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Multitech MULTIVOIP MVP-3010, User Manual

The Multitech MULTIVOIP MVP-3010 is a versatile and advanced communication device that empowers businesses with seamless connectivity. Unlock the full potential of this product by accessing its detailed User Manual, available for free download at manualshive.com. With step-by-step instructions and comprehensive guidelines, make the most of your device effortlessly.

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Index  

MultiVOIP 

User 

Guide 

394

 

Voice/FAX Parameter fields 

Call Duration .............................. 88 

Voice/FAX Parameter fields 

Consecutive Packets Lost ........... 88 

Voice/FAX Parameter fields 

Network Disconnection .............. 88 

Voice/FAX Parameters screen, 

accessing .....................................

75

 

Voice/FAX parameters, setting.......

75

 

voip email account........................ 134 
voip management, remote............. 121 
Voip Media PHB field ....................

70

 

VoIP Media Priority (Ethernet/IP 

parameters) field ......................... 68 

voip software 

host PC........................................

51

 

voip system example, conceptual (E1) 

calls to remote PSTN ................ 211 
foreign calls, national rates ....... 213 
voip site to voip site .................. 210 

voip system example, digital & 

analog, with phonebook details 
E1.............................................. 238 
T1.............................................. 195 

voip system example, digital only, 

with phonebook details 
E1.............................................. 231 
T1.............................................. 189 

voip(E1) 

basic functions of ........................ 18 

voip(T1) 

basic functions of ........................ 10 

voltage, operating 

E1 models ................................... 26 

warnings, safety .............................. 31 
warranty ........................................ 344 
web browser GUI and logs ........... 141 
web browser GUI, enabling ............ 74 
web browser interface 

browser version requirement ... 334, 

338 

general ...................................... 334 
Java requirement ....................... 334 

prerequisite local assigning of IP 

address................................... 335 

video useability ......................... 334 

web GUI 

Java and..................................... 337 
remote control/configuration and

.............................................. 337 

Web GUI and pop-ups .................. 334 
web GUI vs. local Windows GUI 

comparison................................ 335 

web GUI, logging and ................... 336 
Web GUI, Windows GUI compared 

E1 ................................................ 20 
T1 ................................................ 12 

weight 

E1 models.................................... 26 
T1 models.................................... 25 

weight loading 

in rack .........................................

34

 

weight of unit 

lifting precaution ......................... 31 
personnel requirement................. 31 

Well Known Ports......................... 359 

well-known port number, SMTP

.................................................. 135 

well-known port, gatekeeper 

registration ................................ 110 

well-known port, H.323 params 

E1 .............................................. 222 
T1 .............................................. 179 

well-known port, Q.931 params, 

H.323......................................... 109 

well-known port, SIP 

E1 .............................................. 223 
T1 .............................................. 180 

well-known port, SNMP ............... 123 
Windows GUI, Web GUI compared 

E1 ................................................ 20 
T1 ................................................ 12 

Yellow Alarm (E1 stats) field ....... 285 
Yellow Alarm (T1 stats) field ....... 282 
Yellow Alarm Format field (E1)... 106 
Yellow Alarm Format field (T1)..... 98 

 
 
 
 

Summary of Contents for MULTIVOIP MVP-3010

Page 1: ...Voice Fax over IP Networks User Guide for Voice IP Gateways Digital Models T1 E1 ISDN PRI MVP 2410 3010 ...

Page 2: ...nd to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Doc re organization Follows S000249K 09 26 05 Describes 4 08 software release Patents This Product is covered by one or more of the following U S Patent Numbers 6151333 5757801 5682386 5 ...

Page 3: ...ecom 31 UNPACKING YOUR MULTIVOIP 32 Unpacking the MVP2410 3010 32 RACK MOUNTING INSTRUCTIONS 33 Safety Recommendations for Rack Installations 34 19 Inch Rack Enclosure Mounting Procedure 35 CABLING 36 Cabling Procedure 36 CHAPTER 4 SOFTWARE INSTALLATION 38 INTRODUCTION 39 LOADING MULTIVOIP SOFTWARE ONTO THE PC 39 UN INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE 46 CHAPTER 5 TECHNICAL CONFIGURATI...

Page 4: ...1 3 Sites All E1 Example 231 Configuring Digital Analog VOIPs in Same System 238 Call Completion Summaries 246 Variations in PBX Characteristics 249 International Telephony Numbering Plan Resources 250 CHAPTER 8 OPERATION AND MAINTENANCE 252 OPERATION AND MAINTENANCE 253 System Information screen 253 Statistics Screens 256 About Call Progress 256 About Logs 264 About IP Statistics 271 About Link M...

Page 5: ... EMC Safety and R TTE Directive Compliance 348 FCC DECLARATION 348 Industry Canada 349 FCC Part 68 Telecom 349 Canadian Limitations Notice 350 WEEE Statement 351 APPENDIX A CABLE PINOUTS 352 APPENDIX A CABLE PINOUTS 353 Command Cable 353 Ethernet Connector 353 T1 E1 Connector 354 Voice Fax Channel Connectors 354 ISDN BRI RJ 45 Pinout Information 356 ISDN Interfaces ST and U 357 APPENDIX B TCP UDP ...

Page 6: ...6 Chapter 1 Overview ...

Page 7: ...les When our readers crack open this large manual they generally need one of two things information on a very specific software setting or technical parameter about telephony or IP or they need help when setting up phonebooks for their voip systems The index gives quick access to voip settings and parameters It s detailed Use it The best way to learn about phonebooks is to wade through examples li...

Page 8: ...9 1U rack mount circuit card only Model Description MVP 810 MVP 428 MVP 410 MVP 210 MVP 130 130FXS Function analog voip add on card analog voip analog voip analog voip Capacity 8 channels 4 added channels 4 channels 2 channels 1 channel Chassis Mounting 19 1U rack mount circuit card only 19 1U rack mount Table top table top Model Description MVP810ST MVP410ST Function ISDN BRI voip ISDN BRI voip C...

Page 9: ...nit by installing the MVP24 48 kit which is essentially a second MultiVOIP motherboard that fits in an open expansion card slot in the MVP2410 The upgraded dual unit then accommodates two T1 lines T1 VOIP Traffic The MVP2410 accepts its outbound traffic from a T1 trunk that s connected to either a PBX or to a telco carrier The MVP2410 transforms the telephony signals into IP packets for transmissi...

Page 10: ...n Multi Tech s earlier generation of voip gateways SPP offers advantages in certain situations especially when firewalls are used and when dynamic IP address assignment is needed However when SPP is used certain features of SIP and H 323 will not be available and SPP will not inter operate with voip systems using H 323 or SIP Data Compression Quality of Service The MultiVOIP MVP2410 comes equipped...

Page 11: ...per special software residing in separate hardware Gatekeepers are optional but useful within voip systems The gatekeeper acts as the clearinghouse for all calls within its zone MultiTech s stand alone gatekeeper software performs all of the standard gatekeepers functions address translation admission control and bandwidth control and also supports many valuable optional functions call control sig...

Page 12: ...Overview MultiVOIP User Guide 12 While the web GUI s appearance differs slightly its content and organization are essentially the same as that of the Windows GUI except for logging ...

Page 13: ...The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known Once you ve begun using the web browser GUI you can go back to the MultiVOIP Windows GUI at any time However you must log out of the web browser GUI before using the MultiVOIP Windows GUI ...

Page 14: ... among other firms See www kiwisyslog com SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by any qualified provider should suffice for use with MultiVOIP units Kiwi s brief description of their SysLog program indicates the typical scope ...

Page 15: ...10 and MVP24 48 both use a common main circuit board or motherboard Consequently the LED indicators are the same for both Active LEDs The MVP2410 front panel has two sets of identical LEDs In the MVP2410 as shipped that is without an expansion card the left hand set of LEDs is functional whereas the right hand set is not When the MVP2410 has been upgraded with an MVP24 48 kit the right hand set of...

Page 16: ...plex mode When operating in half duplex mode the LED will flash during data collisions LNK Link Activity LED This LED is lit if Ethernet connection has been made It is off when the link is down i e when no Ethernet connection exists While link is up this LED will flash off to indicate data activity T1 When lit indicates presence of T1 connection E1 E1 Not supported PRI PRI On if T1 line is of ISDN...

Page 17: ...y installing the MVP30 60 kit which is essentially a second MultiVOIP motherboard that fits into an open expansion card slot in the MVP3010 The upgraded dual unit then accommodates two E1 lines E1 VOIP Traffic The MVP3010 accepts its outbound traffic from an E1 trunk that s connected to either a PBX or to a telco carrier The MVP3010 transforms the telephony signals into IP packets for transmission...

Page 18: ...ages in certain situations especially when firewalls are used and when dynamic IP address assignment is needed However when SPP is used certain features of SIP and H 323 will not be available and SPP will not inter operate with voip systems using H 323 or SIP Data Compression Quality of Service The MultiVOIP3010 comes equipped with a variety of data compression capabilities including G 723 G 729 a...

Page 19: ...optional but useful within voip systems The gatekeeper acts as the clearinghouse for all calls within its zone MultiTech s stand alone gatekeeper software performs all of the standard gatekeepers functions address translation admission control bandwidth control and zone management and also supports many valuable optional functions call control signaling call authorization and bandwidth management ...

Page 20: ...Overview MultiVOIP User Guide 20 While the web GUI s appearance differs slightly its content and organization are essentially the same as that of the Windows GUI except for logging ...

Page 21: ...The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known Once you ve begun using the web browser GUI you can go back to the MultiVOIP Windows GUI at any time However you must log out of the web browser GUI before using the MultiVOIP Windows GUI ...

Page 22: ... among other firms See www kiwisyslog com SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by any qualified provider should suffice for use with MultiVOIP units Kiwi s brief description of their SysLog program indicates the typical scope ...

Page 23: ... Edit Inbound phonebook screen Note that the first three features are closely related All of these H 450 features are supported for H 323 operation only they are not supported for SIP or SPP E1 Front Panel LEDs Because the MVP3010 and MVP30 60 both use a common main circuit card or motherboard the LED indicators are the same for both Figure 1 4 MVP3010 LEDs Active LEDs The MVP3010 front panel has ...

Page 24: ...r half duplex mode When operating in half duplex mode the LED will flash during data collisions LNK Link Activity LED This LED is lit if Ethernet connection has been made It is off when the link is down i e when no Ethernet connection exists While link is up this LED will flash off to indicate data activity T1 T1 Not supported E1 E1 When lit indicates presence of E1 connection PRI PRI On if E1 lin...

Page 25: ...VP 2410 w MVP24 48 Expansion Card Operating Voltage Current 100 240 VAC 1 2 0 6 A 100 240 VAC 1 2 0 6 A Mains Frequencies 50 60 Hz 50 60 Hz Power Consumption 17 watts 27 watts Mechanical Dimensions 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D Weight 7 1 lbs 3 2 kg 7 5 lbs 3 4 kg ...

Page 26: ... w MVP30 60 Expansion Card Operating Voltage Current 100 240 VAC 1 2 0 6 A 100 240 VAC 1 2 0 6 A Mains Frequencies 50 60 Hz 50 60 Hz Power Consumption 17 watts 27 watts Mechanical Dimensions 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D 1 75 H x 17 4 W x 8 75 D 4 5cm H x 44 2 cm W x 22 2 cm D Weight 7 1 lbs 3 2 kg 7 5 lbs 3 4 kg ...

Page 27: ...nt your copy of a user guide load Acrobat ReaderTM on your system The Acrobat Reader is included on the MultiVOIP CD and is also a free download from Adobe s Web Site www adobe com prodindex acrobat readstep html This MultiVOIP User Guide is also available on Multi Tech s Web site at http www multitech com Viewing and printing a user guide from the Web also requires that you have the Acrobat Reade...

Page 28: ...28 Chapter 2 Quick Start Instructions ...

Page 29: ...ook configuration Phonebook Starter Configuration Phonebook Tips Phonebook Example One Common Situation The Quick Start Guide also contains a Phonebook Worksheet section You may want to print out several worksheet copies Paper copies can be very helpful in comparing phonebooks at multiple sites at a glance This will assist you in making the phonebooks clear and consistent and will reduce surfing b...

Page 30: ...Mechanical Installation Cabling MultiVOIP User Guide 30 Chapter 3 Mechanical Installation and Cabling ...

Page 31: ...rning There is danger of explosion if the battery is incorrectly replaced Safety Warnings Telecom 1 Never install telephone wiring during a lightning storm 2 Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations 3 This product is to be used with UL and UL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephon...

Page 32: ...cking Your MultiVOIP When unpacking your MultiVOIP check to see that all of the items shown are included in the box If any box contents are missing contact MultiTech Tech Support at 1 800 972 2439 Unpacking the MVP2410 3010 Figure 3 1 Unpacking the MVP2410 3010 ...

Page 33: ...VOIP User Guide Mechanical Installation Cabling 33 Rack Mounting Instructions The MultiVOIPs can be mounted in an industry standard EIA 19 inch rack enclosure as shown in Figure 3 2 Figure 3 2 Rack Mounting ...

Page 34: ...er strip provides adequate grounding of the attached apparatus When mounting the equipment in the rack make sure mechanical loading is even to avoid a hazardous condition such as loading heavy equipment in rack unevenly The rack used should safely support the combined weight of all the equipment it supports Ensure that the mains supply circuit is capable of handling the load of the equipment See t...

