www.napoleongrills.com
15
EN
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when valve
turned to high.
Blockage of gas.
Improper preheating.
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Excessive flare-ups/uneven heat.
Improper preheating.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instructions.
Burners burn with yellow flame,
accompanied by the smell of gas.
Possible spider web or other
debris, or improper air shutter
adjustment.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Flames lift away from burner,
accompanied by the smell of gas,
and possibly difficulties in lighting.
Improper air shutter adjustment.
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Burner will not light with the
igniter, but will light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle
brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be peeling
inside lid or hood.
Grease build-up on inside surfaces.
This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that flake off.
Regular cleaning will prevent this. See
cleaning instructions.
Burner output on “high” setting
is too low. (Rumbling noise and
fluttering blue flame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
