Napoleon PRO285-BK-DE, Manual

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KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Information
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record information here for easy reference)
Before contacting the Customer Solutions Department, check the Napoleon Website for more
extensive cleaning, maintenance, troubleshooting and parts replacement instructions at
www.napoleongrills.com . Contact your local distributor directly (refer to the distributor contact list
provide with your grill) for replacement parts and warranty claims.
To process a claim, we must be provided with the following information:
1. Model and serial number of the unit.
2. Part number and description.
3. A concise description of the problem (‘broken’ is not sufficient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Solutions Representative could request to have the parts returned to the
factory for inspection before providing replacement parts. These parts must be shipped prepaid to the
attention of the Customer Solutions Department with the following information enclosed:
1. Model and serial number of the unit.
2. A concise description of the problem (‘broken’ is not sufficient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorization Number - provided by the Customer Solutions Representative.
Before contacting Customer Solutions Representative, please note that the following items are not
covered by the warranty:
• Costs for transportation, brokerage or export duties.
• Labour costs for removal and reinstallation.
• Costs for service calls to diagnose problems.
• Discoloration of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner).
Item Part # Description
1 N135-0045NH-BK1HT base x
2 N010-0830 drip pan plate x
3 N570-0104 screw, 10-24 X 3/8” x
4 N475-0319 control panel x
5 N010-0825 manifold 50mbar (DE) x
N010-0773 manifold 30mbar (CE) x
6 N570-0078 screw, m4 x 8mm x
7 N585-0089-BK1HT control panel heat shield x
8 N570-0076 screw, #8 X 1/2” x
9 N380-0020 control knob x
10 N570-0073 screw 1/4-20 x 3/8” x
11 N710-0079 drip pan x
12 Z570-0033 screw, 10-24 x 12mm x
13 N100-0047 burner, right x
14 N100-0046 burner, left x
15 N325-0083 lid handle x
16 N655-0179 lid handle support left x
17 N655-0180 lid handle support right x
18 N685-0017 temperature gauge x
19 N570-0107 screw, 10-24 x 30mm x
20 N135-0048-BK1HG lid x
21 N485-0023 cotter pin x
22 N485-0021 clevis pin x
23 N080-0302 cross light bracket x
24 N305-0087-BK2FL cooking grid left x
25 N305-0088-BK2FL cooking grid right x
26 N080-0303 bracket, leg x
27 N160-0025 clip x
28 N570-0068 screw, #14 x 1/2” x
29 N080-0346 bracket, flex line x
31 N255-0057 fitting x
32 W450-0027 nut, 1/2-20 x
33 N255-0014 fitting x
34 N075-0091 craddle front / rear x
35 N325-0088 craddle handle x
36 N325-0089 craddle handle cover x
37 N510-0013 silicone bumper x
38 N720-0060 manifold flex line x
39 N135-0048-BK1HG-SER assembly, lid x
40 N475-0319-SER assembly, control panel x
41 N010-0834 assembly, craddle x
42 N325-0083-SER assembly, lid handle x
N530-0032 regulator hose DE x
N530-0033 regulator hose NL x
N530-0037 regulator hose UK x
N530-0046 regulator hose CZ x
N530-0034 regulator hose DK x
N530-0034 regulator hose NO, FI, ES x
N530-0038 regulator hose FR x