Page 35: ...ing are not provided Follow the instructions of the rack manufacturer and use screws that fit 1 Position the right rack mounting bracket on the MultiVOIP using the two vertical mounting screw holes 2 Secure the bracket to the MultiVOIP using the two screws provided 3 Position the left rack mounting bracket on the MultiVOIP using the two vertical mounting screw holes 4 Secure the bracket to the Mul...

Page 36: ... at top right in Figure 3 5 ETHERNET COMMAND DIGITAL VOICE ETHERNET COMMAND 10 BASET RS232 DIGITAL VOICE TRUNK T1 PBX PSTN Telephony Connection Network Connection Command Port Connection COMMAND MODEM Hub Figure 3 5 Cabling for MVP2410 3010 2 Connect the MultiVOIP to the PC the computer that will hold the MultiVOIP software using the RJ 45 to DB9 female cable provided with your unit Plug the RJ 45...

Page 37: ...dows GUI ETHERNET COMMAND DIGITAL VOICE ETHERNET COMMAND 10 BASET RS232 DIGITAL VOICE TRUNK COMMAND MODEM Telco POTS Line Grounding Screw Figure 3 6 MVP 2410 3010 Voip Connections for GND Remote Config Modem 5 Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack This can be accomplished by connecting a grounding wire betwee...

Page 38: ...Technical Configuration T1 E1 MultiVOIP User Guide 38 Chapter 4 Software Installation ...

Page 39: ...orth American T1 telephony standards and in Chapter 7 for European E1 telephony standards Loading MultiVOIP Software onto the PC The software loading procedure does not present every screen or option in the loading process It is assumed that someone with a thorough knowledge of Windows and the software loading process is performing the installation The MultiVOIP software and User Guide are contain...

Page 40: ... may take 10 to 20 seconds for the Multi Tech CD installation window to display If the Multi Tech Installation CD window does not display automatically click My Computer then right click the CD ROM drive icon click Open and then click the Autorun icon 3 When the Multi Tech Installation CD dialog box appears click the Install Software icon ...

Page 41: ...MultiVOIP User Guide Mechanical Installation Cabling 41 4 A welcome screen appears Press Enter or click Next to continue ...

Page 42: ...1 E1 MultiVOIP User Guide 42 5 Follow the on screen instructions to install your MultiVOIP software The first screen asks you to choose the folder location of the files of the MultiVOIP software Choose a location and click Next ...

Page 43: ...de Mechanical Installation Cabling 43 6 At the next screen you must select a program folder location for the MultiVOIP software program icon Click Next Transient progress screens will appear while files are being copied ...

Page 44: ...on the COM port can be re set in the MultiVOIP Software from the sidebar menu select Connection Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl G NOTE If the COM port setting made here conflicts with the actual COM port resources available in the command PC this error message will appear when the MultiVOIP program is launched If this occurs you must reset the COM por...

Page 45: ...tup of the MultiVOIP software is complete you will be prompted to run the MultiVOIP software to configure the VOIP Software installation is complete at this point You may proceed with Technical Configuration now or not at your convenience Technical Configuration instructions are in the next chapter of this manual ...

Page 46: ...figuration Software 1 To un install the MultiVOIP configuration software go to Start Programs and locate the entry for the MultiVOIP program Select Uninstall 2 Two confirmation screens will appear Click Yes and OK when you are certain you want to continue with the uninstallation process ...

Page 47: ...MultiVOIP User Guide Mechanical Installation Cabling 47 3 A special warning message similar to that shown below may appear concerning the MultiVOIP software s bin file Click Yes ...

Page 48: ...Technical Configuration T1 E1 MultiVOIP User Guide 48 4 A completion screen will appear Click Finish ...

Page 49: ...49 Chapter 5 Technical Configuration ...

Page 50: ...ic can be sent to the administrator by email 7 implementing some common premium telephony features Call Transfer Call Hold Call Waiting Call ID Supplementary Services and 8 selecting the method by which log reports will be made accessible The process of specifying values for the various parameters in these seven categories is what we call technical configuration and it is described in this chapter...

Page 51: ...apabilities of the MultiVOIP configuration program MultiVoipManager allows the user to manage any number of VOIPs on a network whereas the MultiVOIP configuration program can manage only the VOIP to which it is directly locally connected The MultiVoipManager can configure multiple VOIPs simultaneously whereas the MultiVOIP configuration program can configure only one at a time MultiVoipManager may...

Page 52: ...e they all offer essentially the same functionality Functionally either the MultiVoipManager program or the web browser GUI can replace the MultiVOIP configuration program after the initial configuration is complete with minor exceptions as noted WARNING Do not attempt to interface the MultiVOIP unit with two control programs simultaneously that is by accessing the MultiVOIP configuration program ...

Page 53: ...MP remote configuration and management see the MultiVoipManager documentation Pre Requisites To complete the configuration of the MultiVOIP unit you must know several things about the overall system Before configuring your MultiVOIP Gateway unit you must know the values for several IP and telephone parameters that describe the IP network system and telephony system PBX or telco central office equi...

Page 54: ...ltiVOIP models IP Network Parameters Record for each VOIP Site in System IP Address IP Mask Gateway Domain Name Server DNS Info If SIP protocol is used determine whether or not 802 1p Packet Prioritization will be used Write down the values for these IP parameters You will need to enter these values in the IP Parameters screen in the Configuration section of the MultiVOIP software You must have th...

Page 55: ...s Record for this VOIP Site Which frame format is used ESF___ or D4___ Which CAS or PRI protocol is used ______________ Clocking Does the PBX or telco switch use internal or external clocking _________________ Note that the setting used in the voip unit will be the opposite of the setting used by the telco PBX Which line coding is used AMI___ or B8ZS___ Write down the values for these T1 parameter...

Page 56: ...ed Double Frame_____ MultiFrame w CRC4_____ MultiFrame w CRC4 modified_____ Which CAS or PRI protocol is used ______________ Clocking Does the PBX or telco switch use internal or external clocking _________________ Note that the setting used in the voip unit will be the opposite of the setting used by the telco PBX Which line coding is used AMI___ or HDB3___ Pulse shape level most commonly 0 to 40...

Page 57: ... sent by email Optional SMTP Parameters Preparation Task Ask Mail Server administrator to set up email account with password for the MultiVOIP unit itself Be sure to give a unique identifier to each individual MultiVOIP unit Get the IP address of the mail server computer as well To I T Department re email account for VOIP voip unit2 biggytech com ...

Page 58: ...Technical Configuration MultiVOIP User Guide 58 Config Info CheckList ...

Page 59: ...nal 8 Set Voice Fax Parameters 9 Set T1 E1 Parameters 10 Set ISDN Parameters if applicable 11 Set Call Signaling parameters The choice of H 323 SIP or SPP is made in the Outbound Phonebook but details are configured in the Call Signaling Parameters screen 12 Set SNMP Parameters applicable if MultiVoipManager remote management software is used 13 Set Regional Parameters Phone Signaling Tones Cadenc...

Page 60: ...d phonebooks This manual has separate chapters describing T1 Phonebook Configuration for North American influenced telephony settings and E1 Phonebook Configuration for Euro influenced telephony settings Local Configuration Procedure Detailed You can begin the configuration process as a continuation of the MultiVOIP software installation You can establish your configuration or modify it at any tim...

Page 61: ...Configuration 61 3 Confirm Connection If the MultiVOIP is set for an available COM port and is correctly cabled to the PC the MultiVOIP main screen will appear If the main screen appears grayed out and seems inaccessible go to step 4 ...

Page 62: ...ner of the screen the connection status of the MultiVOIP will be displayed The messages in the lower left corner will change as detection occurs The message MultiVOIP Found confirms that the MultiVOIP is in contact with the MultiVOIP configuration program Skip to step 5 ...

Page 63: ...unavailable and must be changed An error message will appear To change the COM port setting use the COM Port Setup dialog box which is accessible via the keyboard shortcut Ctrl G or by going to the Connection pull down menu and choosing Settings In the Select Port field select a COM port that is available on the PC If no COM ports are currently available re allocate COM port resources in the compu...

Page 64: ...ration Parameter Groups Getting Familiar Learning About Access The first part of configuration concerns IP parameters Voice FAX parameters Telephony Interface parameters SNMP parameters Regional parameters SMTP parameters Supplementary Services parameters Logs and System Information In the MultiVOIP software these seven types of parameters are grouped together under Configuration and each has its ...

Page 65: ... Technical Configuration 65 6 Set Ethernet IP Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Ethernet IP Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt I ...

Page 66: ...Technical Configuration MultiVOIP User Guide 66 In each field enter the values that fit your particular network ...

Page 67: ...ft is an extension of the 802 1D bridging standard 802 1D determines how prioritization will operate within a MAC layer bridge for any kind of media The 802 1Q draft for virtual local area networks VLANs addresses the issue of prioritization for Ethernet networks in particular 802 1p enacts this Quality of Service feature using 3 bits This 3 bit code allows data switches to reorder packets based o...

Page 68: ... ms 6 Voice Traffic characterized by delay 10 ms 7 Network Control Traffic urgently needed to maintain and support network infrastructure HIGHEST PRIORITY Call Control Priority 0 7 where 0 is lowest priority Sets the priority for signaling packets VoIP Media Priority 0 7 where 0 is lowest priority Sets the priority for media packets Others Priorities 0 7 where 0 is lowest priority Sets the priorit...

Page 69: ...ration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility IP addresses can be static or temporary depending on the needs of the computer IP Address 4 places 0 255 The unique LAN IP address assigned to the MultiVOIP IP Mask 4 places 0 255 Subnetwork address that allows for sharing of IP addresses within a L...

Page 70: ...hich describes the value 34 34 decimal 22 hex for Assured Forwarding behavior default for Call Control PHB and the value 46 46 decimal 2E hexadecimal for Expedited Forwarding behavior default for Voip Media PHB Before using values other than these default values of 34 and 46 consult these standards documents and or a qualified IP telecommunications engineer To disable DiffServ configure both field...

Page 71: ...T bit requests high throughput and the R bit requests high reliability Routers that support DiffServ can examine the six DSCP bits and prioritize the packet based on the DSCP value The DiffServ Parameters fields in the MultiVOIP IP Parameters screen allow you to configure the DSCP bits to values supported by the router Specifically the Voip Media PHB field relates to the prioritizing of audio pack...

Page 72: ...Domain Name Space System function where computer names are resolved using a worldwide distributed database Enable SRV Y N Enables service record function Service record is a category of data in the Internet Domain Name System specifying information on available servers for a specific protocol and domain as defined in RFC 2782 Newer internet protocols like SIP STUN H 323 POP3 and XMPP may require S...

Page 73: ...ecord might look like this _sip _tcp example com 86400 IN SRV 0 5 5060 sipserver example com This expression denotes a server named sipserver example com This server listens on TCP port 5060 for SIP protocol connections The priority given here is 0 and the weight is 5 TDM Routing Option Parameter fields Use TDM Routing for Intra Gateway calls Y N enabled by default Allows calls placed between port...

Page 74: ...in Windows GUI C Close Windows GUI D Install Java program from MultiVOIP product CD on first use only E Open web browser F Browse to IP address of MultiVOIP unit G If username and password have been established enter them when when prompted H Set browser to allow pop ups The MultiVOIP Web GUI makes extensive use of pop up windows to access screens and commands I Use web browser GUI to configure or...

Page 75: ...uide Technical Configuration 75 8 Set Voice FAX Parameters This dialog box can be reached by pulldown menu toolbar icon keyboard shortcut or sidebar Accessing Voice FAX Parameters Pulldown Icon Shortcut Sidebar Ctrl H ...

Page 76: ...Technical Configuration MultiVOIP User Guide 76 In each field enter the values that fit your particular network ...

Page 77: ...nnel basis However once you have established a set of Voice FAX parameters for a particular channel you can apply this entire set of Voice FAX parameters to another channel by using the Copy Channel button and its dialog box To copy a set of Voice FAX parameters to all channels select Copy to All and click Copy ...

Page 78: ...or attenuation in dB Input Gain 31dB to 31dB Modifies audio level entering voice channel before it is sent over the network to the remote VOIP The default recommended value is 0 dB Output Gain 31dB to 31dB Modifies audio level being output to the device attached to the voice channel The default and recommended value is 0 dB DTMF Parameters DTMF Gain The DTMF Gain Dual Tone Multi Frequency controls...

Page 79: ...ut of Band Mode RFC 2833 SIP Info RFC2833 method Uses an RTP mode defined in RFC 2833 to transmit the DTMF digits SIP Info method Generates dual tone multi frequency DTMF tones on the telephony call leg The SIP INFO message is sent along the signaling path of the call You must set this parameter per the capabilities of the remote endpoint with which the voip will communicate The RFC2833 method is ...

Page 80: ...et deviation in milliseconds for the fax transmission A higher value will increase the delay allowing a higher percentage of packets to be reassembled A lower value will decrease the delay allowing fewer packets to be reassembled Mode Fax FRF 11 T 38 T 38 not currently sup ported FRF11 is frame relay FAX standard using these coders G 711 G 728 G 729 G 723 1 T 38 is an ITU T standard for storing an...

Page 81: ... 8 8 9 6 kbps Select from a range of coders with specific bandwidths The higher the bps rate the more bandwidth is used The channel that you are calling must have the same voice coder selected Default G 723 1 6 3 kbps as required for H 323 Here 64K of digital voice are compressed to 6 3K allowing several simultaneous conversations over the same bandwidth that would otherwise carry only one To make...

