MuxLab 500826 User Manual Download

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_________________________________________________ MuxMeet Share Base-1 Operation Manual

6.8

BOUT DEVICE

Check the firmware version of the Base unit and web server version.

Summary of Contents for 500826

Page 1: ...MuxLab 2022 94 000977 A SE 000977 A MuxMeet Share Base 1 User Manual 500826 ...

Page 2: ...ng social distancing The MuxMeet Share Base 1 makes sharing content in a meeting an easy and enjoyable experience encouraging all participants to collaborate regardless of their connection type iOS devices stream natively via Airplay Android users can download the MuxlabShare app from Google Play Chrome OS devices stream to the desktop or to tabs directly on a Chrome browser and Windows and Mac la...

Page 3: ...Interface 14 3 2 1 Home Screen 14 4 Installation 16 4 1 Installation methods for the MuxMeet Share Base 1 unit 16 4 2 Wiring Diagram 17 4 3 Power Connection 18 4 4 Video Connection 18 4 5 Audio Connection 19 4 6 LAN connection 20 4 7 Usage of USB device 21 5 Quick Start 22 5 1 Mobile device Wireless Connection 22 5 1 1 Enable portable hotspot 23 5 1 2 Enable LAN connection 23 5 2 Pairing dongles w...

Page 4: ...d Annotation 45 5 5 1 Whiteboard 46 5 5 2 Annotation 48 6 Web Setting Management Configuration 50 6 1 Network settings 52 6 1 1 Wireless network 52 6 1 2 Ethernet 62 6 1 3 Auto change password 63 6 2 Display Audio 64 6 2 1 HDMI 64 6 2 2 Audio 66 6 2 3 Airplay screen quality 67 6 2 4 Screen display ID 68 6 2 5 Home Screen background image 69 6 3 Moderator control 69 6 3 1 Moderator Control 69 6 4 S...

Page 5: ...er settings 83 6 7 1 Auto create launcher 83 6 7 2 Clear history after meeting 83 6 8 About device 84 7 Updating MuxMeet Windows 85 7 1 Check current firmware information 85 7 2 Upgrading firmware of base unit 88 7 3 Upgrading and Pairing of Dongle 90 7 4 Upgrading Launcher 91 7 5 Clean left over files of older versions of Launcher program in Laptop 93 8 WIFI Recommendation Setting 94 8 1 Check th...

Page 6: ...lay Miracast and Chromecast Supports HDMI model 500827 and USB C model 500828 dongles for wireless presentations Supports Android MAC and Windows APP for wireless presentations Supports 4 split screen views PoE supported Supports whiteboard and annotation Customizable home screen page Central management platform available 1 3 ACCESSORIES LIST ID Name Description 1 Antenna 2 antennas are included i...

Page 7: ...2 1000Mbps x1 100Mbps x1 USB interface USB3 0 x1 USB 2 0 x1 Type C x1 Audio Input AirPlay Windows MAC WMH Control connectors 3 5mm Phoenix terminal RS232 interface Number of window simultaneous on screen 4 14 4 main windows 14 thumbnail windows Number of simultaneous connections 16 Data rate in wireless Up to 1200Mbps Video Playback Frame Rate 20 60 FPS Latency 100ms Min 20ms Wireless transmission...

Page 8: ...ar Panel o MuxMeet Share Dongle H1 MuxMeet Share Dongle U1 Front panel Software Interface o Home Screen 3 1 HARDWARE INTERFACE 3 1 1 MuxMeet Share Base 1 Front Panel ID Name Description 1 Front USB connector USB port for dongle pairing mouse control USB touch screen etc 2 Front Type C connector Type C port for dongle pairing 3 Power Button Turn on or off the device 4 Back lit LED indicator Blinkin...

Page 9: ... to the screen by plugging in the dongle The USB port is used for connecting a USB based touch screen to create upgrade Launcher by clicking Download button hide SSID PASS Wi Fi IP and Lan IP by clicking Info check Security level button and control PC source device when a PC desktop is mirroring to the screen by plugging in the dongle The USB port is used for creating or upgrading Launcher by clic...

