Note: For faster connection and usability, we recommend that you map a drive to share.
This creates a direct access to the shared drive from My Computer (for more information
about drive mapping, refer to your Windows manual).
12.0 Q&A
Q: Why can’t I create/share folders in SMB or FTP server?
A: To avoid languages support issue, you are suggested to create/share folders with English
characters only.
Q: Why can’t I upload the files via LAN connection or got disconnected?
A1: Please make sure the networking is connected properly and you have the access right
(read & write) for the folders.
Q: How to reset the NAS Dongle?
A1: By hardware: Please press the reset button for 30 seconds and the NAS Dongle will
start to reset to default setting.
A2: By software: Please enter the NAS Dongle setup page, select Maintenance/Factory
defaults and click on “reset” button. After seeing the message indicating reset is completed,
click “reboot” button to complete the process.
Q: How to setup the NAS Dongle to be in Daylight saving time?
A: The NAS Dongle does not support Daylight saving time setting.
Q: Why WinXP can not enter SMB folder with password via NAS Dongle?
A: Please update Win XP to SP2 or above. After update, please make sure if you have
installed Norton Internet Security, if you do, please check with Norton service center.
