15. SERVICE POLICY
In the event of you needing to contact the MX Group
Customer Care Department, the following procedure
should be followed:-
1. Before telephoning the MX Group Customer Care
Department you should ensure that you have the
model number, power rating, serial number,
this can be found on the bottom of the shower unit
plus the date of purchase.
2. The MX Group Customer Care Department will be
able to inform you whether the fault can be rectified by
the provision of a replacement part or an on site visit
by a Qualified Service Engineer.
3. If a service call is booked, you or a representative
must be present during the Engineers visit.
4. A charge will be made where a call under the
terms of the guarantee has been booked and a failure
was not product related, or an engineer arrives and is
not able to gain access.
5. If the product is no longer covered by the
Guarantee, a charge will be made for the site visit and
for any parts supplied.
Customer Care Department
Telephone: 0845 505 2211 Fax: 0845 850 0757
9.00 am - 5.00 pm Monday to Friday
14. THE MARLETON CROSS LTD (MX GROUP) - 2 YEAR GUARANTEE
Marleton Cross Limited (MX Group) hopes you are satisfied with your
purchase and in the unlikely event that you encounter a problem which
is caused exclusively by the MX Group manufactured product (the
“product”) we will take responsibility on the terms set out here.
We aim to supply components which have been manufactured to
the highest standards. In respect of the product you have a two year
guarantee which covers any defect in manufacture.
Any part found to be defective during the guarantee period will be
replaced without charge providing that the product has been installed
in accordance with our instructions, used as intended and maintained/
serviced as recommended.
In the unlikely event that any problems are encountered with this
component’s performance on installation, please contact our Customer
Care Department for help, as below.
Please supply proof and date of purchase when contacting MX Group.
The company reserves the right, in the event of a claim not covered by
the guarantee, to charge the claimant for parts and labour at current
rates. This guarantee is given in addition to and does not affect your
statutory rights.
Exclusions:
1. Any product found to be defective during this period, as the result of
misuse, neglect or damage, will not be covered by this guarantee
such as:
• Damage caused by accident
• Those components subject to wear and tear such as ‘O’ rings and
washers etc.
• Effects of scaling
• Damage caused by faulty installation.
• Damage caused by waterborne debris.
• Damage caused by improper cleaning components.
• The components being used for a purpose other than intended.
2. Breakdown due to:
a) Use other than domestic use by you or your resident family
b) Wilful act or neglect
c) Any malfunction resulting from the incorrect use or quality of water
or incorrect setting of controls; and
d) Faulty installation.
3. Repair costs for damage caused by foreign objects of substances or
the inappropriate use of jointing compounds or blow torches.
4. Total loss of the product due to non-availability of parts or other
reason, (MX Group will maintain stocks of spare parts for repair for at
least 5 years from end of product line to cover this guarantee).
5. Compensations for loss of use of the product or consequential loss of
any kind.
6. Call out charges
7. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising there from, including the cost
of repairing damage, breakdown, malfunction caused by corrosion,
furring, pipe scaling, limescale, system debris or frost.
8. Components and/or units including components purchased and
installed other than in the United Kingdom.
Limitations
1. This guarantee lasts for a single continuous period of 2 years from
the date of delivery to you the customer.
2. This guarantee is personal to the original purchaser of the product
and is not transferable.
3. Original proof of purchase(s) must be shown for any claim under this
guarantee.
4. This guarantee does not cover any components that have been
modified, altered or transformed in any way.
5. This guarantee applies to an original installation in accordance
to our fitting instructions and does not cover previously installed
components (showroom displays etc) or components that have been
moved from their original installation position for any reason.
6. This guarantee applies only to manufacturing or material defects.
It does not apply to normal wear and tear, accidental damage,
inappropriate use (including inappropriate cleaning) or other events
outside the manufacturer’s control.
7. This guarantee applies only to the product itself and as a result any
liability attributed to MX Group is limited to the cost of the component.
8. If a product is deemed to be of faulty manufacture MX Group will at
their discretion replace the component. Any related consequential
loss or damage is excluded.
9. No claim will be accepted if a product is installed with a fault (ours or
otherwise) that would have been clearly evident before installation.
10. We make no representations, and exclude any and all liability, in
respect of any third party products or services supplied by way of
extensions to this guarantee.
Liability
1. Except as required or agreed by us, you will not in any circumstances
return any of the product to us, and where the property in any of the
goods returned to us has passed to you, they will nevertheless remain
your property and at your risk unless we have agreed otherwise in
writing before their return.
2. Except as stated above, we will not be liable for any direct,
consequential or other loss, damage or injury suffered or incurred by
you, and you will indemnify us fully against any claims made by third
parties, in respect of the goods or otherwise arising from the contract.
3. Nothing contained in the contract will be treated as excluding or
restricting any liability on our part for death or personal injury
resulting from our negligence.
4. Except as stated above, and to the fullest extent permitted by law,
all conditions, warranties and representations, whether express or
implied, statutory or otherwise in relation to the product (other than
such as relate to title to the component) are excluded.
5. You acknowledge that our prices for the goods reflect these Terms
and Conditions, and accordingly that you accept the above limitations
on and exclusions of liability in exchange for those prices.
6. When providing information to MX-Group you understand that you
are doing this subject to our terms and other policies (including data
protection) we have in place from time to time, copies of which are
available on our website www.mx-group.com or on request as per
the MX Group contact details given herein.
7. This guarantee does not affect your statutory rights.
In the interest of continuous product development we reserve the right
to alter the specification as necessary.
In the unlikely event that you need to make a claim on our guarantee
please contact MX customer care on 0845 505 2211 or
sales
@
mx-group.com
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