Napoleon Prestige PRO 500 Owner'S Manual Download Page 21

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Prestige Pro

Series

Troubleshooting |

Tro

oot

Troubleshooting

Lighting Problems

• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.

Possible causes

Solution

ain

JETFIRE

outlet is dirty or clogged

Clean JETFIRE

outlet with a soft bristle brush.

Dirty or corroded cross light brackets.

Clean or replace as required.

r a

nd S

Dead battery, or installed incorrectly.

Replace with premium heavy- duty battery.

Loose electrode wire or switch terminal wires.

Check electrode wire is firmly pushed onto the terminal on the

back of the igniter. Check the lead wires from the module to the

ignition switch (if equipped) are firmly pushed onto their respective

terminals.

Lifting flames on burner.

Close air shutter according to “

Maintenance Instructions”-

Combustion Air Adjustment

section in this Owner’s Manual.

IMPORTANT

! This must be done by a qualified gas installer.

Illumination Problems

• Oven Halogen Bulbs not working.
• Control Panel lights not working.

Possible causes

Solution

Unit is not connected to power

Plug power cord (from working GFI protected outlet) into

electrical box on the back of the grill. Plug transformer cord into

power box.

Blown fuse

Replace fuse located on outlet line of transformer.

Faulty transformer

Check transformer output – should be 12VAC. Replace if

required.

Terminal on switch or circuit board are corroded or loose

Clean connections and ensure connectors are pushed together

firmly. Access to circuit board is under electrical cover on left

side of cabinet.

Halogen bulbs blown (oven lights only)

Replace bulbs as per the instructions in the “

Maintenance

Instructions”- Replacing Oven Halogen Bulbs

section of this Owner’s

Manual

Noises and Flare-ups

• Humming regulator.
• Excessive flare-ups and uneven heat.

Possible causes

Solution

Normal humming noise on hot days.

This isn’t a defect. It’s caused by internal vibrations in the

regulator and doesn’t affect the performance or safety of the grill.

Humming regulators WILL NOT be replaced.

The cylinder valve was opened too quickly.

Open cylinder valve slowly

Sear plates installed incorrectly.

Ensure sear plates are installed with holes towards the front, and

the slots on the bottom. See Assembly Instructions Guide.

Improper heating.

Preheat grill with all main burners on high for 10 to 15 minutes.

Excessive grease and ash build on sear plates and in drip

pan.

Clean sear plates and drip pan regularly. Do not line pan with

aluminum foil. Refer to

"Cleaning Instructions".

Summary of Contents for Prestige PRO 500

Page 1: ...PRO500 PRO665 PRO825 PRESTIGE PRO SERIES Owner s Manual Grills illustrated in this manual may differ from model purchased Apply Serial Number We Want Your Feedback Visit Napoleon com to write a review ...

Page 2: ...tions is not followed exactly a fire or explosion may result and cause property damage personal injury or death Alert adults and children about the hazard of hot surface temperatures Supervise young children near the grill NOTICE TO INSTALLER Leave these instructions with the grill owner for future reference NOTICE TO CONSUMER Keep these instructions for future reference WE WANT YOUR GRILLING EXPE...

Page 3: ...s grill exactly as instructed in the Assembly Guide If the grill was assembled in store review the assembly instructions to ensure it is done correctly Not to be installed in or on recreational vehicles and or boats Perform the required Leak Test before operating the grill Do not modify this grill under any circumstances Do not use a cylinder that is not equipped with the appropriate type connecti...

Page 4: ...r Plates for consistent even heating and vaporizing drippings for more flavourful food Heavy Gauge Stainless Steel Burners for long lasting quality Instant JETFIRE Ignition for quick and east start up Integrated Ice and Marinade Bucket with Cutting Board and Tool Hooks ACCU PROBE Temperature Gauge to easily read the temperature for perfect results Large Stainless Steel Warming Rack for increased c...

Page 5: ...d surfaces Clean the grease tray drip pan and sear plates regularly to avoid build up and grease fires Keep the infrared burner and main burner venturi tubes free from spider webs and other obstructions by inspecting and cleaning it regularly Do not allow cold water rain sprinkler hose etc to contact the heated grill An immediate temperature change will chip the porcelain and crack the ceramic bur...

Page 6: ...by Napoleon if not included use a regulator and hose that meet national and regional codes The recommended length of the hose is 0 9 m The hose must never be longer than 1 5 m Note The hose should be replaced before the expiry date printed on it Only place cylinders within the maximum width and height dimensions inside the enclosure on the bottom shelf Cylinders that surpass the maximum dimensions...