Page 10: ...MuxMeet Share Base 1 The USB port is used for pairing the dongle model 500827 and Base unit when plugged in The USB port is used for connecting a mouse to create upgrade Launcher by clicking Download button hide SSID PASS Wi Fi IP and Lan IP by clicking Info check Security level button and control PC source device when a PC desktop is mirroring to the screen by plugging in the dongle The USB port ...

Page 11: ... Add a sub window bar to enable previewing the connected devices ON o Real time preview ON System settings o Date time Automatic date time use network provided time o Auto Standby Never o Language English Security Settings o Security Level Security level 1 o Connection Password 4 digits password beginning with 0000 o Change admin password admin default Other settings o Auto create launcher Disable...

Page 12: ... LED indicator is Off no light it indicates 1 the button is not plugged in the PC Laptop 2 the button is defective 3 the USB port or computer might be defective ID Name Description 1 HDMI connector The HDMI connector of the Dongle can be plugged into a PC Laptop for sharing your screen 2 USB connector Used to supply power to the Dongle or when plugged into the Base unit to pair the Dongle to the B...

Page 13: ...lso requires a full function type C connector for mirroring the screen ID Name Description 1 Type C DP connector Thew Type C DP connector of the Dongle can be plugged into a PC Laptop for sharing your screen 2 Control Sensor Button Press the control sensor button to start displaying the content of the PC Laptop s screen on the main screen Pressing the sensor button during a meeting will toggle the...

Page 14: ...ome Screen ID Name Description 1 Wi Fi Indicator Wi Fi Direct mode internal access point is enabled Wi Fi Infrastructure mode Client Mode Wi Fi connection to router is established icon displays the current signal strength A secure Wi Fi connection is established or connection to a router failed Wi Fi is not available LAN Infrastructure mode access point is disabled ...

Page 15: ...uncher MuxMeet Share for Windows MAC to USB stick 9 Info Show status bar 1 6 in Home screen showing hiding 10 iOS Quick Start Indicates that mobile devices with iOS technology can use AirPlay to send content to the main screen 11 Load MuxMeet Share App from Store Scan QR code for Android device and download the App from the GooglePlay Store 12 Windows MacOS Quick Start Steps to instruct how to tra...

Page 16: ...ays in a meeting room Table mount Wall mount The articulated antennas are removable They can rotate for better wireless connection Attention For optimal performance install the Base unit close to the display and avoid obstacles between the Base unit and the Transmitters Necessary tools A drill type of drill depends on the type of wall The mounting screws mounting screws not included in the package...

Page 17: ...t 1m 3 3ft from other radio equipment that operates in the same frequency range e g other Wi Fi access points cordless telephone microwave ovens etc It is also best to install antennas at least 15 cm 6 inches from concrete walls The most favorable situation is a direct line of sight between antennas and transmitting devices and Dongles Any obstruction will cause the signal to follow a longer propa...

Page 18: ... outlet Note Once the Base unit is powered it starts up From this point onward please use the POWER button with Status LED on the front of the Base unit to switch ON or OFF Power over Ethernet If the LAN Ethernet Switch supports PoE Power over Ethernet it can be used to power the Base unit instead of using the external power adapter MuxMeet Share Base 1 LAN2 Port supports PoE 4 4 VIDEO CONNECTION ...

Page 19: ... separate audio 1 Connect an audio cable with a 3 5mm connector into the audio of the Base Unit 2 Connect the other end of the cable to the meeting room s sound system Sound is not sent out 1 Please be sure the button of the Dongle is solid green and the PC Laptop is sharing on the screen 2 Check Settings configuration to adjust the Volume set on the web interface of the Base unit PC Laptop Sound ...

Page 20: ...PC Laptop For normal operation a LAN connection is not necessary When needed it s suggested to connect the MuxMeet Share Base 1 to the Internet 1 Connect a network cable with RJ 45 connector into the LAN port of Base Unit 2 Connect the other end of the cable to LAN 3 If the LAN Ethernet Switch supports PoE Power over Ethernet it can be used to power the MuxMeet Share Base 1 instead of using the ex...

Page 21: ...Laptops 3 To activate system upgrading 4 For white board or annotation during a presentation MuxMeet Share Base 1 transmits Video Audio and the USB HID function for mouse control and click function of a touchscreen Connect touch interface of your screen to the USB port on your PC Laptop USB control USB mouse for configuration menu Single click to select Right click to go back to the Home Page Touc...