Page 82: ...nt of network bandwidth that is being used by the voice channel Default on Echo Cancellation Y N Determines whether echo cancellation is enabled checked for this voice channel Echo Cancellation removes echo and improves sound quality Default on Forward Error Correction Y N Determines whether forward error correction is enabled checked for this voice channel Forward Error Correction enables some of...

Page 83: ...Alert option works like this if a phone goes offhook and yet no number is dialed within a specific period of time as set in the Offhook Alert Timer field then that phone will automatically dial the Alert phone number for the voip channel The Alert phone number must be set in the Voice Fax Parameters Phone Number field if the voip system is working without a gatekeeper unit there must also be a mat...

Page 84: ...ese functions to be applied to a channel that serves in a pool of available channels for general phone traffic Either function requires an entry in the Outgoing phonebook of the local MultiVOIP and a matched setting in the Inbound Phonebook of the remote voip Generate Local Dial Tone Y N Used for AutoCall only If selected dial tone will be generated locally while the call is being established betw...

Page 85: ...elapse before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field Phone Number Phone number used for Auto Call function or Offhook Alert Timer function This phone number must correspond to an entry in the Outbound Phonebook of the local MultiVOIP and in the Inbound Phonebook of the remote MultiVOIP unless a gatekeeper unit is used in...

Page 86: ... uses a Dynamic Jitter Buffer The Jitter Buffer enables the MultiVOIP to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between configurable minimum and maximum values An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network The length of the jitter buffer directly effects the...

Page 87: ...ion Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network Selecting the minimum value of 0 means low voice delay is desired but increases the possibility of jitter induced voice quality problems Selecting the maximum value of 12 means highest voice quality under jitter conditions is desired at the cost of increased voice ...

Page 88: ...ive by default When active default 300 ms However value must equal or exceed Dynamic Minimum Jitter Value Call Duration 1 65535 seconds Call Duration defines the maximum length of time in seconds that a call remains connected before the call is automatically disconnected Inactive by default When active default 180 sec This may be too short for most configurations requiring upward adjustment Consec...

Page 89: ...User Guide Technical Configuration 89 9 Set T1 E1 ISDN Parameters This dialog box can be reached by pulldown menu keyboard shortcut or sidebar Accessing T1 E1 ISDN Parameters Pulldown Icon Shortcut Sidebar Ctrl T ...

Page 90: ...Technical Configuration MultiVOIP User Guide 90 In each field enter the values that fit your particular network ...

Page 91: ...ltiVOIP User Guide Technical Configuration 91 T1 Parameters The parameters applicable to T1 and their values are shown in the figure below These T1 Parameter fields are described in the tables that follow ...

Page 92: ...ximum reachable length with 22 AWG cable is 2000 meters When Long Haul Mode is disabled signals as low as 10 dB can be received Default disabled CRC Check Cyclic Redundancy Check Y N When enabled allows generation and checking of CRC bits If not enabled all check bits in the transmit direction are set Only applies to ESF frame format Default enabled Frame Format F4 D4 ESF SLC96 Frame Format of Mul...

Page 93: ...l other channels Each CAS protocol defines the states of the signaling bits during the various stages of a call IDLE SEIZED ANSWER RING ON RING OFF The CAS protocol code allows the VOIP to interact properly with the PBX or central office switch that it serves If a user has an old MultiVOIP unit with a firmware version lower than 4 08 and wants to upgrade to 4 08 the latest CAS file 4 08 should als...

Page 94: ...en this option is selected the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires The connection notice is sent regardless of whether or not the called extension has gone offhook Answer Delay Timer numeric in seconds When Answer Delay is enabled this value determines when the FXS interface sends the connection notice ...

Page 95: ...al Tone Unobtainable Tone Currently chosen call answer supervision tone ISDN Parameters Field Name Values Description Enable ISDN PRI Y N If digital connection is ISDN PRI type this box should be checked When ISDN is enabled the CAS Protocols field is grayed out ISDN has its own signaling method Terminal Network either Terminal or Network When Terminal is selected it indicates that the MultiVOIP s...

Page 96: ...rs Calling Party Number Type unknown national international network specific subscriber abbreviated as received from network Calling party type is part of calling party Number Information element that is sent on ISDN line The Calling party number information element identifies the origin of a call Called Party Number Type unknown national international network specific subscriber abbreviated as re...

Page 97: ...ng of the calling party number for use with Caller ID Maximum length 4 characters Calling Number Suffix Caller ID 0 9 A DTMF symbol used to mark the end of the calling party number for use with Caller ID Maximum length 4 characters Detect Flash Hook Y N This setting determines whether or not the MultiVOIP responds to hook flash signals Detection Time 100 1500 milliseconds Minimum hook flash time t...

Page 98: ...ion expansion standard used in North America A law is European standard Yellow Alarm Format Bit 2 1111 Depending on the Frame Format used there are choices of Yellow Alarm format as follows D4 Bit2 0 in every speech channel FS bit of frame 12 is forced to one ESF Bit2 0 in every speech channel 1111111100000000 pattern in data link channel Check with your PBX telco administrator for the correct set...

Page 99: ...ltiVOIP User Guide Technical Configuration 99 E1 Parameters The parameters applicable to E1 and their values are shown in the figure below These E1 Parameter fields are described in the tables that follow ...

Page 100: ...tically recovers received signals as low as 36 dB The maximum reachable length with 22 AWG cable is 2000 meters When Long Haul Mode is disabled signals as low as 10 dB can be received Default disabled CRC Check Cyclic Redundancy Check Not applicable to E1 Frame Format Double Frame MultiFrame with CRC4 MultiFrame w CRC4 modified Frame Format of MultiVOIP should match that used by PBX or telco ...

Page 101: ...mon Channel Signaling CCS one channel handles signaling for all other channels Each CAS protocol defines the states of the signaling bits during the various stages of a call IDLE SEIZED ANSWER RING ON RING OFF The CAS protocol code allows the VOIP to interact properly with the PBX or central office switch that it serves The need to download CAS protocols arises for only a small minority of VOIP us...

Page 102: ...en this option is selected the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires The connection notice is sent regardless of whether or not the called extension has gone offhook Answer Delay Timer numeric in seconds When Answer Delay is enabled this value determines when the FXS interface sends the connection notice ...

Page 103: ...ial Tone Unobtainable Tone Currently chosen call answer supervision tone ISDN Parameters Field Name Values Description Enable ISDN PRI Y N If digital connection is ISDN PRI type this box should be checked When ISDN is enabled the CAS Protocols field is grayed out ISDN has its own signaling method Terminal Network either Terminal or Network When Terminal is selected it indicates that the MultiVOIP ...

Page 104: ...ers Calling Party Number Type unknown national international network specific subscriber abbreviated as received from network Calling party type is part of calling party Number Information element that is sent on ISDN line The Calling party number information element identifies the origin of a call Called Party Number Type unknown national international network specific subscriber abbreviated as r...

Page 105: ...ing of the calling party number for use with Caller ID Maximum length 4 characters Calling Number Suffix Caller ID 0 9 A DTMF symbol used to mark the end of the calling party number for use with Caller ID Maximum length 4 characters Detect Flash Hook Y N This setting determines whether or not the MultiVOIP responds to hook flash signals Detection Time 100 1500 milliseconds Minimum hook flash time ...

Page 106: ...ion expansion standard used in North America A law is European standard Yellow Alarm Format Bit 2 1111 Depending on the Frame Format used there are choices of Yellow Alarm format as follows D4 Bit2 0 in every speech channel FS bit of frame 12 is forced to one ESF Bit2 0 in every speech channel 1111111100000000 pattern in data link channel Check with your PBX telco administrator for the correct set...

Page 107: ...cces sible in the T1 E1 ISDN Parameters screen If your T1 or E1 phone line is a Primary Rate Interface ISDN line enable ISDN PRI and set it for the particular implementation of ISDN that your telco uses The ISDN types supported by the digital MultiVOIP units at press time are listed below organized by country ...

Page 108: ... for each of the call signaling types supported H 323 SIP and SPP These dialog boxes can be reached by pulldown menu keyboard shortcut or a sidebar menu Accessing Call Signaling Parameters Pulldown Shortcut Sidebar Alt C Accessing the Signaling Protocols Protocol H 323 Ctrl Alt 3 SIP Ctrl Alt Shft P SPP Ctrl Alt Shft P ...

Page 109: ... N Enables the H 323 Fast Start procedure May need to be enabled disabled for compatibility with third party VOIP gateways Signaling Port port number Default 1720 H 323 Register with Gatekeeper Y N Check this field to have traffic on current voip gateway controlled by a gatekeeper Allow Incoming Calls Through Gatekeeper Only Y N When selected incoming calls are accepted only if those calls come th...

Page 110: ...t and a second alternate gatekeeper can be specified for use by the current voip for situations where the Primary GK is busy or otherwise unavailable Gatekeeper IP Address n n n n for n 0 255 IP address of the GateKeeper RAS Port 1719 Well known port number for GateKeepers Must match port number of GateKeeper 1719 Gatekeeper Name alpha numeric string Optional The name of the GateKeeper with which ...

Page 111: ...on with the gatekeeper will expire and the gatekeeper will no longer permit call traffic to or from that gateway Calls in progress will continue to function even if the gateway becomes de registered Gatekeeper Discovery Polling Interval integer 60 300 The interval between the voip gateway s successive attempts to connect to and be governed by a higher level gatekeeper The Primary GK is the highest...

Page 112: ...tion H 245 messages are encapsulated within the Q 931 call signaling channel Among other things the H 245 messages let the two endpoints tell each other what their technical capabilities are and determine who during the call will be the client and who the server Tunneling is the process of transmitting these H 245 messages through the Q 931 channel The same TCP IP socket or logical port already be...

Page 113: ...ast Connect feature can operate simultaneously with H 245 Tunneling see description above Annex E AE Values Y N Description Multiplexed UDP call signaling transport Annex E is helpful for high volume voip system endpoints Gateways with lesser volume can afford to use TCP to establish calls However for larger volume endpoints the call setup times and system resource usage under TCP can become probl...

Page 114: ...Signaling screen SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests Use SIP Proxy Y N Allows the MultiVOIP to work in conjunction with a proxy server ...

Page 115: ...oxy server is busy or otherwise unavailable Proxy Domain Name IP Address n n n n where n 0 255 Network address of the proxy server that the voip is using Append SIP Proxy Domain Name in User ID Y N When checked the domain name of the SIP Proxy serving the MultiVOIP gateway will be included as part of the User ID for that gateway If unchecked the SIP Proxy s IP address will be included as part of t...

Page 116: ...lling Interval integer 60 300 The interval between the voip gateway s successive attempts to connect to and be governed by a higher level SIP proxy server The Primary Proxy is the highest level gatekeeper Alternate Proxy 1 is second Alternate Proxy 2 is the lowest order SIP proxy server TTL Value in seconds The SIP proxy Time to Live value As soon as a MultiVOIP gateway registers with a SIP proxy ...

Page 117: ...MultiVOIP User Guide Technical Configuration 117 ...

Page 118: ...IP addresses dynamically General Options Port The UDP port on which data transmission will occur Each client voip has its own port If two client voips are both behind the same firewall then they must have different ports assigned to them If there are two clients and each is behind a different firewall then the clients could have different port numbers or the same port number Default port number 10...

Page 119: ...s client is assigned Default value 0 0 0 0 effectively there is no useful default value Registrar Port 10000 or other This is the port number of the registrar voip to which this client is assigned Default port number 10000 Polling Interval integer 60 300 The interval between the voip gateway s successive attempts to connect to and be governed by a higher level SPP registrar gateway The Primary Reg...

Page 120: ... IP Network SPP Client Registrar System Client Voip Public Client Voip Public Client Voip Public Client Voip Public Proxy NAT Device Public IP Private IP IP IP IP IP Registrar Voip A Proxy NAT device is sometimes used in a Client Registrar SPP voip system where the registrar voip is in a private network but serves client voips on a public network The Proxy NAT device isolates protects the registra...

Page 121: ...nt This dialog box can be reached by pulldown menu keyboard shortcut or sidebar To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software check the Enable SNMP Agent box on the SNMP Parameters screen Accessing SNMP Parameters Pulldown Icon Shortcut Sidebar Ctrl M ...

Page 122: ...Technical Configuration MultiVOIP User Guide 122 In each field enter the values that fit your particular system ...

Page 123: ...h other Often public is used to designate a grouping where all end users have access to entire VOIP network However calling permissions can be configured to restrict access as needed Port Number 162 The default port number of the SNMP manager receiving the traps is the standard port 162 Community Name 1 Length 19 characters max Case sensitive First community grouping Permissions Read Only Read Wri...

Page 124: ...ultiVOIP User Guide 124 12 Set Regional Parameters Phone Signaling Tones Cadences This dialog box can be reached by pulldown menu keyboard shortcut or sidebar Accessing Regional Parameters Pulldown Icon Shortcut Sidebar Ctrl R ...

Page 125: ... modem This modem allows the MultiVOIP to be configured remotely when a standard POTS line is connected to the Command Modem connector on the back panel of the MultiVOIP In the Country Selection for Built In Modem field drop down list select the country that best fits your situation This may not be the same as your selection for the Country Region field The selections in the Country Selection for ...

Page 126: ...as not begun dialing within a prescribed time that an automatic emergency or attendant number will be called the automatic call can be used to direct an attendant s attention to a disabled or distressed caller allowing an appropriate response to be made In some cases the tone pair scheme denoted by a country name may also be used outside of that country The Custom option button assures that any to...

