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5
Troubleshooting
Issue
Recommedations
Charging case
indicates hearing
aids are charged
(green lights) but
aids don’t stay
charged
Turn hearing aids off prior to placing in
charging case. Aids placed in charging case
while left on will not properly charge.
Charging case
has orange lights,
indicating hearing
aids have not
charged after
they have been in
the charging case
for an extended
amount of time.
Power hearing aids off.
Plug charging case into wall charger using
charging cable.
Place aids in charging case (left aid in left
well, right aid in right well) with removal
handle placed in the deepest part of the
respective well. Hearing aids will magnetically
click into the charging case when properly
placed in well.
Aids will be fully charged (green lights)
in two hours.
5
Troubleshooting
Issue
Recommedations
There is no
sound at all
Ensure hearing aids have been fully charged
(indicated by green lights on charging case)
•
Check hearing aid tip to be sure it is not
occluded with wax/debris. Clean with
hearing aid brush.
•
Use hearing aid brush to clean
microphone.
•
Change wax guard.
•
Make sure you hold the button for
4 seconds to power on hearing aid.
Hearing aid sticks
out of ear
Use one hand to pull the top of the ear
upward while using the other hand to insert
the hearing aid. Slightly rotate aid in ear, if
needed, to help position aid in ear.