Page 22: ...pot to connect the MuxMeet Share Base 1 b LAN connection connect the MuxMeet Share Base 1 and mobile device in the same LAN network to discover and connect to MuxMeet Share Base 1 After Factory reset MuxMeet Share Base 1 starts in standard configuration Wireless Direct Mode where the Base unit creates its own wireless access point to which all the transmitters connect This is typical for a quick s...

Page 23: ...SE 000977 A 5 1 1 Enable portable hotspot The SSID and PASS Password are shown on the Homepage as shown below 5 1 2 Enable LAN connection Note When N A is displayed this means the MuxMeet Share Base 1 is not connected to the LAN Local Area Network by CAT cable or it failed to get an available IP address by the company router ...

Page 24: ...elow The default password for entering the Main menu on the web interface console is admin 5 2 PAIRING DONGLES WITH BASE UNIT 1 Connect MuxMeet Share Dongle H1 HDMI dongle model 500827 to USB port or connect MuxMeet Share Dongle U1 Type C dongle model 500828 to type C port to pair it with the Base unit 2 Once the Dongles are connected the message Dongle is booting please wait will appear as shown ...

Page 25: ...xLab Inc 2022 Page 25 94 000977 A SE 000977 A 3 Then the message Pairing please wait will appear shown below 4 After completing the pairing the message Succeeded to pair will appear on the home page as shown below Then please un plug the dongles and use it for the mirroring on your PC Laptop ...

Page 26: ... only be paired to one Base unit at a time The Dongle will always connect to the Base unit it was last paired to 5 3 MIRRORING 5 3 1 Microsoft Windows PC Laptop with Dongle You can operate MuxMeet App for Windows optionally with Dongle If there are several participants in a meeting mixed operation is also possible Operating system requirement Windows XP Vista 7 8 8 1 10 11 32 64 bit MuxMeet Share ...

Page 27: ...e desktop is mirroring to the main screen 5 3 2 Microsoft Windows PC Laptop with application Upon first time use you have to copy the Launcher program MuxMeet for Windows first on your PC Laptop 1 Use a universal USB stick to create a Launcher which is stored in the Base unit Connecting the USB stick to the Base unit and click the DOWNLOAD icon on the homepage to download MuxMeet windows exe for w...

Page 28: ... screen or connect it to the network using a network cable 3 Double click the MuxMeet windows exe Launcher program A list of all available Base units on the same network will be displayed Select which base you want to connect to The connections are password protected lock icon 4 Enter the Base unit password and click connect the system is now ready to share You can also manually connect by enterin...

Page 29: ... red the screen is mirroring to the main screen 6 Click the Stop Sharing button again to stop mirroring The window color will show green again You can minimize the APP window In Windows taskbar you can see if the screen is mirroring or not Right click the status icon in the Windows taskbar to open the context menu About Shows the software versions of the Base unit the Dongle and the launcher progr...

Page 30: ...s extended desktop of active source Depending on your operating system may require the installation of the virtual driver ExtendedDisplay to function with Windows 10 The primary screen 1 is displayed on the PC Laptop and the virtually extended screen 2 is displayed on the main screen If the PC Laptop has already connected an extended screen 3 the extended screen 2 will always be displayed on the m...

Page 31: ...ge resolution will be lower suitable for PPT presentation mode o Quality Priority The image resolution is relatively high but when the image content is complex the transmission delay will be relatively larger suitable for watching video Low Latency Mouse o The setting is applied individually for this PC Laptop only The shape of mouse pointer is equal to the shape in the application There may be a ...

Page 32: ...the main screen MuxMeet Share Dongle U1 Type C dongle model 500828 1 Plug the Type C port of MuxMeet Share Dongle U1 to PC Laptop MacBook 2 Press the button when the LED indicator is solid white 3 When the LED is solid green the desktop is mirroring to the main screen 5 3 5 MAC OS PC Laptop with application Upon first time use you have to copy the Launcher program MuxMeet for Mac first on your Mac...

Page 33: ...he Home screen or connect to the LAN using a network cable 3 Double click the MuxMeet macOS Launcher program A list of all available Base units on the same network will be displayed Select which device you want to connect to The connections are password protected lock icon 4 Enter Base unit password and click connect the system is now ready to share You can also manually connect by entering the na...

