and Hackett's Cove, Nova Scotia. These two locations allow us to provide a
quick turn around service to keep our customers on the air. During the transmitter's warranty period, up
to thirteen months from shipment, repair and exchange of modules is at no charge to the customer.
When the warranty has expired, a charge of 80% of the list price for all exchanged modules is made. If
the faulty module is returned to Nautel within 30 days, a credit is issued reducing this charge by one
half to 40% of the list price. USA customers are required to contact our Bangor, Maine facility. Canadian
and overseas customers should contact our Nova Scotia, Canada facility.