© Munters AB, 2018
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12
Troubleshooting
The following section details common troubleshooting procedures.
•
•
Communication to controllers/PC, page 47
•
Cellular modem, page 49
•
RF communication, page 50
•
Voice card, page 51
•
•
Line modem, page 52
12.1
Hardware
Connected hardware is not recognized in the hardware profile list under system Menu (voice, cell
modem, Line modem)
Refer to Viewing device status, page 40.
The Communicator displays O.K. for an installed device and N/A for a device that is not available.
1. Reset the hardware: Turn the battery switch OFF and unplug the power source.
2. Reconnect the power and switch the battery ON so that the unit rescans the hardware.
3. Open the Communicator and check that the device is installed properly.
4. If still not operating, replace the device.
Battery failure alarm is received
1. Make sure the Communicator is connected to an electric power supply.
2. In ‘Battery Test’ menu (page 39), check the battery and charger status.
3. Open the Communicator's box and check the battery's wiring (Figure 1, page 11).
4. If the wiring connections are OK, replace the battery pack. (Part number: SP-COMM-BAT).
NOTE:
If you replace the voice card, Ethernet card, line modem or cell modem, perform a
after replacing the device.
12.2
Communication to controllers/PC
NOTE:
Refer to Displaying the controllers, page 35 to display the controller.
Not all units found due to updating primary units. In other words, the number of controllers is not
identical to the number of controllers entered in the Controllers menu (Identifying the controllers,
page 22).
1. Make sure the Communicator is connected to an electric power supply.
2. Press Hot Key 0 (page 35) and check if either some of the controllers are missing (empty
squares), or all of them.
3. Check communication with the missing unit:
o
If the system has a wired connection, refer to Channel/Signal tests, page 35.
o
If the system has an RF link, refer to page 35.