Page 34: ... stop mirroring The window color shows green again You can minimize the APP window In the top menu bar you can see if the screen is mirroring or not Right click the MuxMeet status icon in top menu bar to open the context menu About Shows the software versions of the Base unit the Dongle and the launcher program Exit End APP exits the App If you click close in the menu bar of the app the app in the...

Page 35: ...The shape of the mouse pointer is equal to the shape in the application There may be a small delay in movement of the cursor approx 150 ms The movement of mouse pointer is displayed very smooth with hardly a noticeable delay about 20 ms on the main screen which significantly improves the operation of the application from the main screen The look of the mouse pointer is always and in all applicatio...

Page 36: ...rces onto a main display simultaneously and supports PC Laptops and mobile devices 5 3 8 Mobiles Devices Sharing on Android devices 1 Open the MuxMeet Share application 2 Connect your mobile device and the Base unit on the same network 3 Open the MuxMeet Share application in your mobile device and you will see the Home Page of MuxMeet Share as shown below and click the device list refresh button f...

Page 37: ...enter password and mirror 5 After completing the pairing it shows OSD on the home page For example if we connect it to a HUAWEI PLA AL00 it shows a HUAWEI PAR AL00 on screen as shown below 6 Now you can mirror your mobile desktop 7 Click the Share Screen button again to stop mirroring 8 Click the connected device name to check the Base unit status and Base unit firmware version ...

Page 38: ...red 10 Click the upper right corner icon to check the MuxMeet Windows application version information Sharing on iOS devices 1 With AirPlay technology the user can stream his screen or music via wireless connectivity to the Base unit Connect your iOS device to the same Wi Fi network as MuxMeet Share Base 1 For iOS devices click the Airplay icon on your Apple device and select the target MuxMeet Sh...

Page 39: ...en after connecting successfully 5 3 9 Miracast on Android Devices and WIN10 PC Laptops Note Miracast function is available only if MuxMeet Share Base 1 is set to wireless infrastructure mode Android Devices Steps shown below 1 Make sure the Wi Fi or WLAN is enabled 2 Swipe down from the top of phone s screen and click the wireless projection icon in the popup page ...

Page 40: ...proper Base unit in the list to connect to Note under Security Level 1 mode there is no need to enter password to connect Under Security level 2 and Security level 3 mode you will need to enter the password displayed on the MuxMeet Share Base 1 home 4 After entering the password it will show your mobile content on the display 5 Click the wireless projection icon again to disconnect and stop mirror...

Page 41: ...ation zone icon as shown below 3 Click project icon to enter password on home screen to connect and mirror Note under Security Level 1 mode there is no need to enter password to connect Under Security level 2 and Security level 3 mode you will need to enter the password displayed on the MuxMeet Share Base 1 home 4 After entering the password it will show your mobile content on the display 5 Click ...

Page 42: ...PC MuxMeet Share base 1 supports Chromecast function on WIN 7 and WIN 10 PCs Laptops PC Laptop and MuxMeet Share Base 1 unit need to be in the same LAN network to start casting content onto the screen via Chromecast 1 Open Chromecast browser connect your PC to the same network as MuxMeet Share Base 1 as shown below 2 Click cast to start Chromecast function ...

Page 43: ...________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 43 94 000977 A SE 000977 A 3 Find target Base unit SSID as shown below Then click to connect 4 There are three cast options to choose from Cast tab Cast desktop and Cast file ...

Page 44: ...to see more preview images As soon as the presenter is clicking on the mouse of the Base unit or clicking with a finger on a touchscreen the appropriate participant of the meeting is activated Another click of the arrow shows his picture on the main screen in full format A red frame is shown for the active picture The button indicates play button click to show screen The button indicates step out ...

Page 45: ...lay within your documents presentations Save and share everything that was discussed Different colors of pen can be selected How to start Whiteboard or Annotation mode Select the Preview window in the Home Screen to start this mode Tap click the LEFT arrow 1 located on the right side of the screen and select Whiteboard or Annotation icon icon in 2 Icon in 2 indicates information click to check the...

Page 46: ...000977 A 5 5 1 Whiteboard Click on the icon to enter the white Whiteboard page You can create free drawings with your finger via touchscreen or mouse multitouch capability Use the toolbar to select one of the following functions ID Icons Function Tool bar 1 Add an empty page Delete the actual page Display previous or next page ...

