Customer Care Department
Telephone: 0845 505 2211
9.00 am - 5.00 pm Monday to Friday
Marleton Cross Limited Trading as The MX Group
Alpha Close, Delta Drive, Tewkesbury Industrial Estate, Tewkesbury, Gloucestershire GL20 8JF
Tel: 01684 293311 Fax: 01684 293900 Email: sales
@
mx-group.com www.mx-group.com
CUSTOMER CARE: 0845 5052211
TRADE DESCRIPTIONS ACT
Variations in terms of colour finish, materials and all other aspects of appearance may occur on occasions, either
through non-availability of materials or due to our policy of continuing technical improvement. Therefore the Company
reserves the right to change specification or withdraw products from this list without prior notice being given.
67531 KL/JULY2016
14. SERVICE POLICY
In the event of you needing to contact the MX Group
Customer Service Department, the following
procedure should be followed:
1. Before telephoning on 0845 505 2211 the MX Group
Customer Service Department you should ensure
you have the model number (printed on the valve),
the date and proof of purchase, your contact details
and the postcode where the unit is installed.
2. The MX Group Customer Service Department will
be able to tell you whether the fault can be simply
rectified by the provision of a replacement part.
15. SPARE PARTS
In the event that parts or maintenance is needed
outside the guarantee MX will endeavour to help
with this. Spare parts codes are given in the fitting
instructions. By calling the Customer Service
Department on 0845 505 2211 with the part
number, they will be able to quote you to supply
these parts, usually via our spares distributor.
