Customers are requested to perform the following actions before claiming MURIDEO
product as defective:
(a)
Owner must notify MURIDEO, during the warranty period, in writing of alleged defect, and allow
MURIDEO a reasonable opportunity to inspect the allegedly defective product;
(b)
No Product may be returned without MURIDEO
'
s consent, The MURIDEO RMA# must accompany
all returns, and all returns must be delivered to MURIDEO within the warranty period;
(c)
Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid and
in the original packaging, accompanied by a brief statement explaining the alleged defect to
MURIDEO;
(d)
If MURIDEO determines that any returned Product is not defective, or if MURIDEO determines
that the defect is not covered by the warranty, MURIDEO will return the Product to the Owner at
Owner’s expense, freight collect, and Owner agrees to pay MURIDEO
'
s reasonable cost of handling
and testing;
(e)
Upon determining that a returned product is defective, to receive warranty service Owner will
need to present the invoice showing the original purchase transaction. If shipping the product,
Owner will need to package it carefully and send it, transportation prepaid by a traceable, insured
method, to the MURIDEO Service Center. Package the product using adequate padding material to
prevent damage in transit. The original container is ideal for this purpose. Include the RMA #, your
name, return shipping address, email address and telephone number where you may be reached
during business hours, inside the shipping package with the unit. Any replacement unit will be
warranted under these Terms and Conditions for the remainder of the original warranty period or
ninety (90) days whichever is longer.
Refer to user manual
available for download on our website
http://www.murideo.com/
for
important tips on how to operate and troubleshoot
the product.
Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited
Warranty will be honored only if claims are made within the warranty period. For notifications to
MURIDEO or products outside the warranty period, the process will be the same, but charges may
apply. Contact details may be obtained on MURIDEO website https://www.murideo.com/
MUR-MON-SING
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