Page 47: ...ng will be kept Tool bar 3 will pop up when Pen or Draw shape or Select color of board is selected for individual change of size of Pen Shape or color Tool bar 4 File options Save the current screenshot on local storage PNG WMN Close Whiteboard to go back to the Home screen actual project can be saved on local storage WMN File options Open WMN file from local storage and continue edit an older pro...

Page 48: ...k on icon to enter the Annotation function Use the toolbar to select one of the following functions ID Icons Function Tool bar 1 Undo one step backward in changes Redo one step forward in changes Erase part of drawings or annotation change diameter via a longer tap Clear the entire drawing writing on the screen Pen allows writing drawing in different colors ...

Page 49: ... Home screen Save the current screenshot on local storage PNG Download the drawings to connected users Scan the QR code with your mobile s camera or enter the given IP address in a browser If the network connection is set properly you will get the saved files on the Base unit which you can download as PNG files The possibility for download will be closed after you click OK You can copy data to USB...

Page 50: ... Laptop MuxMeet Windows macOS app for Mac OS X and MuxMeet Windows for Android can be downloaded here Note after changing settings the user must wait at least 1 min to restart the unit Otherwise the modification in the settings will not be saved Click Setting on the top right corner to enter menu to configure A password is required to enter the configuration menu The default password after Reset i...

Page 51: ...Share Base 1 Operation Manual MuxLab Inc 2022 Page 51 94 000977 A SE 000977 A The main interface of Setting is shown below including Network settings Display Audio Moderator control System settings Security settings Firmware upgrade Other settings About device ...

Page 52: ...iversity school This wizard allows users to create a custom configuration for integration of MuxMeet Share Base 1 into the existing wireless infrastructure in larger organizations Segmented Dual Network allows the user to provide two segmented routing ways to connect to the Base unit simultaneously and separately including wireless WI FI network normally connected to Guest untrusted network and wi...

Page 53: ...ault name is MUX 5001 Only a z A Z 0 9 _ and space are legal characters Click Next step The following three connection methods are available 6 1 1 2 Wireless Direct Mode After Factory Reset MuxMeet Share Base 1 unit starts up in the Wireless direct mode configuration where the Base unit creates its own wireless access point which all transmitters use to connect This is typical for a quick setup of...

Page 54: ... and Staff use the internal Wi Fi access point of Base unit to present with all their units No Internet access is required Recommended Environment This option is best for temporary operation small installations and rooms without network access or networks that do not allow network access for guests Under this mode the Dongle will be automatically paired to the Base unit Wi Fi hotspot when plugging...

Page 55: ...ystem will automatically choose a proper channel from them Default channel Europe 36 40 44 48 Default channel China 149 153 157 161 Password Click in the input field to fill out the appropriate password with length of 8 characters Click Next step to edit or change Guest network SSID and STAFF network SSID This information will be shown on the MuxMeet Home Screen Click Submit settings to finish con...

Page 56: ... their employees The segmented Dual Network of MuxMeet Share Base 1 provides two separated routing ways to connect to the Base unit at same time Guest users are not able to access any resource on the company network MuxMeet Share Base 1 uses the existing wireless network infrastructure Guest and Staff have internet access Dual Network Configuration The internal the Wi Fi network of MuxMeet is conn...

Page 57: ...al strength from Guest network is shown in the Home screen of MuxMeet Share Base 1 Follow the instructions of the configuration wizard for Wireless infrastructure mode When pairing the Dongles by plugging the Dongle in the USB port of the Base unit it will automatically pair to the associated access point of Guest or Staff Wi Fi and NOT to MuxMeet Windows Click Next step to configure the network w...

Page 58: ...aff network SSID After submitting successfully please re pair Dongle with Base unit Dongle connects to Base unit via LAN Choose a LAN network which is used for the company staff users Note usually in this mode Dongles are paired for internal staff usage Select SSID Choose a wireless network to connect to Base unit for Guests Password enter password to connect the Base unit to the Guest network ...

Page 59: ... 000977 A SE 000977 A Select Dongle SSID choose the same LAN network which Base unit connects to pair the Dongle Password enter password of the LAN network See picture below Click Next step to edit or change Guest network SSID and Staff network SSID After submitting successfully please re pair Dongle with Base unit ...

