W415-1697/ 04.24.17
EN
18
troubleshooting
5.0 troubleshooting
symptom
problem
test solution
Smoke enters the room
during start-up
Damper in closed
position.
Open damper.
See “operation” section.
Cold air blockage in
chimney.
Burn a piece of newspaper to establish a draft.
Negative pressure in
building.
Open outside air control damper.
Open a door or window.
Smoke enters the room
while
re-loading
Damper in closed
position.
Open damper.
See “operation” section.
Insuffi cient draft.
Chimney height and outside conditions can negatively affect
draft. In these cases, a small amount of smoke may enter the
home. Adding more pipe or a draft-inducing cap may help.
Clean chimney.
Appliance smoking.
Damper in closed
position.
Open damper.
See “operation” section.
Chimney cold.
Burn a piece of paper to establish a draft, fuel as necessary to
establish a hot fl ame.
Inadequate supply of
combustion air.
Chimney height and outside conditions can negatively affect
draft. In these, a small amount of smoke may enter the home.
Adding more pipe or a draft-inducing cap may help.
The outside air damper
opened.
Close damper.
See “operation” section.
The smoke passage is
blocked in the appliance
or chimney.
Check chimney for blockage and clear, if necessary.
The smoke fl ow
impeded by too long of
a horizontal pipe or too
many bends.
Refer to “typical chimney installation” section for proper chimney
bends.
A weak draft perhaps
caused by a leaky
chimney, a cold outside
chimney, too short a
chimney, or a chimney
too close to a tree or a
higher roof.
Chimney height and outside conditions can negatively affect
draft. In these cases, a small amount of smoke may enter the
home. Adding more pipe or a draft-inducing cap may help.
Refer to “typical chimney installation” section for proper chimney
bends.
Glass or screen door
won’t stay in position.
Door slowly opens.
Add adjustment weight to door.
Door slowly closes.
Remove adjustment weight from door.
Glass or screen door isn’t
level.
Corner of the door is
raised when fully closed.
Refer to “door level adjustment” section in Installation manual.