HDMI to USB 3.0 Video Capture & Streamer
Operation Manual
© Muxlab Inc. 2020
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9. Troubleshooting
The HDMI to USB 3.0 Video Capture & Streamer has undergone comprehensive tests during the manufacturing
process before shipment. Most of the incompatibilities we have experienced are not from the USB capture
device itself, but from the sophisticated software and hardware combination due to PCs and Laptops. Please
follow the below suggestions to assist you with certain difficulties you may be experiencing.
1. OBS is a popular USB capture freeware and with excellent compatibilities. Please download it and
start with OBS if users are not familiar with USB capture devices.
https://obsproject.com/download
2.
Due to the complexities of OS and computer hardware, different USB ports on PCs and Laptops may have
different performance and limitations. Please try all USB ports to see if some perform better than others.
3.
Please use the USB cable included with this product. It has been extensively tested with the HDMI to USB
3.0 Video Capture & Streamer. We cannot guarantee the overall performance of this device with other
brand USB cables.
4.
HDMI cable quality may also play an essential role when capturing video. Please be sure that the HDMI
cables used support the resolution going through these cables. Try various HDMI cables if the device is not
performing as expected.
5.
If audio contains unwanted noise, please adjust the sampling frequency setting on your PC or Laptop. If
the default sampling rate is 48000 Hz, then please select 44100 Hz and vice versa. The path for setting the
sampling frequency on windows 10 is:
Start → Setting → System → Sound → Device properties → Additional device properties → Advanced