Page 127: ...cating the need for the user to hang up the phone In some cases the tone pair scheme denoted by a country name may also be used outside of that country The Custom option button assures that any tone pairing scheme worldwide can be accommodated Advisory screen This message screen appears whenever the Country field is changed It informs the operator that upon change of the Country field value all Us...

Page 128: ...conds zero value for dial tone indicates continuous tone On off pattern of tone durations used to denote phone ringing phone busy connection unobtainable fast busy dial tone 0 indicates continuous tone survivability and re order Default values differ for different countries regions Although most cadences have only two parts an on duration and an off duration some telephony cadences have four parts...

Page 129: ...requency 1 freq in Hertz Lower frequency of pair Frequency 2 freq in Hertz Higher frequency of pair Gain 1 gain in dB 3dB to 31dB and mute setting Amplification factor of lower frequency of pair This applies to any supervisory tones that the MultiVOIP outputs as audio to the FXS FXS or E M port Default 16dB Gain 2 gain in dB 3dB to 31dB and mute setting Amplification factor of higher frequency of ...

Page 130: ...al or re order tones telling the user that she must hang up an off hook phone or survivability tones an indication of call routing redundancy for your system This screen allows the user to specify tone pair attributes that are not found in any of the standard national regional telephony toning schemes To access this customization feature click on the Custom button on the Regional Parameters screen...

Page 131: ...lues are essentially irrelevant Frequency 1 frequency in Hertz Frequency of lower tone of pair This outbound tone pair enters the MultiVOIP at the input port Frequency 2 frequency in Hertz Frequency of higher tone of pair This outbound tone pair enters the MultiVOIP at the input port Gain 1 gain in dB 3dB to 31dB and mute setting Amplification factor of lower frequency of pair This figure describe...

Page 132: ...nd re order Cadence 1 is duration of first period of tone being on in the cadence of the telephony signal which could be ring tone busy tone unobtainable tone or dial tone Cadence 2 duration in milliseconds Cadence 2 is duration of first off period in signaling cadence Cadence 3 duration in milliseconds Cadence 3 is duration of second on period in signaling cadence Cadence 4 duration in millisecon...

Page 133: ... When SMTP is used the MultiVOIP will actually be given its own email account with Login Name and Password on some mail server connected to the IP network Using this account the MultiVOIP will then send out email messages containing log report information The Recipient of the log report email is ordinarily the VoIP administrator Because the MultiVOIP cannot receive email a Reply To address must al...

Page 134: ...ked However to enable SMTP functionality you must also select SMTP in the Logs screen Requires Authentication Y N If this checkbox is checked the MultiVOIP will send Authentication information to the SMTP server The authentication information indicates whether or not the email sender has permission to use the SMTP server Login Name alpha numeric per email domain This is the User Name for the Multi...

Page 135: ...email identifier for the MultiVOIP which of course cannot usefully receive email messages The Reply To address provides a destination for returned messages indicating the status of messages sent by the MultiVOIP esp to indicate when log report email was undeliverable or when an error has occurred Recipient Address email address User specified Email address at which VOIP administrator will receive ...

Page 136: ...oing through the MultiVOIP The Custom Fields screen lets you pick which aspects will be included in the email log reports Custom Fields Definitions Field Description Field Description Select All Log report to include all fields shown Channel Number Data channel carrying call Start Date Time Date and time the phone call began Duration Length of call Call Mode Voice or fax Packets Sent Total packets...

Page 137: ...the phonebook prefix matched in processing the call will be listed in log Call Status Successful or unsuccessful Call Type Indicates the Call Signaling protocol used for the call H 323 SIP or SPP Call Direction Indicates call s originating party DTMF Capability Indicates whether the DTMF dialing digits are carried Inband or Out of Band The corresponding field values differ for the 3 different voip...

Page 138: ...nected simply because the desired conversation was done or some other irregular cause occasioned disconnection e g a technical error or failure Values are Normal and Local disconnection From Details To Details Gateway Number Originating gateway Gatew N Completing or answering gateway IP Addr IP address where call originated IP Addr IP address where call was completed or answered Descript Identifie...

Page 139: ...MultiVOIP User Guide Technical Configuration 139 ...

Page 140: ...ceive log reports about the MultiVOIP s performance and the phone call traffic that is passing through it Log reports can be received in one of three ways A in the MultiVOIP program GUI B via email SMTP or C at the MultiVoipManager remote voip system management program SNMP Accessing Logs Traces Screen Pulldown Icon Shortcut Sidebar Ctrl Alt L ...

Page 141: ...ng option that applies to your VoIP system design If you intend to use a SysLog Server program for logging click in that Enable check box The common SysLog logical port number is 514 If you intend to use the MultiVOIP web browser GUI for configuration and control of MultiVOIP units be aware that the web browser GUI does not support logs directly However when the web browser GUI is used log files c...

Page 142: ...le log reporting function Logs Buttons Only one of these three log reporting methods GUI SMTP or SNMP may be chosen GUI Y N User must view logs at the MultiVOIP configuration program SNMP Y N Log messages will be delivered to the MultiVoipManager application program SMTP Y N Log messages will be sent to user specified email address SysLog Server Enable Y N This box must be checked if logging is to...

Page 143: ...MultiVOIP User Guide Technical Configuration 143 To customize console messages by category and or by channel click on Filters and use the Console Messages Filters Settings screen ...

Page 144: ...ers Pulldown Icon Shortcut Sidebar Ctrl Alt H Supplementary Services features derive from the H 450 standard which brings to voip telephony functionality once only available with PSTN or PBX telephony Supplementary Services features can be used under H 323 only and not under SIP Even though the H 450 standard refers only to H 323 Supplementary Services are still applicable to the SIP and SPP voip ...

Page 145: ...7 Call Hold Call Hold allows one party to maintain an idle non talking connection with another party while receiving another call Call Waiting while initiating another call Call Transfer or while performing some other call management function Invoked by keypad sequence Call Waiting Call Waiting notifies an engaged caller of an incoming call and allows them to receive a call from a third party whil...

Page 146: ...nfirms that the home voip s phone channel is either busy or ringing or that a connection has been made for example Busy Party Omaha Sales Office Line 2 These messages appear in the Statistics Call Progress screen of the remote voip Note that Supplementary Services parameters are applied on a channel by channel basis However once you have established a set of supplementary parameters for a particul...

Page 147: ...n Caller A wants to put B into contact with C Caller A dials call transfer sequence Caller A hears dial tone and dials number for caller C Caller A gets disconnected while Caller B gets connected to caller C A brief musical jingle is played for the caller on hold Transfer Sequence any phone keypad character The numbers and or symbols that the caller must press on the phone keypad to initiate a cal...

Page 148: ...one keypad to initiate a call hold The call hold sequence can be 1 to 4 characters in length using any combination of digits or characters or Call Waiting Enable Y N Select to enable Call Waiting function in voip unit Retrieve Sequence phone keypad characters two characters in length The numbers and or symbols that the caller must press on the phone keypad to initiate retrieval of a waiting call T...

Page 149: ...me voip is originating the call only the Calling Party field is applicable If the home voip is receiving the call then the Alerting Party Busy Party and Connected Party fields are the only applicable fields and any or all of these could be enabled for a given voip channel The status information confirms back to the originator that the callee the home voip is either busy or ringing or that the inte...

Page 150: ... on a specific channel This field is applicable only when the home voip unit is originating the call Example Suppose a voip system has offices in both Denver and Omaha In the Omaha voip unit the home voip in this example Call Name Identification has been enabled Calling Party has been enabled as an Allowed Name Type and Omaha Sales Office Voipchannel 2 has been entered in the Caller Id field When ...

Page 151: ...offices in both Denver and Omaha In the Omaha voip unit the home voip unit in this example Call Name Identification has been enabled Alerting Party has been enabled as an Allowed Name Type and Omaha Sales Office Voipchannel 2 has been entered in the Caller Id field of the Supplementary Services screen When channel 2 of the Omaha voip receives a call from any other voip phone station for example th...

Page 152: ...voip system has offices in both Denver and Omaha In the Omaha voip unit the home voip unit in this example Call Name Identification has been enabled Busy Party has been enabled as an Allowed Name Type and Omaha Sales Office Voipchannel 2 has been entered in the Caller Id field of the Supplementary Services screen When channel 2 of the Omaha voip is busy but still receives a call attempt from any o...

Page 153: ...p system has offices in both Denver and Omaha In the Omaha voip unit the home voip unit in this example Call Name Identification has been enabled Connected Party has been enabled as an Allowed Name Type and Omaha Sales Office Voipchannel 2 has been entered in the Caller Id field of the Supplementary Services screen When channel 2 of the Omaha voip completes an attempted call from any other voip ph...

Page 154: ...The Caller Id field typically describes a person office or location for example Harry Smith or Bursar s Office or Barnesville Factory Default When this button is clicked all Supplementary Service parameters are set to their default values Copy Channel Copies the Supplementary Service attributes of one channel to another channel Attributes can be copied to multiple channels or all channels at once ...

Page 155: ... 17 Set NAT Traversal parameters NAT Network Address Translation parameters are applicable only when the MultiVOIP is operating in SIP mode The use of STUN Simple Traversal of UDP NATs servers to aid networks with NAT devices is described in RFC 3489 ...

Page 156: ...hnical Configuration MultiVOIP User Guide 156 Accessing NAT Traversal Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt Sft VH Descriptions for NAT Traversal screen fields are presented in the table below ...

Page 157: ...ows a server to assist client gateways behind a NAT firewall or router with their packet routing Name IP Server n n n n 0 255 IP address of the STUN server Port Server NAT STUN numeric default 3478 The data port TDM time slot at which STUN info will be transmitted and received Keep Alive Timers NAT STUN 60 3600 in seconds The interval at which the STUN client sends indicator Keep Alive packets to ...

Page 158: ...OIP supports the accounting and authentication functions The accounting function is sell suited for billing of voip telephony services In the Attributes secondary screen accessed by clicking on Select Attributes the voip administrator can select the parameters to be tallied by the RADIUS server Accessing RADIUS Parameters Pulldown Icon Shortcut Sidebar Ctrl Alt U ...

Page 159: ...MultiVOIP User Guide Technical Configuration 159 The fields of the RADIUS screen are described in the table below ...

Page 160: ...d received Retrans mission Interval Number of Re transmis sions 0 255 If the MultiVOIP sends out a packet to the RADIUS server and doesn t receive a response in the retransmit interval it will retransmit that packet again and wait the retransmit interval again for a response How many times it does this is determined by the setting in the Number of Retransmissions field Shared Secret alpha numeric ...

Page 161: ... going through the MultiVOIP The Custom Fields screen lets you pick which aspects will be included in the accounting reports sent to the RADIUS server Custom Fields Definitions Field Description Field Description Select All Log report to include all fields shown Channel Number Data channel carrying call Start Date Time Date and time the phone call began Duration Length of call Call Mode Voice or f...

Page 162: ...e gateway presuming that DTMF is set to Out of Band Prefix Matched When selected the phonebook prefix matched in processing the call will be listed in log Call Status Successful or unsuccessful Server Details The IP address etc of the traffic control server if any being used whether an H 323 gatekeeper a SIP proxy or an SPP registrar gateway will be displayed here if the call is handled through th...

Page 163: ...r IP address where call originated IP Addr IP address where call was completed or answered Descript Identifier of site where call originated Descript Identifier of site where call was completed or answered Options When selected log will not use Silence Compression and Forward Error Correction by call originator Options When selected log will not use Silence Compression and Forward Error Correction...

Page 164: ...e that the default COM port established by the MultiVOIP program is COM1 Do not accept the default value until you have checked the COM port allocation on your PC To do this check for COM port assignments in the system resource dialog box es of your Windows operating system If COM1 is not available you must change the COM port setting to COM2 or some other COM port that you have confirmed as being...

Page 165: ...iguration 165 20 View System Information screen and set updating interval optional This dialog box can be reached by pulldown menu keyboard shortcut or sidebar Accessing System Information Screen Pulldown Icon Shortcut Sidebar Ctrl Alt Y ...

Page 166: ...is in troubleshooting System Information Parameter Definitions Field Name Values Description Boot Version nn nn Indicates the version of the code that is used at the startup booting of the voip The boot code version is independent of the software version Firmware Version alpha numeric Indicates version of MultiVOIP firmware ...

Page 167: ...ersion numeric Indicates the version of the inbound and outbound phonebook portion of the MultiVOIP software IFM Version numeric Indicates the version of the firmware running on the MultiVOIP s Interface Module which is its analog telephony hardware Mac Address alpha numeric Denotes the number assigned as the voip unit s unique Ethernet address Up Time days hours mm ss Indicates how long the voip ...

Page 168: ...uency with which the System Information screen is updated is determined by a setting in the Logs screen 21 Saving the MultiVOIP Configuration When values have been set for all of the MultiVOIP s various operating parameters click on Save Setup in the sidebar ...

Page 169: ...ion When a Setup complete grouping of parameters is being saved you will be prompted about designating that setup as a User Default setup A User Default setup may be useful as a baseline of site specific values to which you can easily revert Establishing a User Default Setup is optional ...

Page 170: ...170 Chapter 6 T1 Phonebook Configuration North American Telephony Standards ...

Page 171: ...ch users elsewhere on the network that the VoIP serves On the contrary VOIP service more commonly reduces dialed digits by allowing users served by PBXs in facilities in distant cities to dial their co workers with 3 4 or 5 digit extensions as if they were in the same facility Furthermore the setup of the VoIP generally should allow users to make calls on a non toll basis to any numbers accessible...

