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F. 20 Year Limited Warranty
Nature’s Comfort LLC, of Lancaster, WI 53813 warrants material and labor on any defects in workmanship on the fire drum for a period of
20 years from the purchase date to the original owner only (see proration below). If there is a leak in your properly delivered, installed and
maintained Nature’s Comfort boiler, we will repair for the first 5 years at no cost and prorated after that (see below). The water jacket is warranted
for a period of 10 years from the purchase date to the original owner only (see proration below). Repair can be denied if the unit’s water jacket has
exceeded 220 degrees.
This warranty is limited to defective parts and excludes any incidental and consequential damages connected therewith. Nature’s
Comfort does not warranty damage or malfunction to the inside of the fire drum caused by ash corrosion or allowing the unit to overheat. The fire
box and refractory channels must be completely cleaned out of all ashes and creosote a minimum of 2 times per year, half way through the heating
season and at the end of heating season. The chimney must be covered when the boiler is not in use. Caulk around chimney and float stack must
be inspected monthly and re-sealed if necessary. Caulk sealant and rope gaskets are not covered under this warranty. Damage caused by abuse,
neglect, accidents, improper installation, customer or dealer modification, overheating and/or freezing will not be covered under warranty. Damage
caused by burning flammable materials (i.e. petroleum products) will not be covered under warranty. Nature’s Comfort does not warranty boilers
against environmental conditions out of its control. Nature’s Comfort does not warranty or guarantee against your area’s governing laws or changes
in your area’s governing laws that will affect the use or nonuse of the unit.
Nature’s Comfort is not responsible for replacement of water, water treatment, antifreeze and glycol, costs of transportation or shipping
charges. On sight non-warranty parts and labor will be provided at the discretion of your dealer. Please contact your dealer for their current non-
warranty rates. Labor for repairing or replacing parts under warranty will be covered by your dealer.
Nature’s Comfort’s wood boilers are not meant to be your sole source of heat. It is the responsibility of the owner to have a backup
system in place. If you do not have a backup source of heat you are at risk of damage due to lack of heat. Nature’s Comfort will not warranty or be
responsible for any damage caused by lack of heat at your premises or for any cost incurred from using a backup heat system in the event of a
boiler failure.
There is no written or implied performance warranty on the boiler as Nature’s Comfort has no control over the installation, structure
insulation, maintenance, daily operation and heating demand on a unit or what is burned in the boiler. Nature’s Comfort will not cover or be held
responsible for any cost of wood or coal burned in excess of what is expected or considered normal as installation and structure size and insulation
conditions are out of its control.
Treatment & Testing
If not using anti-freeze or glycol, your boiler must have “Nature’s Comfort Boiler treatment” added during initial filling with water and must
be tested annually at the end of a heating season to ensure proper concentration (150ppm minimum of Nitrite) for your warranty to remain valid.
Minimum initial mix ratio for the GT-220 is 1.5Qts. There is no maximum limit. Contact Nature’s Comfort or your dealer to obtain water treatment.
You may have your water tested by your dealer or send a minimum 4oz. water sample with your name, address, phone number, email address,
dealer name, date sample was taken, model and serial number to: Nature’s Comfort LLC 4689 Airport Rd. Lancaster, WI 53813. Results will be
sent to you and you must keep on file to show proof of treatment and testing if warranty work is ever needed. Testing done by customer will not be
accepted for warranty claims but is encouraged for monitoring treatment levels to obtain the maximum life out of a Nature’s Comfort boiler
particularly if water is being added throughout a heating season.
Nature’s Comfort On-Site Warranty Proration:
Nature’s Comfort will pay costs of warranty work based on the following proration:
Fire Drum: Years 1 - 5: 100%, Year 6 - 90%, Year 7 - 80%, Year 8 - 70%, Year 9 - 60%, Year 10 - 50%, Year 11 - 40%,
Year’s 12 – 14: 30%, Years 15-20: 20%
Water Jacket: Years 1 - 5: 100% Year 6 - 80%, Year 7- 60%, Year 8 - 40%, Year 9 - 20%, Year 10 - 10%
1 Year Warranty On Other Components
Nature’s Comfort warranties, to the original owner only, any component a part of the boiler that is defective during normal usage for a
period of 1 year. Shipping for returning defective parts is not included. Replacement parts are obtained from the dealer purchase was made
through. After one year, your dealer may charge you for any parts provided or work performed. If you choose to perform the labor of replacing a
part covered under warranty yourself, your dealer may request credit card information and send you the replacement part. If you do not return the
defective part within 10 days your credit card will be charged for the replacement part.
Warranty Procedure
All service & claims under this warranty must be made through the dealer where the boiler was purchased. If an inspection by the dealer
indicates that a warranty claim is justified and that all conditions of this warranty have been met, Nature’s Comfort will repair or replace the problem
part according to the above proration. Proof of purchase, treatment and testing and return of the defective part (if applicable) must be provided by
the owner of the boiler before any warranty is given. All costs of removal, shipment to and from the dealer or Nature’s Comfort and losses during
shipment and reinstallation and any other losses due to the stove being removed shall be covered by the owner of the boiler.
This warranty is subject to change without notification.
Nature’s Comfort LLC 4689 Airport Rd. Lancaster, WI 53813