Page 7: ...KER 67 56 2 5 kW 182 g hr 238 L hr PRO825 MAIN FLAME 60 15 2 kW 1106 g hr MAIN INFRARED 60 7 6 kW 553 g hr REAR 1 25mm 5 5 kW 400 g hr SIDE FLAME 76 1 1mm 5 3 kW 386 g hr SMOKER 67 2 5 kW 182 g hr WARMING 67 2 5 kW 182 g hr The following table lists all certified gases and pressures Verify the information on the rating plate corresponds with this list Note Only use regulators that supply the press...

Page 8: ...o leaks in the fitting where the regulator connects to the tank Leak test this grill before use annually and when any gas components are replaced Leak Test Steps 1 Do not smoke while performing the test 2 Remove all sources of ignition 3 Turn all burner controls to the off position 4 Turn the gas supply valve on 5 Brush a half and half solution liquid soap and water onto all joints and connections...

Page 9: ...ontinue to push down on the control knob until the burner lights and then release 3 If the pilot does not light immediately turn the control knob clockwise to the OFF position Repeat step 2 4 If the pilot and burner will not light in 5 seconds turn the control knob clockwise to the OFF position Wait 5 minutes for gas to dissipate Repeat steps 2 and 3 or light with a match Fig 1 Rear Burner Lightin...

Page 10: ...king to your preference Indirect Grilling This method uses lower temperatures and circulates heat around the food cooking it slowly and evenly Use this method to cook larger cuts of meat or food prone to flare ups such as roast chicken or turkey Turn one or more burners on and place food on the cooking grid where there is no flame or burner on Grilling at a lower temperature and slower cooking tim...

Page 11: ...mount of wood chips in the solid portion of the smoker tray and follow the Main Burner Lighting Instructions to ignite the smoker Different types of wood produce different tastes e g apple walnut hickory and they come in multiple variations chunks chips dust or pellets A wisp of smoke is enough to get a nice smoky flavor on your food so be mindful of the quantity of wood used IMPORTANT Too much sm...

Page 12: ...it rod into the rotisserie motor and set the opposite end across the hangers The heavy side of the meat will naturally hang down to balance the load 5 Slide the stop bushing onto the spit rod until it is past the inside of the hood This will secure the side to side movement of the spit rod 6 Tighten the stop bushing and spit rod handle Place a metal dish under the meat to collect the drippings IMP...

Page 13: ...is detected within 1 meter in front of your grill They will turn off after 15 minutes of inactivity While the motion sensor is ON as indicated by the blue LED you can turn the oven and cabinet lights on and off with the switch Press the button in the box to turn the sensor OFF indicated by blue LED Now all your lights are controlled with the switch The oven and cabinet lights will turn off after t...

Page 14: ...especially steak and chicken Leave space Leave some space on the grill and between food so you have room to move food around if you need to Use a thermometer Use a thermometer to ensure food is cooked thoroughly Follow the appropriate temperatures guidelines for all types of meat especially poultry How to season cast iron cooking grids This procedure MUST be done prior to first use and repeated ev...

Page 15: ... HIGH 2 minutes each side Medium 5 minutes HIGH 3 minutes each side Well done 6 minutes Chicken HIGH MEDIUM LOW 2 minutes each side then medium low to low heat 20 25 minutes Slice joint connecting the thigh and leg through for the meat to lie flat on the burner and cook evenly Pork Chops MEDIUM 6 minutes each side Choose thick cuts for more tender meat Trim off excess fat Spare Ribs HIGH to LOW Hi...

Page 16: ...s can be cleaned by preheating the grill and using a wire brush to remove residue Stainless steel grids will permanently discolor from regular use because of high temperatures when grilling Infrared Side Burner Most drippings and food particles that fall on the infrared burner surface incinerates immediately because of the high intensity heat Do not clean the ceramic tile with a wire brush Do not ...

Page 17: ...steps 1 Slide the drip pan from the grill to access the disposable grease tray or to clean the drip pan 2 Scrape the drip pan out with a putty knife or scraper 3 Replace the disposable grease tray every 2 4 weeks depending on grill usage if applicable 4 See your Napoleon Grill dealer for supplies Control Panel ONLY use warm soapy water Text is printed directly on the control panel and will gradual...

Page 18: ...ntenance bit to clean burner ports 6 Drill out blocked ports using the supplied drill bit in a small cordless drill this can be done with the burner attached to the grill but it s easier if removed from the grill 7 Do not flex the drill bit when drilling the ports because the drill bit will break 8 This drill bit is for burner ports NOT for brass orifices that regulate the gas flow to the burner 9...

Page 19: ... bottom shelf clear from debris Combustion in air adjustment IMPORTANT This must be done by a qualified gas installer The air shutter is factory set and should not require adjusting under normal conditions Adjustments might be required under extreme field conditions The flames of the air shutter will be dark blue tipped with light blue and occasionally yellow when adjusted correctly Too little air...