Page 172: ...en Island The first type of call requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated entry in the Inbound phonebook of the New York VOIP These entries would allow the Miami caller to dial the New York office as if its phones were extensions on the Miami PBX The second type of call similarly requires an entry in the Outbound PhoneBook of the Miami VOIP and a coordinated ...

Page 173: ...e accessed using icons or the sidebar menu Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry ...

Page 174: ...T1 Phonebook Configuration MultiVOIP User Guide 174 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt I Alt O Phonebook Sidebar Menu ...

Page 175: ...T1 PhoneBook Configuration 175 1 Select Outbound Phone Book List Entries Fields in the Details section will differ depending on the protocol H 323 SIP or SPP of the selected list entry to which the details pertain Click Add ...

Page 176: ...ok screen appears Enter Outbound PhoneBook data for your MultiVOIP unit Note that the Advanced button gives access to the Alternate IP Routing feature if needed Alternate IP Routing can be implemented in a secondary screen as described after the primary screen field definitions below ...

Page 177: ...ocol Registrar for SPP protocol When no external routing device is used If Any Number is selected calls to phone numbers not matching a listed Destination Pattern will be directed to the IP Address in the Add Edit Outbound Phone Book screen Any Number can be used in addition to one or more Destination Patterns When external routing device is used If Any Number is selected calls to phone numbers no...

Page 178: ...disabled number of digits the phone user must dial to reach specified destination Remove Prefix dialed digits portion of dialed number to be removed before completing call to destination Add Prefix dialed digits digits to be added before completing call to destination IP Address n n n n for n 0 255 the IP address to which the call will be directed if it begins with the destination pattern given De...

Page 179: ...s enabled for this entry Gateway Prefix numeric This number becomes registered with the GateKeeper Call requests sent to the gatekeeper and preceded by this prefix will be routed to the VOIP gateway H 323 Port Number 1720 This parameter pertains to Q 931 which is the H 323 call signaling protocol for setup and termination of calls aka ITU T Recommendation I 451 H 323 employs only one well known po...

Page 180: ...Number 5060 or other See RFC 3087 Control of Service Context using SIP Request URI by the Network Working Group The SIP Port Number is a UDP logical port number The voip will listen for SIP messages at this logical port If SIP is used 5060 is the default standard or well known port number to be used If 5060 is not used then the port number used is that specified in the SIP Request URI Universal Re...

Page 181: ...the Direct SPP mode In this mode all voips in system are peers and each has its own static IP address Port Number Values numeric Description When operating in Registrar Client mode this is the port by which the gateway receives all SPP data and control messages from the registrar gateway This ability to receive all data and messages via one port allows the voip to operate behind a firewall with on...

Page 182: ...h for calls if the primary IP network cannot carry the traffic Often in cases of failure call traffic is temporarily diverted into the PSTN However this feature could also be used to divert traffic to a redundant backup unit in case one voip unit fails The user must specify the IP address of the alternate route for each destination pattern entry in the Outbound Phonebook ...

Page 183: ...ows you to re route voip calls automatically over the PSTN if the voip system fails The MultiVOIP can be programmed to respond to excessive delays in the transmission of voice packets which the MultiVOIP interprets as a failure of the IP network Upon detecting an excessive delay in transmission of voice packets overly high latency in the network the MultiVOIP diverts the call to another IP address...

Page 184: ...T1 Phonebook Configuration MultiVOIP User Guide 184 3 Select Inbound PhoneBook List Entries ...

Page 185: ...MultiVOIP User Guide T1 PhoneBook Configuration 185 4 The Add Edit Inbound PhoneBook screen appears ...

Page 186: ... phone numbers not matching a listed Prefix shown in the Remove Prefix column of the Inbound Phone Book will be admitted into the voip on the channel listed in the Channel Number field Any Number can be used in addition to one or more Prefixes Remove Prefix dialed digits portion of dialed number to be removed before completing call to destination often a local PBX Add Prefix dialed digits digits t...

Page 187: ...umber of rings as specified in Ring Count field Forwarding can be conditioned on both Busy and No Response Forward Destination IP address phone number port number etc Phone number or IP address to which calls will be directed For H 323 calls the Forward Destination can be either a Phone Number or an IP Address For SIP calls the Forward Destination can be one of the following a phone number b IP ad...

Page 188: ...ys can register with the SIP Proxy In an SPP voip system gateways can register with the SPP Registrar voip unit 5 When your Outbound and Inbound PhoneBook entries are completed click on Save Setup in the sidebar menu to save your configuration You can change your configuration at any time as needed for your system Remember that the initial MultiVOIP setup must be done locally or via the built in R...

Page 189: ...es in Minneapolis and Baltimore 3 Sites All T1 Example Notice first the area code situation in those two cities Minneapolis s local calling area consists of multiple adjacent area codes Baltimore s local calling area consists of a base area code plus an overlay area code Mpls 612 NW Suburbs 763 St Paul Suburbs 651 SW Suburbs 952 5 Company VOIP PBX SIte 5 Baltimore 410 Baltimore Outstate MD Overlay...

Page 190: ...n both offices is shown below IP Network Digital VoIP 200 2 10 3 T1 717 5170 PBX 5171 5172 5173 5174 Company HQ Minneapolis North Sub area 763 Local Call Area Codes 612 651 952 325 7001 R o u t e r Digital VoIP 200 2 9 7 T1 Baltimore Sales Ofc area 410 PBX Overlay Area Code 443 7002 7003 ...

Page 191: ...tion 191 The screen below shows Outbound PhoneBook entries for the VOIP located in the company s Baltimore facility The entries in the Minneapolis VOIP s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP as shown below ...

Page 192: ...ch includes the area code 612 for the city of Minneapolis which is different than the area code of the suburb where the PBX is actually located 763 A similar sequence of events occurs when the Baltimore employee calls number in the 651 and 952 area codes because number in both of these area codes are local calls in the Minneapolis St Paul area The simplest case is a cal from Baltimore to a phone w...

Page 193: ...Notice the extended prefix to be removed 14103257 This entry allows Minneapolis users to contact Baltimore co workers as though they were in the Minneapolis facility using numbers in the range 7000 to 7999 Note also that a comma as in the entry 9 443 denotes a delay in dialing A one second delay is commonly used to allow a second dial tone to be generated for calls going outside of the facility s ...

Page 194: ...he Outbound PhoneBook for the Minneapolis VOIP is shown below The third destination pattern 7 facilitates reception of co worker calls using local appearing extensions only In this case the Add Prefix field value for this phonebook entry would be 1410325 ...

Page 195: ...analog VOIPs an MVP210 and an MVP410 and two Series I legacy VOIPs two MVP200 units IP Network PBX Digital VoIP MVP2410 200 2 9 9 T1 PSTN Site D Pierre SD Area Code 615 615 492 3100 EXAMPLE Digital Analog VOIPs in Same System Router Other extensions x3101 x3199 Unit 200 201 FXS CH1 Series 1 Analog MultiVOIP Server Client Phonebook MVP200 200 2 9 7 Client Site A Bismarck ND Area Code 701 200 2 9 8 ...

Page 196: ...sides in the Host VOIP unit at Site B It applies to both of the Series I analog VOIP units Each of the Series II analog MultiVOIPs the MVP210 and the MVP410 requires its own inbound and outbound phonebooks The MVP2410 digital MultiVOIP requires its own inbound and outbound phonebooks as well ...

Page 197: ...te E FXS channel 201 200 2 9 7 1 Site A FXS channel 1615 xxx xxxx 200 2 9 9 0 Note 2 Gives remote voip users access to local PSTN of Site D Pierre SD area code 615 3xxx Note 1 200 2 9 9 0 Allows remote voip users to call all PBX extensions at Site D Pierre SD using only four digits 1402 200 2 9 5 0 Gives remote voip users access to local PSTN of Site F Lincoln NE area code 402 140226374 Note 1 Not...

Page 198: ...nnot be completed In some cases this might be inconsequential because an entire exchange fully used or not might have been reserved for the company or it might be unnecessary to reach those numbers However to specify only the 30 lines actually used by the key system the destination pattern 140226374 would have to be replaced by three other destination patterns namely 1402263740 1402263741 and 1402...

Page 199: ...Site B VOIP 102 200 2 9 8 To originate calls to phone connected to FXS port channel 2 of the Site B VOIP 421 200 2 9 6 Calls to Site E Cheyenne 1402 200 2 9 5 Calls to Lincoln area local PSTN via FXO channel CH4 of the Site F VOIP 1402 263 740 200 2 9 5 1402 263 741 200 2 9 5 1402 263 742 200 2 9 5 Calls to extensions thirty of key system at Site F Lincoln Human operator or auto attendant is neede...

Page 200: ...o call non toll numbers within the Site D area code 615 Pierre SD over the VOIP network 1615 49231 31 0 Allows voip calls directly to employees at Site D at extensions x3101 to x3199 Note 4 9 gives PBX station users access to outside line Note 5 The comma represents a one second pause the time required for the user to receive a dial tone on the outside line PSTN The comma is only allowed in the In...

Page 201: ...ls to any PSTN phone in Rochester area using the FXO channel channel 1 of the Site B VOIP 102 200 2 9 8 To originate calls to phone connected to FXS port channel 2 of the Site B VOIP Rochester 421 200 2 9 6 Calls to Site E Cheyenne 1615 200 2 9 9 Calls to Pierre area PSTN via Site D PBX 31 1615 492 200 2 9 9 Calls to Pierre PBX extensions with four digits Note 3 The pound sign is a delimiter separ...

Page 202: ...o Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F 1402 263740 740 0 1402 263741 741 0 1402 263742 742 0 Gives remote voip users access to extension of key phone system at Site F Lincoln Because call is completed at key system abbreviated dialing 4 digits is not workable Human operator or auto attendant is needed to complete these calls ...

Page 203: ...nnel channel 1 of the Site B VOIP 102 200 2 9 8 To originate calls to phone connected to FXS port channel 2 of the Site B VOIP 1402 200 2 9 5 Calls to Lincoln area PSTN via FXO channel CH4 of the Site F VOIP 7 1402 263 200 2 9 5 Calls to Lincoln key extensions with four digits 1615 200 2 9 9 Calls to Pierre area PSTN via Site D PBX 31 1615 492 200 2 9 9 Calls to Pierre PBX extensions with four dig...

Page 204: ...aries Site A calling Site C Method 1 1 Dial 101 2 Hear dial tone from Site B 3 Dial 7175662 4 Await completion Talk Site A calling Site C Method 2 1 Dial 101 7175662 2 Await completion Talk Note Some analog VOIP gateways will allow completion by Method 2 Others will not Site C calling Site A 1 Dial 7175000 2 Hear dial tone from Site B VOIP 3 Dial 201 4 Await completion Talk ...

Page 205: ...rk but it may not be desirable to do so 4 The MVP2410 removes the prefix 1507 and adds the prefix 101 for compatibility with the analog MultiVOIP s phonebook scheme The is a delimiter separating the analog VOIP s phone number from the digits that the analog VOIP must dial onto its local PSTN to complete the call The digits 101 7175662 are forwarded to the Site B analog VOIP 5 The call passes throu...

Page 206: ... The corresponding entry in the Lincoln Inbound Phonebook to facilitate completion of the call would be 1402263742 for calls within the office at Lincoln 1402 for calls to the Lincoln local calling area PSTN Call Event Sequence 1 Caller at Pierre dials 914022637424 2 Pierre PBX removes 9 and passes 14022637424 to voip 3 Pierre voip passes remaining string 14022637424 on to the Lincoln voip at IP a...

Page 207: ...ches the called digits 16154923117 to its Inbound Phonebook entry 1615492 6 The Pierre PBX dials extension 3117 in the office at Pierre Variations in PBX Characteristics The exact dialing strings needed in the Outbound and Inbound Phonebooks of the MVP2410 will depend on the capabilities of the PBX Some PBXs require trunk access codes like an 8 or 9 to access an outside line or to access the VOIP ...

Page 208: ...208 Chapter 7 E1 Phonebook Configuration European Telephony Standards ...

Page 209: ...tiVOIP Phonebooks Important Definition The MultiVOIP s Outbound phonebook lists the phone stations it can call its Inbound phonebook describes the dialing sequences that can be used to call that MultiVOIP and how those calls will be directed When a VOIP serves a PBX system the operation of the VOIP should be transparent to the telephone end user and savings in long distance calling charges should ...

Page 210: ...quipped offices in London Paris and Amsterdam each served by its own PBX VOIP calls between the three offices completely avoid international long distance charges These calls are free The phonebooks can be set up to allow all Wren Clothing employees to contact each other using 3 4 or 5 digit numbers as though they were all in the same building France The Netherlands 5 5 Wren Clothing Co VOIP PBX S...

Page 211: ...ly London local phone rates would be charged This applies to calls completed anywhere in London s local calling area which includes both Inner London and Outer London Generally local calling rates apply only within a single area code and for all calls outside that area code national rates apply There are however some European cases where local calling rates extend beyond a single area code Local r...

Page 212: ...aris at local rates it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates France The Netherlands 5 5 Wren Clothing Co VOIP PBX Site London 5 Wren Clothing Co VOIP PBX Site Amsterdam Wren Clothing Co VOIP PBX Site Paris United Kingdom Calls at Paris local rates Local Calling Areas Calls at Amsterdam local rates ...

