Appendix D:Troubleshooting
Determining Error Messages
When the scanner is turned on, it will automatically
perform a series of self-diagnostic tests. The LED
power indicator located on the scanner’s front panel
should tell you if there is something wrong with the
unit. Upon power up, the LED ready indicator lights up
and flashes for about a minute and then remains lit.
The scanner lamp will also be on and will remain on
until you power off the scanner.
LED Ready Indicator Messages
1. If the LED ready indicator light continues to
flash beyond one minute, call Technical Support.
2. If the LED ready indicator remains lit but the
scanner lamp is dim, call Technical Support.
Other Troubleshooting
1. Check to make sure all cable connections are
correct:
•
The SCSI cable is firmly plugged into the scanner
and the computer
•
The power cord is firmly connected to the
scanner, plugged into an appropriate power
outlet, and the power switch is turned on.
2. Make sure the scanner is unlocked. The carriage
lock is located at the right side of the scanner
housing. Drive the carriage lock counter-
clockwise to horizontal to release the carriage.
3. If the scanned image appears dark, check if the
scanner lamp is on. If you need a lamp
replacement, contact your scanner dealer or The
Technical Support. See Appendix E for more
details.
4. If you turned on the scanner before the PC,
there are one of two options:
•
Reboot the PC. This will automatically recon-
figure the system.
•
Open the Device Manager from the System Folder
located in the Control Panel. The PC will locate
the scanner.
5. During installation of the SCSI driver, the PC
will display a DEVICE UNKNOWN message.
Just cancel this operation until you have
installed the software. The message will not re-
appear after the installation process is complete.
6. Make sure that the SCSI number (default is 6)
does not conflict with any other device. If there
is a conflict, change the number of one of the
devices. It is best to keep the scanner as the last
device on the SCSI chain. Therefore, you should
change the number of one of the other devices.
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