Page 60: ...uxMeet is hard wired connected via LAN to the Ethernet of the Company network The Staff users connect to their usual access point of the company network without the need to change the Wi Fi Follow the instructions of the configuration wizard for LAN infrastructure mode When pairing the Dongles by plugging the Dongle in the USB Type C port of the Base unit this will be automatically paired to the S...

Page 61: ...___________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 61 94 000977 A SE 000977 A Click Next step to edit or change Guest network SSID and Staff network SSID After submitting successfully please re pair Dongle with Base unit ...

Page 62: ...et Share Base 1 Operation Manual MuxLab Inc 2022 Page 62 94 000977 A SE 000977 A 6 1 2 Ethernet Configure the Ethernet settings MuxMeet Share Base 1 has 2 LAN ports If the Base unit is connected to LAN with 1 or 2 cables you can configure from the below tab ...

Page 63: ...the last Dongle or disconnecting the Wi Fi of a mobile unit Users do not need to re pair the Dongle again if only the password is changed A Smart mobile device has to enter the correct SSID and password to connect to the Base unit access point in order to access all functionality See below on how to configure to automatically change Wi Fi password to a random number based on a period of time Click...

Page 64: ... AUDIO 6 2 1 HDMI HDMI Resolution Select the resolution of the HDMI output on the Base unit Existing HDMI output resolution is shown below Auto 3840x2160 30Hz 3840x2160 60Hz 3840x2160 50Hz 1920x1080 60Hz 1920x1080 50Hz 1920x1080 30Hz Note if the display only supports FULL HD the 4K resolution will not be shown on the list of the below resolutions ...

Page 65: ...unit goes into standby it will send commands via the HDMI cable to make the connected monitor also go into standby o OFF Display will not automatically turn off when the Base unit is powered off If set to OFF Device auto power off then there is no commands sent to set the monitor to standby Auto turn off Base unit when display is turned off When the monitor goes into standby it will send commands ...

Page 66: ..._________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 66 94 000977 A SE 000977 A 6 2 2 Audio Audio Choose audio output Jack output only 3 5mm Jack audio HDMI output only HDMI audio Jack HDMI Default output 3 5mm Jack HDMI audio ...

Page 67: ...xMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 67 94 000977 A SE 000977 A Volume User can select volume of display from 0 to 100 6 2 3 Airplay screen quality Click to select the image quality when transmitting from Apple device via AirPlay mode ...

Page 68: ...1 Operation Manual MuxLab Inc 2022 Page 68 94 000977 A SE 000977 A 6 2 4 Screen display ID Show device name and password when mirroring Name ID and Wi Fi password can be shown or hided on the top status line of main screen Show PCs user name when mirroring Show user name ...

Page 69: ...creen will be displayed User can change the background image of Home screen Search for an image jpg bmp png gif with resolution 1920x1080p from a suitable directory and select to activate You can return to the Standard Home screen anytime 6 3 MODERATOR CONTROL 6 3 1 Moderator Control Activate deactivate the moderator control Clicking the icon will show the sub window below once devices are connect...

Page 70: ...Manual MuxLab Inc 2022 Page 70 94 000977 A SE 000977 A If you do not click the icon the preview window bar will be minimized Real time preview If clicking on the icon the preview window will show a real time preview If not clicking the preview window will only shows a static picture ...

Page 71: ...n and the remaining 3 screens will be minimized to left right top and bottom Under Full screen Dual screen Three Split Screen and 4 Equal Split Screen layouts when long pressing Dongle or clicking the full screen button on the preview window other display sources or presenters will be removed and only one presenter will remain and will be shown in full screen Under 1 Main Preferred Screen and the ...

Page 72: ..._________________________________________________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 72 94 000977 A SE 000977 A ...

Page 73: ...Operation Manual MuxLab Inc 2022 Page 73 94 000977 A SE 000977 A 6 4 SYSTEM SETTINGS 6 4 1 Buttons Show Device name MAC Address Serial Number Device Version Device Status Last Action Item Operate Paired Shows properties of connected Dongles and allows management this page ...

Page 74: ... date Set time Select time zone Automatic date time Check to use a NTP time server to provide time as system time Set date Click in the input field to enter the appropriate date manually Set time Click in the input field to enter the appropriate time manually The setting is not saved when power is turned off Select time zone Click in the input field to enter the appropriate time zone ...