Page 213: ...ren Clothing Company buys its buttons from the Chickadee Button Company in the Dutch city of Rotterdam In that case Wren Clothing personnel in both London and Paris could call the Chickadee Button Company without paying international long distance rates only Dutch national calling rates would be charged This applies to calls completed anywhere in The Netherlands France The Netherlands 5 5 Wren Clo...

Page 214: ...book for a particular VOIP unit describes the dialing sequences required for a call to originate locally typically in a PBX in a particular facility and reach any of its possible destinations at remote VOIP sites including calls terminating at points beyond the remote VOIP site The Inbound phonebook for a particular VOIP unit describes the dialing sequences required for a call to originate remotel...

Page 215: ...includes the called phone that is the phone completing the call The Inbound Phonebook of the VOIP where the call is completed must have a destination pattern entry that includes the digit sequence dialed by the originating phone station The PhoneBook Configuration procedure below is brief but it is followed by an example case For many people the example case may be easier to grasp than the procedu...

Page 216: ...e accessed using icons or the sidebar menu Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry ...

Page 217: ...MultiVOIP User Guide E1 PhoneBook Configuration 217 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt I Alt O Phonebook Sidebar Menu ...

Page 218: ...E1 Phonebook Configuration MultiVOIP User Guide 218 Phonebook Configuration Procedure 1 Select Outbound Phone Book List Entries Click Add ...

Page 219: ...ok screen appears Enter Outbound PhoneBook data for your MultiVOIP unit Note that the Advanced button gives access to the Alternate IP Routing feature if needed Alternate IP Routing can be implemented in a secondary screen as described after the primary screen field definitions below ...

Page 220: ...ocol Registrar for SPP protocol When no external routing device is used If Any Number is selected calls to phone numbers not matching a listed Destination Pattern will be directed to the IP Address in the Add Edit Outbound Phone Book screen Any Number can be used in addition to one or more Destination Patterns When external routing device is used If Any Number is selected calls to phone numbers no...

Page 221: ...network Total Digits as needed number of digits the phone user must dial to reach specified destination Remove Prefix dialed digits portion of dialed number to be removed before completing call to destination Add Prefix dialed digits digits to be added before completing call to destination IP Address n n n n for 0 255 the IP address to which the call will be directed if it begins with the destinat...

Page 222: ...er is enabled for this entry Gateway Prefix numeric This number becomes registered with the GateKeeper Call requests sent to the gatekeeper and preceded by this prefix will be routed to the VOIP gateway H 323 Port Number 1720 This parameter pertains to Q 931 which is the H 323 call signaling protocol for setup and termination of calls aka ITU T Recommendation I 451 H 323 employs only one well know...

Page 223: ... Number 5060 or other See RFC3087 Control of Service Context using SIP Request URI by the Network Working Group The SIP Port Number is a UDP logical port number The voip will listen for SIP messages at this logical port If SIP is used 5060 is the default standard or well known port number to be used If 5060 is not used then the port number used is that specified in the SIP Request URI Universal Re...

Page 224: ...rating in the Direct SPP mode In this mode all voips in system are peers and each has its own static IP address Port Number Values numeric Description When operating in Registrar Client mode this is the port by which the gateway receives all SPP data and control messages from the registrar gateway This ability to receive all data and messages via one port allows the voip to operate behind a firewa...

Page 225: ...h for calls if the primary IP network cannot carry the traffic Often in cases of failure call traffic is temporarily diverted into the PSTN However this feature could also be used to divert traffic to a redundant backup unit in case one voip unit fails The user must specify the IP address of the alternate route for each destination pattern entry in the Outbound Phonebook ...

Page 226: ...or outbound data traffic in case of excessive delay in data transmission Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked When the delay exceeds the threshold specified here the data stream will be diverted to the alternate destination specified as the Alternate IP Address 3 Select Inbound PhoneBook List Entries ...

Page 227: ...de E1 PhoneBook Configuration 227 4 The Add Edit Inbound PhoneBook screen appears Enter Inbound PhoneBook data for your MultiVOIP unit The fields of the Add Edit Inbound PhoneBook screen are described in the table below ...

Page 228: ...Registrar for SPP protocol When no external routing device is used If Any Number is selected calls received from phone numbers not matching a listed Prefix shown in the Remove Prefix column of the Inbound Phone Book will be admitted into the voip on the channel listed in the Channel Number field Any Number can be used in addition to one or more Prefixes Remove Prefix dialed digits portion of diale...

Page 229: ...escribes the facility or geographical location at which the call originated Call Forward Parameters Enable Y N Click the check box to enable the call forwarding feature Forward Condition Uncondit Busy No Resp Unconditional When selected all calls received will be forwarded Busy When selected calls will be forwarded when station is busy No Response When selected calls will be forwarded if called pa...

Page 230: ...of the following a phone number b IP address port or c phone number IP address port Ring Count integer When No Response is condition for forwarding calls this determines how many unanswered rings are needed to trigger the forwarding Registration Option Parameters In an H 323 voip system gateways can register with the system using one of these identifiers a an E 164 identifier b a Tech Prefix ident...

Page 231: ...system we will re visit our previous example in greater detail It s an international company with offices in London Paris and Amsterdam In each office a MVP3010 has been connected to the PBX system 3 Sites All E1 Example The VOIP system will have the following features 1 Employees in all cities will be able to call each other over the VOIP system using 4 digit extensions 2 Calls to Outer London an...

Page 232: ...E1 Phonebook Configuration MultiVOIP User Guide 232 Lille Reims Strasbourg Paris Area 01 Rouen Nantes Lyon Marseille Toulouse Bordeaux France Country Code 33 ...

Page 233: ...am 020 Amsterdam 050 Groningen 040 Eindhoven 0118 Middelburg 038 Zwolle 058 Leeuwarden 053 Enschede 070 The Hague Haarlem 023 0294 Weesp Beverwijk 0251 Den Helder 0223 0299 Purmerend Aalsmeer0297 Texel 0222 043 Maastricht The Netherlands Country Code 31 026 Arnhem ...

Page 234: ...10 3 E1 979 5170 PBX 5171 5172 5173 5174 Wren Clothing Co London Office Country Code 44 Area Code 0208 PBX Wren Clothing Co Amsterdam Office Country Code 31 Area City Code 020 4804 4803 4802 4801 688 4800 200 2 8 5 E1 R o u t e r Digital VoIP 200 2 9 7 E1 Wren Clothing Co Paris Office Country Code 33 Area Code 01 PBX 29 83 29 82 74 71 29 81 Digital VoIP ...

Page 235: ... entries for the VOIP located in the company s London facility The Inbound PhoneBook for the London VOIP is shown below NOTE Commas are allowed in the Inbound Phonebook but not in the Outbound Phonebook Commas denote a brief pause for a dial tone allowing time for the PBX to get an outside line ...

Page 236: ...honebook Configuration MultiVOIP User Guide 236 The screen below shows Outbound PhoneBook entries for the VOIP located in the company s Paris facility The Inbound PhoneBook for the Paris VOIP is shown below ...

Page 237: ...iVOIP User Guide E1 PhoneBook Configuration 237 The screen below shows Outbound PhoneBook entries for the VOIP in the company s Amsterdam facility The Inbound PhoneBook for the Amsterdam VOIP is shown below ...

Page 238: ...210 and an MVP410 and two Series I legacy VOIPs two MVP200 units IP Network PBX Digital VoIP MVP3010 200 2 9 9 PSTN Router Unit 200 201 FXS CH1 Series 1 Analog MultiVOIP Server Client Phonebook MVP200 200 2 9 7 Client 200 2 9 8 Host Holds phonebook for both Series 1 analog VOIPs CH2 FXS FXO Unit 100 Series 1 Analog MultiVOIP Server Client Phonebook MVP200 CH1 CH1 FXS Site E Carlisle UK Area Code 0...

Page 239: ...P Address Channel Comments 102 200 2 9 8 2 Site B FXS channel Reading UK 101 200 2 9 8 1 Site B FXO channel Reading UK 201 200 2 9 7 1 Site A FXS channel Birmingham 421 200 2 9 6 0 Site E FXS channel Carlisle UK 018226374 Note 3 200 2 9 5 0 Gives remote voip users access to key phone system extensions at Tavistock office Site F The key system might be arranged either so that calls go through a hum...

Page 240: ...y 30 extensions x7400 7429 This destination pattern 018226374 actually directs calls to 402 263 7430 through 402 263 7499 into the key system as well This means that such calls which belong on the PSTN cannot be completed In some cases this might be inconsequential because an entire exchange fully used or not might have been reserved for the company or it might be unnecessary to reach those number...

Page 241: ...g area using the FXO channel channel 1 of the Site B VOIP Reading UK 421 200 2 9 6 Calls to Site E Carlisle 90182 Calls to Tavistock local PSTN Site F could be arranged by operator or possibly by auto attendant 90182 263 740 9 200 2 9 5 90182 263 741 9 200 2 9 5 90182 263 742 9 200 2 9 5 Calls to extensions of key phone system at Tavistock office 102 200 2 9 8 To originate calls to phone connected...

Page 242: ...n over the VOIP network 0208 9 8 Note 4 Note 5 0 Allows phone users at remote voip sites to call local numbers those in Outer London over the VOIP network 0207 39883 3 0 Allows phone users at remote voip sites to call extensions of the Site D PBX using three digits beginning with 3 Note 4 9 gives PBX station users access to outside line Note 5 The comma represents a one second pause the time requi...

Page 243: ...a using the FXO channel channel 1 of the Site B VOIP 102 200 2 9 8 To originate calls to phone connected to FXS port channel 2 of the Site B VOIP Reading 421 200 2 9 6 Calls to Site E Carlisle 0207 200 2 9 9 Calls to Inner London area PSTN via Site D PBX 0208 200 2 9 9 Calls to Inner London area PSTN via Site D PBX 3 0207 398 8 200 2 9 9 Calls to Inner London PBX extensions with three digits Note ...

Page 244: ...4 Calls to Tavistock local PSTN through FXO port Port 4 at Site F 0182 263 740 740 0 0182 263 741 741 0 0182 263 742 742 0 Gives remote voip users access to extensions of key phone system atTavistock office Because call is completed at key system abbreviated dialing 3 digits is not workable Human operator or auto attendant is needed to complete these calls ...

Page 245: ...annel 1 of the Site B VOIP 102 200 2 9 8 To originate calls to phone connected to FXS port channel 2 of the Site B VOIP Reading 01822 01822 200 2 9 5 Calls to Tavistock area PSTN via FXO channel of the Site F VOIP 0182 26374 200 2 9 5 Calls to Tavistock key system operator or auto attendant 0207 0207 200 2 9 9 Calls to London area PSTN via Site D PBX 8 0207 398 200 2 9 9 Calls to London PBX extens...

Page 246: ...aries Site A calling Site C Method 1 1 Dial 101 2 Hear dial tone from Site B 3 Dial 9435632 4 Await completion Talk Site A calling Site C Method 2 5 Dial 101 9435632 6 Await completion Talk Note Some analog VOIP gateways will allow completion by Method 2 Others will not Site C calling Site A 1 Dial 9436161 2 Hear dial tone from Site B VOIP 3 Dial 201 4 Await completion Talk ...

Page 247: ...tiVOIP s phonebook scheme The is a delimiter separating the analog VOIP s phone number from the digits that the analog VOIP must dial onto its local PSTN to complete the call The digits 101 9435632 are forwarded to the Site B analog VOIP 5 The call passes through the IP network in this case the Internet 6 The call arrives at the Site B VOIP This analog VOIP receives this dialing string from the MV...

Page 248: ...ook B The corresponding entry in the Tavistock Inbound Phonebook to facilitate completion of the call would be 0182263742 for calls within the office at Tavistock 01822 for calls to the Tavistock local calling area PSTN Call Event Sequence 1 Caller in Inner London dials 901822637424 2 Inner London voip removes 9 3 Inner London voip passes remaining string 01822637424on to the Tavistock voip at IP ...

Page 249: ...d Phonebook entry 020739883 which it removes Then it adds back the 3 as a prefix 6 The Inner London PBX dials extension 3117 in the office in Inner London Variations in PBX Characteristics The exact dialing strings needed in the Outbound and Inbound Phonebooks of the MVP3010 will depend on the capabilities of the PBX Some PBXs require trunk access codes like an 8 or 9 to access an outside line or ...

Page 250: ... to be generally good resources we would note that URLs may change or become nonfunctional and we cannot guarantee the quality of information on these sites URL Description http phonebooth interocitor net wtng The World Telephone Numbering Guide presents excellent international numbering info that is both broad and detailed This includes info on re numbering plans carried out worldwide in recent y...

Page 251: ...orldwide Includes lists of telecom carriers per country http www eto dk European Telecommunications Office Primarily concerned with mobile wireless radiotelephony GSM etc http www eto dk ETNS htm European Telephony Numbering Space Resources for pan European telephony services standards etc Part of ETO site http www regtp de en reg_tele start fs_05 html List of European telecom regulatory agencies ...

Page 252: ...252 Chapter 8 Operation and Maintenance ...

Page 253: ...s group of screens an important summary appears in the System Information of the Configuration screen group System Information screen This screen presents vital system information at a glance Its primary use is in troubleshooting This screen is accessible via the Configuration pulldown menu the Configuration sidebar menu or by the keyboard shortcut Ctrl Alt Y ...

