17
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www.napoleon.com
N415-0537CE-GB-DE Jul 13.20
Troubleshooting
Problem
Possible Causes
Solution
Low heat / Low flame when
valve turned to high.
For propane - improper lighting procedure
For natural gas - undersized supply line
For both gases - improper preheating.
Ensure lighting procedure is followed carefully. All
gas grill valves must be in the off position when
the tank valve is turned on. Turn tank on slowly to
allow pressure to equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners
on high for 10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
See assembly instructions.
Preheat grill with main burners on
high for 10 to 15 minutes.
Clean sear plates and drip pan regularly.
Do not line pan with aluminum foil.
Refer to cleaning instructions.
Burners burn with yellow
flame, accompanied
by the smell of gas.
Possible spider web or other debris in burner.
Thoroughly clean burner by removing. See
general maintenance instructions.
Rear and Side burners will
not light with the igniter,
but will light with a match.
Dead battery / or installed incorrectly.
loose electrode wire or switch terminal wires.
Replace with heavy duty premium battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Illumination and Side/Rear
burner ignition do not work
Electric Power is out
The grill is nor receiving electric power
Check the power outage in your area
Ensure the grill is connected between the
wall and the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the
cabinet is broken or not
Main burner will not light
with the igniter, but will
light with a match.
Jet-fire outlet is dirty or clogged.
Clean jet-fire outlet with a soft bristle brush.
Humming regulator.
Normal occurrence on hot days.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light brackets
Clean or replace as required.
“Paint” appears to be
peeling inside lid or hood.
Grease build-up on inside surfaces.
This is not a defect. The finish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Burner output on “high”
setting is too low. (Rumbling
noise and fluttering blue
flame at burner surface.)
lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in venturi tube.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
