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W415-0811 / A / 04.28.10
16.0 WARRANTY
NAPOLEON® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not
necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim. NAPOLEON®
reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim. Provided that the
purchase was made through an authorized NAPOLEON® dealer your heater is subject to the following conditions and limitations:
This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
The gas heater must be installed by a licensed, authorized service technician or contractor. Installation must be done in accordance
with the installation instructions included with the product and all local and national building and
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re codes. This limited warranty does
not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other
manufacturers will nullify this warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by excessive heat, abrasive and
chemical cleaners nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs and embers.
NAPOLEON® warrants its stainless steel burners against defects in workmanship and material for life, subject to the following
conditions: During the
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rst 10 years NAPOLEON® will replace or repair the defective parts at our option free of charge. From 10 years
to life, NAPOLEON® will provide replacement burners at 50% of the current retail price.
In the
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rst year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
After the
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rst year, with respect to this President’s Lifetime Limited Warranty, NAPOLEON® may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but
defective part(s).
NAPOLEON® will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and
such expenses are not covered by this warranty.
Notwithstanding any provisions contained in the President’s Lifetime Limited Warranty, NAPOLEON’S responsibility under this
warranty is de
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ned as above and it shall not in any event extend to any incidental, consequential or indirect damages.
This warranty de
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nes the obligations and liability of NAPOLEON® with respect to the NAPOLEON® gas heater and any other
warranties expressed or implied with respect to this product, its components or accessories are excluded.
NAPOLEON® neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of
this product.
NAPOLEON® will not be responsible for: over-
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ring, downdrafts, spillage caused by environmental conditions such as rooftops,
buildings, nearby trees, hills, mountains, inadequate vents or ventilation, excessive venting con
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gurations, insuf
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cient makeup air, or
negative air pressures which may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to heater, combustion chamber, heat exchanger, brass trim or other components due to water, weather damage, long
periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of NAPOLEON®.
2.1
NAPOLEON® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008
Quality Assurance Certi
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cate.
NAPOLEON® products are designed with superior components and materials assembled by trained
craftsmen who take great pride in their work. The burner and valve assembly are leak and test-
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red at a
quality test station. The complete heater is again thoroughly inspected by a quali
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ed technician before
packaging to ensure that you, the customer, receives the quality product that you expect from NAPOLEON®.
The following materials and workmanship in your new NAPOLEON® gas heater are warranted against
defects for as long as you own the heater. This covers: combustion chamber, heat exchanger, stainless
steel burner, phazer™ logs and embers, rocks, ceramic glass (thermal breakage only), gold plated parts
against tarnishing, porcelainized enameled components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts such as blowers, gas valves, thermal switch,
switches, wiring, remote controls, ignitor, gasketing, and pilot assembly are covered and NAPOLEON® will
provide replacement parts free of charge during the
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rst year of the limited warranty.*
Labour related to warranty repair is covered free of charge during the
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rst year. Repair work, however,
requires the prior approval of an authorized company of
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cial. Labour costs to the account of NAPOLEON®
are based on a predetermined rate schedule and any repair work must be done through an authorized
NAPOLEON® dealer.
* Construction of models vary. Warranty applies only to components included with your speci
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c heater.
NAPOLEON® GAS FIREPLACE PRESIDENT’S LIFETIME LIMITED WARRANTY
CONDITIONS AND LIMITATIONS
ALL SPECIFICATIONS AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCT
IMPROVEMENTS. NAPOLEON® IS A REGISTERED TRADEMARK OF WOLF STEEL LTD. PATENTS U.S. 5.303.693.801 - CAN.
2.073.411, 2.082.915. © WOLF STEEL LTD.