Page 254: ...nn nn nn alpha numeric Indicates the version of the MultiVOIP configuration software Phone Book Version nn nn alpha numeric Indicates the version of the MultiVOIP phone book being used IFM Version nn alpha numeric Indicates version of the IFM module the device that performs the transformation between telephony signals and IP signals Mac Address numeric Denotes the number assigned as the voip unit ...

Page 255: ...MultiVOIP User Guide Operation Maintenance 255 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen ...

Page 256: ...formance using the Statistics functions of the MultiVOIP software About Call Progress Accessing Call Progress Statistics Channel Icons Main Screen Lower Left Channel icons are green when data traffic is present red when idle In the web GUI call progress details can be viewed by clicking on an icon one for each channel arranged similarly on the web browser screen Pulldown Icon Shortcut Sidebar Ctrl...

Page 257: ...MultiVOIP User Guide Operation Maintenance 257 The Call Progress Details Screen ...

Page 258: ...ls Duration Hours Minutes Seconds The length of the call in hours minutes and seconds hh mm ss Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call Voice Coder G 723 G 729 G 711 etc The voice coder being used on this call IP Call Type H 323 SIP or SPP Indicates the Call Signaling protocol used for the call H 323 SIP or SPP IP Call Direction incoming outgoing ...

Page 259: ...ts Rcvd integer value The number of data packets received over the IP network in the course of this call Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call Bytes Rcvd integer value The number of bytes of data received over the IP network in the course of this call Packets Lost integer value The number of voice packets from this call that were l...

Page 260: ...hich the call was received Options SC FEC Displays VOIP transmission options in use on the current call These may include Forward Error Correction or Silence Compression Gateway Name to alphanumeric string Identifier for the VOIP gateway that handled the completion of this call IP Address to x x x x where x has a range of 0 to 255 IP address to which the call was sent Options SC FEC Displays VOIP ...

Page 261: ...ver IP related descriptions The IP address etc of the traffic control server if any being used whether an H 323 gatekeeper a SIP proxy or an SPP registrar gateway will be displayed here if the call is handled through that server DTMF Capability inband out of band Expressions differ slightly for different Call Signaling protocols H 323 SIP or SPP Indicates whether the DTMF dialing digits are carrie...

Page 262: ...r and hold duration Location gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip Caller ID There are four values Calling Party identifier Alerting Party identifier Busy Party identifier and Connected Party identifier This field shows the identifier and status of a remote voip which has Call Name Identification enabled with which this voip unit is cur...

Page 263: ...ltiplexing Mux See Phonebook Configuration Parameters in T1 or E1 chapters for more on H 323v4 features Silence Compression SC SC stands for Silence Compression With Silence Compression enabled the MultiVOIP will not transmit voice packets when silence is detected thereby reducing the amount of network bandwidth that is being used by the voice channel Forward Error Correction FEC FEC stands for Fo...

Page 264: ...Operation and Maintenance MultiVOIP User Guide 264 About Logs Accessing Statistics Logs Pulldown Icon Shortcut Sidebar Ctrl O ...

Page 265: ...MultiVOIP User Guide Operation Maintenance 265 The Logs Screen ...

Page 266: ...ll event lasted in hours minutes and seconds Type H 323 SIP or SPP Indicates the Call Signaling protocol used for the call H 323 SIP or SPP Status column success or failure Displays the status of the call i e whether the call was completed successfully or not IP Direction incoming outgoing Indicates whether the call is incoming or outgoing with respect to the gateway Mode column voice or FAX Indic...

Page 267: ...ly for different Call Signaling protocols H 323 SIP or SPP Indicates whether the DTMF dialing digits are carried Inband or Out of Band The corresponding field values differ for the 3 different voip protocols For H 323 this field can display Out of Band or Inband For SIP it can display either Out of Band RFC2833 or Out of Band SIP INFO to indicate the out of band condition or Inband to indicate the...

Page 268: ...cting IP phone traffic Packets sent integer value The number of data packets sent over the IP network in the course of this call Packets received integer value The number of data packets received over the IP network in the course of this call Packets loss lost integer value The number of voice packets from this call that were lost after being received from the IP network Bytes sent integer value T...

Page 269: ...ived Options FEC SC Displays VOIP transmission options used by the VOIP gateway originating the call These may include Forward Error Correction or Silence Compression TO Details Gateway Name alphanumeric string Identifier for the VOIP gateway that completed terminated this call IP Address x x x x where x has a range of 0 to 255 IP address of the VOIP gateway at which the call was completed termina...

Page 270: ...User Guide 270 Logs Screen Details Field Definitions cont d Supplementary Services Info Call Transferred To phone number string Number of party called in transfer Call Forwarded To phone number string Number of party called in forwarding ...

Page 271: ...MultiVOIP User Guide Operation Maintenance 271 About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl P ...

Page 272: ...ics Field Definitions Field Name Values Description UDP versus TCP User Datagram Protocol versus Transmission Control Protocol UDP provides unguaranteed connectionless transmission of data across an IP network By contrast TCP provides reliable connection oriented transmission of data ...

Page 273: ...ions like audio and video data transmission the need for high speed outweighs the need for verified data integrity Sound or pictures often remain intelligible despite a certain amount of lost or disordered data packets which appear as static IP Address n n n n 0 255 IP address of the MultiVOIP For an IP address to be displayed here the MultiVOIP must have DHCP enabled Its IP address in such a case...

Page 274: ...VOIP gateway since the last clearing or resetting of the counter within the MultiVOIP software Received with Errors integer value Number of error laden UDP packets received by this VOIP gateway since the last clearing or resetting of the counter within the MultiVOIP software TCP Packets Transmission Control Protocol packets Transmit ted integer value Number of TCP packets transmitted by this VOIP ...

Page 275: ...ts received by this VOIP gateway since the last clearing or resetting of the counter within the MultiVOIP software RTCP Packets Realtime Transport Control Protocol packets convey control information to assist in the transmission of RTP voice packets RTCP packets are a type or subset of UDP packets Transmit ted integer value Number of RTCP packets transmitted by this VOIP gateway since the last cle...

Page 276: ... Link Management screen is essentially an automated utility for pinging endpoints on your voip network This utility generates pings of variable sizes at variable intervals and records the response to the pings Accessing Link Management Pulldown Shortcut Icon Sidebar Ctrl 2 none ...

Page 277: ...MultiVOIP User Guide Operation Maintenance 277 ...

Page 278: ...generated by the Start Now command Response Timeout 500 5000 milliseconds The duration after which a ping will be considered to have failed Ping Size in Bytes 32 128 bytes This field determines how long or large the ping will be Timer Interval between Pings 0 or 30 6000 minutes This field determines how long of a wait there is between one ping and the next Start Now command button Initiates pingin...

Page 279: ...ng IP Address column a b c d 0 255 Target of ping No of Pings Sent as listed Number of pings sent to target endpoint No of Pings Received as listed Number of pings received by target endpoint Round Trip Delay Min Max Avg as listed in milliseconds Displays how long it took from time ping was sent to time ping response was received Last Error as listed Indicates when last data error occurred ...

Page 280: ...Operation and Maintenance MultiVOIP User Guide 280 T1 Statistics Screen ...

Page 281: ...reset Displayed value will increment if consecutive zeroes beyond a set threshold are detected I e tally increments if more than 7 consecutive zeroes in the received data stream are detected under B8ZS line coding or if 15 consecutive zeroes are detected under AMI line coding Status Freeze Signaling Active Signaling has been frozen at the most recent values due to loss of frame alignment loss of m...

Page 282: ...nce last reset Slip in transmitted data stream Slips indicate a clocking mismatch or lack of synchronization between T1 E1 devices When slips occur data may be lost or repeated Pulse Density Violation The pulse density of the received data stream is below the requirement defined by ANSI T1 403 or more than 15 consecutive zeros are detected Line Loopback Activation Signal The line loopback activati...

Page 283: ...olarity have been received and these pulses are not part of zero substitution On an AMI encoded line this represents a line error On a B8ZS line this may represent the substitution for a string of 8 zeroes Receive Slip Tally since last reset A receive slip positive or negative has occurred Slips indicate a clocking mismatch or lack of synchronization between T1 E1 devices When slips occur data may...

Page 284: ...device receives no signal or cannot synchronize to the signal being received A Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions Blue Alarm Tally since last reset Alarm signal consisting of all 1 s including framing bit positions which indicates disconnection or failure of attached equipment Loss of Frame Alignment Tally since last reset Loss...

Page 285: ...lock is less than the frequency of the transmit system interface working clock A frame is repeated Yellow Alarm Tally since last reset The alarm signal sent by a remote T1 E1 device to indicate that it sees no receive signal or cannot synchronize on the receive signal Status Freeze Signaling Active Signaling has been frozen at the most recent values due to loss of frame alignment loss of multifram...

Page 286: ...ers to two successive pulses of the same polarity on the E1 line On an AMI encoded line this represents a line error On a B8ZS line this may represent the substitution for a string of 8 zeroes Excessive Zeroes Tally since last reset Displayed value will increment if consecutive zeroes beyond a set threshold are detected I e tally increments if more than 7 consecutive zeroes in the received data st...

Page 287: ...red Gateway Details screen presents a real time display of the special operating parameters of the Single Port Protocol SPP These are configured in the Call Signaling screen and in the Add Edit Outbound PhoneBook screen Accessing Registered Gateway Details Pulldown Shortcut Ctrl Alt W Sidebar ...

Page 288: ...Operation and Maintenance MultiVOIP User Guide 288 ...

Page 289: ...ining in seconds before the TimeToLive timer expires If the gateway fails to reregister within this time the endpoint is unregistered Status The current status of the gateway either registered or unregistered No of Entries The number of gateways currently registered to the Registrar This includes all SPP clients registered and the Registrar itself Details Count of Registered Numbers If a registere...

Page 290: ...Operation and Maintenance MultiVOIP User Guide 290 About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl Alt 4 ...

Page 291: ...Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it GK Name alpha numeric string Identifier for gatekeeper Type Primary Predefined This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper Priority Priority refers to Status registered not registered The current status of the gateway either registered or...

Page 292: ...xy by which the MultiVOIP is governed Port TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it Type Primary Alternate This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper Status registered not registered The current status of the MultiVOIP gateway with respect to the SIP proxy either registered or unreg...

Page 293: ... 0 255 The IP address of the gatekeeper Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it Type Primary Predefined This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper Status registered not registered The current status of the gateway either registered or unregistered ...

Page 294: ... the Coder Options group of fields The Packetization Time screen is accessible under the Advanced options entry in the sidebar list of the main voip software screen In dealing with RTP parameters the Packetization Time screen is closely related to both Voice FAX Parameters and to IP Statistics It is located in the Advanced group for ease of use Accessing Packetization Time Pulldown Shortcut Icon S...

Page 295: ...s can be set separately for each channel The table below presents the ranges and increments for packetization rates Packetization Ranges and Increments Coder Types Range in Kbps default value Increments in Kbps G711 G726 G727 5 120 5 5 G723 30 120 30 30 G729 10 120 10 10 Netcoder 20 120 20 20 ...

Page 296: ...Operation and Maintenance MultiVOIP User Guide 296 Once the packetization rate has been set for one channel it can be copied into other channels ...

Page 297: ...lable on this menu Several basic software functions are accessible from the MultiVoip software menu as shown below MultiVOIP Program Menu Menu Selection Description Configuration Select this to enter the Configuration program where values for IP telephony and other parameters are set Configuration Port Setup Select this to access the COM Port Setup screen of the MultiVOIP Configuration program Dat...

Page 298: ...aults To be used after a full set of parameter values values specified by the user have been saved using Save Setup This command loads the saved user defaults into the MultiVOIP Set Password Select this to create a password for access to the MultiVOIP software programs Program group commands Windows GUI web browser GUI FTP server Only the FTP Server function requires a password for access The FTP ...

Page 299: ...om the MultiTech web FTP site to the user s PC can generally be considered a download from the perspective of the PC this type of download cannot be initiated from the MultiVoip software s Program menu command set Generally updated firmware must be downloaded from the MultiTech web FTP site to the PC before it can be loaded from the PC to the MultiVOIP Configuration Option The Configuration option...

Page 300: ...erally updated firmware must be downloaded from the MultiTech web FTP site to the user s PC before it can be downloaded from that PC to the MultiVOIP Note that the structure of the MultiTech web FTP site may change without notice However firmware updates can generally be found using standard web techniques For example you can access updated firmware by doing a search or by clicking on Support ...

Page 301: ... you conduct a search for example on the word MultiVoip you will be directed to a list of firmware that can be downloaded If you choose Support you can select MultiVoip in the Product Support menu and then click on Firmware to find MultiVOIP resources ...

Page 302: ...PC Windows procedures While the next 3 screens below pertain to the MVP3010 similar screens will appear for any MultiVOIP model described in this manual MVP3000x EXE from ftp multitech com Saving MVP3000x EXE from ftp multitech com Estimated time left Not known Opened so far 781 KB Download to C VoipSystem MVP3000 MVP301f EXE Transfer rate 260 KB sec ...

Page 303: ...tion Maintenance 303 Generally the firmware file will be a self extracting compressed file with zip extension which must be expanded decompressed or unzipped on the user s PC in a user specified directory C Acme Inc MVP3000 firm ...

Page 304: ...ade whether from the Windows GUI or web browser GUI follow these steps in order 1 Identify Current Firmware Version 2 Download Firmware 3 Download Factory Defaults When upgrading firmware the software commands Download Firmware and Download Factory Defaults must be implemented in order else the upgrade is incomplete Identifying Current Firmware Version Before implementing a MultiVOIP firmware upgr...