Page 75: ... selectable time period that the last Dongle was unplugged or Wi Fi of a mobile unit was disconnected or there is no operation at the system level Time is selectable from Never to 30 minutes In Standby mode the green LED on top of Base unit is flashing and HDMI output is switched off When a Dongle is plugged in and connected or a mobile unit is connected Standby mode is deactivated Movement of a m...

Page 76: ..._________________________________________________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 76 94 000977 A SE 000977 A 6 4 4 Language Select an installed display language ...

Page 77: ...77 A 6 4 5 Reset Do a factory reset to restore a unit to the default settings of a new unit 6 4 6 Configuration File The Configuration File is a packaged file which contains all the configuration parameters of the MuxMeet Share Base 1 This file can be downloaded and copied to multiple devices that need to use the same configuration ...

Page 78: ...___________________________________________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 78 94 000977 A SE 000977 A 6 4 7 Serial Port Settings To configure support for telnet and RS 232 commands ...

Page 79: ...elnet Switch Telnet Switch to enable or disable Telnet 6 5 SECURITY SETTINGS 6 5 1 Security level Based on user requirements three different security levels can be set in the menu of MuxMeet Share Base 1 to satisfy different security requirements according to different security sensitive environments or security policies A security level is a ...

Page 80: ...ecurity features include limiting the transmission of AirPlay by introducing a password Level 3 is used for strict high security requirements of companies organizations authorities banks This level contains all Level 2 security measures in addition all mobile applications such as the Android APP as well as AirPlay are blocked the web browser WebUI of the Base unit is blocked In addition the downgr...

Page 81: ...______ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 81 94 000977 A SE 000977 A 6 5 3 Connection password Two type of password formats can be chosen to show on the Home screen 4 digits password beginning with 0000 8 digits password ...

Page 82: ... Base 1 Operation Manual MuxLab Inc 2022 Page 82 94 000977 A SE 000977 A 6 6 FIRMWARE UPGRADE 6 6 1 Firmware Update To upload a local Firmware update file to the Base unit 6 6 2 Automatic Upgrading Tick to choose upgrading from OTA via Internet or from local files ...

Page 83: ...isable that the Launcher program MuxMeet will be copied automatically onto the USB memory 6 7 2 Clear history after meeting Pictures videos music of mobile units will be stored in the memory of the Base unit This memory can optionally be erased at the end of a meeting when the Dongle is pulled from the PC Laptop Settings are Decided by User a dialog appears when Dongle is pulled Never storage spac...

Page 84: ...________________________________________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 84 94 000977 A SE 000977 A 6 8 ABOUT DEVICE Check the firmware version of the Base unit and web server version ...

Page 85: ...mponents still work together or should be updated as well There are up to three different areas for updating Firmware Base unit Firmware Dongle and Launcher for PC Laptop or MAC MuxMeet Windows exe All software is stored in the Base unit to be transferred manually to different devices 7 1 CHECK CURRENT FIRMWARE INFORMATION Base unit webserver console menu About device Windows OS Dongle Launcher fi...

Page 86: ...pp program icon in MAC OSX status bar by clicking the MuxMeet Windows icon and select About as shown below Click About to check Dongle and Launcher program versions Firmware is NOT matching When Dongle firmware or Launcher firmware are older versions and are no longer compatible with a newer Base unit version it shows up in the MuxMeet Windows ATTENTION alert message box in the window OS or MAC OS...

Page 87: ..._________________________ MuxMeet Share Base 1 Operation Manual MuxLab Inc 2022 Page 87 94 000977 A SE 000977 A When mismatching occurs please perform the following steps to update the firmware as indicated in the message box ...

Page 88: ...MuxMeet Share Base 1 recognizes the update img file at a plugged in USB stick automatically and starts the Full Update procedure You can unplug the USB stick only within the first 10 seconds to stop the update else please do not unplug the USB memory until the upgrade is complete Attention Do not disconnect power during upgrade progress or the unit firmware will be corrupted 3 The upgrade progress...

Page 89: ...ory Reset perform it via the menu System settings Reset on webserver console menu All configuration data will be lost In order to simplify the process of re configuring all data please take note of all settings within the Sub menus before doing a Factory Reset 5 The update of the Base unit is finished Second method to upgrade Base unit The Base unit can be upgraded via the webserver console menu a...

