MYiR MYD-Y6ULX Linux, Product Manual

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www.myirtech.com
MYD-Y6ULX |
Product Manual
35
Technical Support
MYIR has a professional technical support team. Customer can contact us by email
( support@myirtech.com ), we will try to reply you within 48 hours. For mass production
and customized products, we will specify person to follow the case and ensure the smooth
production.
After-sale Service
MYIR offers one year free technical support and after-sales maintenance service from the
purchase date. The service covers:
1. Technical support service
a) MYIR offers technical support for the hardware and software materials which have
provided to customers;
b) To help customers compile and run the source code we offer;
c) To help customers solve problems occurred during operations if users follow the user
manual documents;
d) To judge whether the failure exists;
e) To provide free software upgrading service.
However, the following situations are not included in the scope of our free technical
support service:
a)
Hardware or software problems occurred during customers’ own development;
b) Problems occurred when customers compile or run the OS which is tailored by
themselves;
c)
Problems occurred during customers’ own applications development;
d) Pr
oblems occurred during the modification of MYIR’s software source code.
2. After-sales maintenance service
The products except LCD, which are not used properly, will take the twelve months free
maintenance service since the purchase date. But following situations are not included in
the scope of our free maintenance service:
a) The warranty period is expired;
b) The customer cannot provide proof-of-purchase or the product has no serial number;
c) The customer has not followed the instruction of the manual which has caused the
damage the product;
d) Due to the natural disasters (unexpected matters), or natural attrition of the
components, or unexpected matters leads the defects of appearance/function;