neoBLUE
®
mini System User Manual
P/N 051440D
9
5. Troubleshooting Guide
Note: neoBLUE mini device Service Manual available separately. In the USA, contact
Natus Technical Service at +1 (888)-496-2887 or E-mail: [email protected].
International Support - Please contact your local Distributor.
Distributor locations can be found at www.natus.com
Warning!
Disconnect power cord before opening the light for repair
.
Symptom
Probable Cause
Corrective Action
No power
Verify that the AC outlet is functioning.
Power switch not in
correct position
Ensure that the power switch is in ON (|)
position
Light does
not appear when
device is turned
on
Power cord not
plugged in all the
way; or is defective
Check to make sure that the power cord is
plugged in all the way to the device socket. If
the device will still not turn on try another
power cord.
Lens has become
excessively hot
(above
50°C/122°F)
Fan not working
Verify that vents are not blocked.
If the lens surface has become hotter than
50°C (122°F), verify that the fan is functioning
correctly.
Baby becomes too
warm
Fan not working
Verify that vents are not blocked.
If the baby becomes too warm, verify that the
fan is functioning correctly.
Enclosure bubbles
or starts to deform
Light too close to
radiant heat source
Reposition the light to the side of radiant
warmer - no farther than 12 inches (30.5 cm)
from the infant.
LED string(s)
goes out
LED short or open
Increase the intensity if necessary.
If the device still produces enough light there
is no need to replace the panel.
Multiple LED
strings go
out; cannot attain
appropriate
intensity
Damaged LED light
panel
Replace LED light panel
Arm tight
Arm loose
Check bolts, loosen as necessary
Check bolts, tighten as necessary
Light does not
hold position
Light drifts
Gooseneck has memory that may prevent it
from holding certain positions. Reposition
gooseneck or use the arm to achieve desired
location.
Optimal position for the arm is parallel to the
light height.