Page 90: ... indicate if the installed firmware of the Dongle is older and needs to be upgraded Note Type C Dongle needs to be plugged into the Type C port on the front of the Base unit to upgrade The upgrading progress starts automatically with the progress bar as shown below 2 Pairing to the Base unit is done automatically afterwards it shows as below 3 Press Exit and unplug the Dongle once the progress bar...

Page 91: ...se unit and Dongle the Launcher should be written with the actual Launcher program for Windows MAC and Apps for mobile units There are 2 methods to update the USB stick Launcher including Method 1 Via USB stick 1 Connect the USB drive to either USB port of the Base unit 2 Click the Download icon in Home Page please see below 3 The Launcher MuxMeet Windows is written to the USB stick an OSD windows...

Page 92: ...he PC Laptop to MuxMeet Share Base 1 s SSID and enter the password in homepage see below 2 Open Browser and enter WiFi IP 192 168 43 1 8000 3 Click to enter Launcher download webpage shown below 4 Choose and click Windows or MAC Launcher to download 5 Find the Launcher program in PC Laptop and copy to PC Laptop desktop Recommend copying to desktop for quick access ...

Page 93: ...OP There are some old version MuxMeet Windows files left in the PC Laptop which may influence the performance of the newer MuxMeet Share program Currently they can only be cleared manually before starting to use the new updated MuxMeet Windows firmware Steps 1 Find the place where the left over MuxMeet Windows programs are stored Normally these files are stored in the C Users user name AppData Loc...

Page 94: ...FI frequency channel for 2 4GHz and 5Hz WIFI channels shown below 2 4GHz 1 2 3 4 5 6 7 8 9 10 11 5GHz 36 40 44 48 149 153 157 161 8 2 CHECK THE WIFI RSSI ON DONGLE OR MOBILES Please use a WIFI analyzer software to place it at the same place as the Dongle or mobile devices to measure the WIFI RSSI Received Signal Strength Indicator We recommend the RSSI be above 70dB to be good enough to keep a sta...

Page 95: ...0x2160_60Hz 3840x2160_50Hz 3840x2160_30Hz 1920x1080_60Hz 1920x1080_50Hz 1920x1080_30Hz Change the resolution on the setting configuration And match it to the native resolution of the main screen See chapter 7 Bad wireless connection The connection between the transmitter and the Base unit is not stable Wi Fi problems Interference in the radio channel Overload in the radio channel MuxMeet Windows d...

Page 96: ...op Some types of USB devices might be blocked as the company policy USB port setting on the Laptop might limit the usage of high power USB devices when on battery power If possible change the USB port policy on the Laptop Low video performance sharpness audio and video dropouts video stream is jerking The media player is not ideal The video quality also depends on the computing power of the PC Lap...

Page 97: ... the LEDs on the button are blinking Connection to the Base Unit is lost MuxMeet Share Base 1 tries to restore the connection automatically If it fails the LEDs on the Dongle start blinking red Unplug the Dongle from your PC Laptop and try a new Dongle Nothing is shown on the displays at all The displays are switched off Switch on the display The display cable is not correctly connected Connect th...

Page 98: ...rent Update Video player Try another player An active virus scanner can block the Audio Check the filter settings in the Virus scanner De activate the player for a check There is no sound with MacBook Problem of sound flower App which is integrated in driver MuxMeet Windows app You need Admin password Go to the macOS System Preferences and select the Security Privacy tab Find the allow to run inst...

Page 99: ... you must connect the iOS device to the Wi Fi Update the iOS device to a newer operating system Poor Video quality with AirPlay There are 2 states for AirPlay a Mirroring 1 1 copy of the screen b Streaming Videos Internet YouTube the image will not be displayed on the iOS device Reduce Quality In settings of YouTube for example from Automatic to 720p Cannot work with Android device Operating Syste...

Page 100: ...MuxLab Inc 2321 Rue Cohen Montreal Quebec Canada H4R 2N7 Tel 1 514 905 0588 Fax 1 514 905 0589 Toll Free North America 877 689 5228 URL www muxlab com E mail info muxlab com ...

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MuxLab 500826, User Manual

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