Page 20: ...tions is NOT covered by your grill warranty Replacing Oven Halogen Bulbs if equipped Remove the screw securing the housing in place Snap the lens and metal bracket out of the housing Wearing protective gloves gently pull the old bulb from the socket and replace with the new bulb Reinstall the lens into the housing and bend the tabs on the front back into position Steps to Avoid Damaging Ceramic Su...

Page 21: ... electrical box on the back of the grill Plug transformer cord into power box Blown fuse Replace fuse located on outlet line of transformer Faulty transformer Check transformer output should be 12VAC Replace if required Terminal on switch or circuit board are corroded or loose Clean connections and ensure connectors are pushed together firmly Access to circuit board is under electrical cover on le...

Page 22: ...er housing Allow burner to cool and inspect very closely for cracks Contact your authorized Napoleon dealer to order replacement burner assembly if any cracks are found Both gas propane and natural gas improper preheating Preheat grill with both main burners on high for 10 to 15 minutes Possible spider web or other debris Thoroughly clean nest or webs out of your burner orifice by removing it and ...

Page 23: ...and allow to cool for at least 2 minutes Reignite Leaking gasket surrounding the ceramic tile or a weld failure in the burner housing Allow burner to cool and inspect very closely for cracks Contact your authorized Napoleon dealer to order replacement burner assembly if any cracks are found Improper heating Preheat grill with both main burners on high for 10 to 15 minutes Excessive grease and ash ...

Page 24: ...W HALOGEN LAMP 12VAC 10W POWER LIGHTS SWITCHES KNOBS RESERVED FUSE 6 A IGNITER 12VAC DC 1 5W 120mA HALOGEN LAMP 12VAC 10W ELECTRODE SIDE BURNER ELECTRODE REAR BURNER SWITCH IGNITION 12VDC 0 3 0 8W 22 65mA SWITCH LIGHT 12VDC 0 3 0 8W 22 65mA PROX SENSOR 3 3VDC 0 01W 0 08mA LOGO LIGHT 9VDC 1 0W 310mA ELECTRODE SMOKE BURNER HALOGEN LAMP 12VAC 10W KNOB LIGHT x10 12VDC 0 2 0 5W 20 50mA GFCI OUTLET Diag...

Page 25: ...IGNITER 12VAC DC 1 5W 120mA HALOGEN LAMP 12VAC 10W ELECTRODE SIDE BURNER ELECTRODE REAR BURNER SWITCH IGNITION 12VDC 0 3 0 8W 22 65mA SWITCH LIGHT 12VDC 0 3 0 8W 22 65mA PROX SENSOR 3 3VDC 0 01W 0 08mA LOGO LIGHT 9VDC 1 0W 310mA ELECTRODE SMOKE BURNER GFCI OUTLET CONTROL BOX INPUT 12VAC OUTPUT 12VDC 3 3VDC STANDBY POWER 0 4W WORKING CURRENT 32mA KNOB LIGHT x8 12VDC 0 2 0 5W 20 50mA Diagram for Ele...

Page 26: ...USE 4 A IGNITER 12VAC DC 1 5W 120mA HALOGEN LAMP 12VAC 10W ELECTRODE SIDE BURNER ELECTRODE REAR BURNER SWITCH IGNITION 12VDC 0 3 0 8W 22 65mA SWITCH LIGHT 12VDC 0 3 0 8W 22 65mA PROX SENSOR 3 3VDC 0 01W 0 08mA LOGO LIGHT 9VDC 1 0W 310mA JUMPER GFCI OUTLET CONTROL BOX INPUT 12VAC OUTPUT 12VDC 3 3VDC STANDBY POWER 0 4W WORKING CURRENT 32mA KNOB LIGHT x6 12VDC 0 2 0 5W 20 50mA Diagram for Electrical ...

Page 27: ... life Ceramic infrared burners excluding screen 5 years full coverage plus 50 off for life All other parts 2 years Conditions and Limitations This Limited Warranty creates a warranty period as specified in the aforementioned table for any product purchased through an authorized NAPOLEON dealer and entitles the original purchaser to the specified coverage in respect of any component replaced within...

Page 28: ... Riemsdijk 22 4004 LC Tiel The Netherlands 10 12 Home Farm Meriden Road Berkswell CV7 7SL United Kingdom 24 Napoleon Road Barrie Ontario L4M 0G8 Canada PHONE 31 345 588655 www napoleon com eu info napoleon com N415 0652CE GB Napoleon products are protected by one or more U S and Canadian and or foreign patents or patents pending ...

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