If you encounter a problem that is not listed in the above table, or if
the solution provided does not work, contact
Problem
Headphones
cannot be
switched on
No audio
signal
Headphones
cannot
connect
Headphones
do not
respond to
any pressed
button
Possible cause
Battery is empty
Battery is
completely
exhausted/worn
out
Headphones
are not paired
with your device
Volume too low
Headphones
are switched off
Pairing does not
work
Smartphone is
switched off
Bluetooth is
deactivated on
your smartphone
Function of the
headphones is
faulty
Rectification
Charge the headphones
Contact
Pg
11
14
12
12
15
12
Check if the headphones are
paired. If necessary pair the
headphones with your device
again.
Increase the volume.
Switch the headphones on
Check if your smartphone
supports the HFP or HSP
Bluetooth profile
Switch your smartphone on
Activate Bluetooth on your
smartphone
Clear the bluetooth pairing
setting from the headphones
Volume is too
soft
Volume on
headphones is
too low
(ELSA
has independent
volume control)
Increase volume by pressing
Vol+ button on Right earcup
7. TROUBLESHOOTING
21 ELSA