Page 305: ...ration parameters to the standard default values that are loaded at the MultiTech factory Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command Downloading Firmware 1 The MultiVoip Configuration program must be off when invoking the Download Firmware command If it is on the command will not work 2 To invoke the Download Factory Defaults command go...

Page 306: ...d Verification screen will appear Type in the password and click OK 4 The MultiVOIP ___ Firmware screen appears saying MultiVOIP model number is up Reboot to Download Firmware Click OK to download the firmware The Boot LED on the MultiVOIP will light up and remain lit during the file transfer process ...

Page 307: ...re bin file in the MultiVOIP directory Highlight the correct newest bin file and click Open 6 Progress bars will appear at the bottom of the screen during the file transfer The MultiVOIP s Boot LED will turn off at the end of the transfer 7 The Download Firmware procedure is complete ...

Page 308: ...onfiguration program may be on or off when invoking the Download CAS Protocol command 2 To invoke the Download CAS Protocol command go to Start Programs MVP____ x xx Download CAS Protocol 3 A message screen will appear warning that the download will entail a rebooting of the MultiVOIP Click OK ...

Page 309: ... 5 The chosen CAS protocol file will be loaded from the PC to the MultiVOIP unit Progress bars will appear at the bottom of the screen while the download occurs When the download is complete the MultiVOIP will complete its rebooting process 6 The MultiVOIP software will be closed when the download is complete You will have to launch the MultiVOIP software again to continue using it ...

Page 310: ...actory Defaults 1 The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command If it is on the command will not work 2 To invoke the Download Factory Defaults command go to Start Programs MVP____ x xx Download Factory Defaults ...

Page 311: ...erification screen will appear Type in the password and click OK 4 The MVP____ Firmware screen appears saying MultiVOIP model number is up Reboot to Download Firmware Click OK to download the factory defaults The Boot LED on the MultiVOIP will light up and remain lit during the file transfer process ...

Page 312: ...l appear The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary Then click OK 6 Progress bars will appear at the bottom of the screen during the data transfer The MultiVOIP s Boot LED will turn off at the end of the transfer 7 The Download Factory Defaults procedure is complete ...

Page 313: ... restored if necessary 1 Before you can invoke the Download User Defaults command you must first save a set of configuration parameters by using the Save Setup command in the sidebar menu of the MultiVOIP software 2 Before the setup configuration is saved you will be prompted to save the setup as the User Default Configuration Select the checkbox and click OK Save Current Setup as User Default Con...

Page 314: ...e MultiVOIP User Guide 314 3 To download the user defaults go to Start Programs MultiVOIP xxx Download User Defaults 4 A confirmation screen will appear indicating that this action will entail rebooting the MultiVOIP Click OK ...

Page 315: ... bars will appear during the file transfer process 5 When the file transfer process is complete the Dialog IP Parameters screen will appear 6 Set the IP values per your particular VOIP system Click OK Progress bars will appear as the MultiVOIP reboots itself ...

Page 316: ...d password can be assigned to a voip unit The user name will be required when communicating with the MultiVOIP via the web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Support in order to resume use of the MultiVOIP unit 1 The MultiVoip configuration program must be off when invoking the ...

Page 317: ...atically Click OK to proceed with establishing a password 4 The Password screen will appear If you intend to use the FTP Server function that is built into the MultiVOIP enter a user name A User Name is not needed to access the local Windows GUI the web browser GUI or the commands in the Program group Type your password in the Password field of the Password screen Type this same password again in ...

Page 318: ...ient but secure place If the password is forgotten contact MultiTech Technical Support for advice Click OK 5 A message will appear indicating that a password has been set successfully After the password has been set successfully the MultiVOIP will re boot itself and in so doing its BOOT LED will light up ...

Page 319: ...and any part of the MultiVOIP software listed in the Program group menu User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP When MultiVOIP program asks for password at launch of program the program will simply shut down if CANCEL is selected The MultiVOIP program will produce an error message if an invalid password is entered ...

Page 320: ...b browser GUI FTP server and all Program menu commands e g Upgrade Software only the FTP Server function requires a User Name in addition to the password After a password has been set that password is required to access the MultiVOIP web browser GUI NOTE Record your user name and password in a safe place If the password is lost forgotten or unretrievable the user must contact MultiTech Tech Suppor...

Page 321: ... 1 To un install the MultiVOIP configuration software go to Start Programs and locate the MultiVOIP entry Select Uninstall MVP____ vx xx versions may vary 2 Two confirmation screens will appear Click Yes and OK when you are certain you want to continue with the uninstallation process ...

Page 322: ...An option that you selected requires that files be installed to your system or files be uninstalled from your system or both A read only file C ProgramFiles MVP3000 v4 00a mvpt1 bin was found while performing the needed file operations on your system To perform the file operation click the Yes button otherwise click No 4 A completion screen will appear Click Finish ...

Page 323: ... file name is FTP_Primer bin Before uploading this file it must be renamed mvpt1ftp bin The VoIP will only accept files of this name This is a safety precaution to prevent the wrong files from being uploaded to the VoIP Once the primer file has been uploaded upload the FTP firmware file If you accepted the defaults during the software loading process this file is located on your local drive at C P...

Page 324: ...e chosen to call the transfer of files from the PC to the voip downloads Be aware that some FTP client programs may use the opposite terminology i e they may refer to the file transfer as an upload You can download firmware CAS telephony protocols default configuration parameters and phonebook data for the MultiVOIP unit with this FTP functionality These downloads are done over a network not by a ...

Page 325: ...e assigned for each IP Address of Control PC ____ ____ ____ ____ IP Address of voip unit 1 ____ ____ ____ ____ IP address of voip unit n ____ ____ ____ ____ 2 Establish User Name and Password You must establish a user name and optionally a password for contacting the voip over the IP network When connection is made via a local serial connection between the PC and the voip unit no user name is need...

Page 326: ...esponse to a single command the transfers may occur serially however Although MultiTech does not provide an FTP client program with the MultiVOIP software or endorse any particular FTP client program we remind our readers that adequate FTP programs are readily available under retail shareware and freeware licenses Read and observe any End User License Agreement carefully Two examples of this are t...

Page 327: ...in Brazil File Type File Names Description firmware bin file mvpt1Ftp bin This is the MultiVOIP firmware file Only one file of this type will be in the directory factory defaults fdefFtp cnf This file contains factory default settings for user changeable configuration parameters Only one file of this type will be in the directory CAS file fxo_loopFtp cas em_winkFtp cas r2_brazilFtp cas r2_chinaFtp...

Page 328: ...er You must make contact with the FTP Server in the voip using either a web browser or FTP client program Enter the IP address of the MultiVOIP s FTP Server If you are using a browser the address must be preceded by ftp otherwise you ll reach the web GUI within the MultiVOIP unit ...

Page 329: ... Log In Use the User Name and password established in item 2 above The login screens will differ depending on whether the FTP file transfer is to be done with a web browser see first screen below or with an FTP client program see second screen below ...

Page 330: ...h Web Browser 8A1 In the local Windows browser locate the directory holding the MultiVOIP program files The default location will be C Program Files Multi Tech Systems MultiVOIP xxxx yyyy where x and y represent MultiVOIP model numbers and software version numbers 8A2 Drag and drop files from the local Windows browser e g Windows Explorer to the web browser ...

Page 331: ...ultiVOIP User Guide Operation Maintenance 331 You may be asked to confirm the overwriting of files on the MultiVOIP Do so File transfer between PC and voip will look like transfer within voip directories ...

Page 332: ...s Multi Tech Systems MultiVOIP xxxx yyyy where x and y represent MultiVOIP model numbers and software version numbers 8B2 In the FTP client program window drag and drop files from the local browser pane to the pane for the MultiVOIP FTP server FTP client GUI operations vary In some cases you can choose between immediate and queued transfer In some cases there may be automated capabilities to trans...

Page 333: ...e others like the WS FTP client are more text oriented 9 Verify Transfer The files transferred will appear in the directory of the MultiVOIP 10 Log Out of FTP Session Whether the file transfer was done with a web browser or with an FTP client program you must log out of the FTP session before opening the MultiVOIP Windows GUI ...

Page 334: ...figure the browser to allow pop ups when using the MultiVOIP Web GUI MultiVOIP Web Browser GUI Overview Function Remote configuration and control of MultiVOIP units Configuration Prerequisite Local Windows GUI must be used to assign IP address to MultiVOIP Browser Version Requirement Internet Explorer 6 0 or higher or Netscape 6 0 or higher or Mozilla Firefox 1 0 or higher Java Requirement Java Ru...

Page 335: ...ever all additional configuration can be done via the web GUI The content and organization of the web GUI is directly parallel to the Windows GUI For each screen in the Windows GUI there is a corresponding screen in the web GUI The fields on each screen are the same as well The Windows GUI gives access to commands via icons and pulldown menus whereas the web GUI does not ...

Page 336: ...P The web GUI gives easy access to Console Messages Whereas with the Windows GUI console messages must be viewed using a communications program like HyperTerminal with the Web GUI it s easy just click on STATISTICS CONSOLE MESSAGES and a pop up window appears The graphic layout of the web GUI is also somewhat larger scale than that of the Windows GUI For that reason it s helpful to use as large of...

Page 337: ...nected to the same IP network and their IP addresses must be known In order to use the web GUI you must also install a Java application program on the controller PC This Java program is included on the MultiVOIP product CD Java is needed to support drop down menus and multiple windows in the web GUI To install the Java program go to the Java directory on the MultiVOIP product CD Double click on th...

Page 338: ...e in the Select Browsers screen When installation is complete the Java program becomes accessible in your Start Programs menu Java resources are readily available via the web However the Java program runs automatically in the background as a plug in supporting the MultiVOIP web GUI No overt user actions are required ...

Page 339: ...has been set for the local Windows GUI or for the MultiVOIP s FTP Server function See Setting a Password Web Browser GUI earlier in this chapter The web browser GUI offers essentially the same control over the voip as can be achieved using the Windows GUI As noted earlier logging functions cannot be handled via the web GUI And because network communications will be slower than direct communication...

Page 340: ...irms Read the End User License Agreement carefully and observe license requirements See www kiwisyslog com SysLog client programs essentially give you a means of structuring console messages for convenience and ease of use MultiTech Systems does not endorse any particular SysLog client program SysLog client programs by qualified providers should suffice for use with MultiVOIP units Kiwi s brief de...

Page 341: ...og client program is used the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration The IP Address used will be that of the MultiVOIP itself In the Port field entered by default is the standard well known logical port 514 ...

Page 342: ...ages will be saved archived opt for interaction with an SNMP system like MultiVoipManager set the content and format of log messages determine disk space allocation limits for log messages and establish a hierarchy for the seriousness of messages normal alert critical emergency etc A sample presentation of SysLog info in the Kiwi daemon is shown below SysLog programs will vary in features and pres...

Page 343: ...343 Chapter 9 Warranty Service and Tech Support ...

Page 344: ... warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCH...

Page 345: ... Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email tsupport multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com ...

Page 346: ...ring installation you can contact Tech Support via the following Contacting Technical Support Country By E mail By telephone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 340778 U K support multitech co uk 44 118 959 7774 U S Canada tsupport multitech com 800 972 2439 Rest of World support multitech com 763 785 3500 Internet http www multitech com _forms emai...

Page 347: ...347 Chapter 10 Regulatory Information ...

Page 348: ...ion NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordanc...

Page 349: ...ervice order codes SOC are shown 3 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details 4 If this equipment causes harm to the telephone network the telephone company will notify you in...

Page 350: ...fore installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made...

Page 351: ...ction points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated coll...

Page 352: ...352 Appendix A Cable Pinouts ...

Page 353: ...ector DB9F RJ 45 RJ 45 connector plugs into Command Port of MultiVOIP DB 9 connector plugs into serial port of command PC which runs MultiVOIP configuration software Ethernet Connector The functions of the individual conductors of the MultiVOIP s Ethernet port are shown on a pin by pin basis below RJ 45 Ethernet Connector Pin Circuit Signal Name 1 2 3 4 5 6 7 8 1 2 3 6 TD Data Transmit Positive TD...

Page 354: ...ine 4 5 Receive Pair from line 1 2 Voice Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions E M Interface Pin Descr Function 1 M Input 2 E Output 3 T1 4 Wire Output 4 R 4 Wire Input 2 Wire Input 5 T 4 Wire Input 2 Wire Input 6 R1 4 Wire Output 7 SG Signal Ground Output 8 SB Signal Battery Output ...

Page 355: ...MultiVOIP User Guide Cable Pinouts 355 Pin Functions FXS FXO Interface FXS Pin Description FXO Pin Description 2 N C 2 N C 3 Ring 3 Tip 4 Tip 4 Ring 5 N C 5 N C ...

Page 356: ...s used to connect the terminal to the DSL Digital Subscriber Loops using this modular cable The table below shows the Pin Number Terminal Pin Signal Name and Network Pin Signal name for the S T interface Pin TE Signal NT Signal Pin 1 Not used Not used 1 2 Not used Not used 2 3 Tx Rx 3 4 Rx Tx 4 5 Rx Tx 5 6 Tx Rx 6 7 Not used Not used 7 8 Not used Not used 8 1 2 3 4 5 6 7 8 TE Terminal Equipment NT...

Page 357: ...device makes an end user s 4 wire terminal equipment compatible with the telco s 2 wire twisted pair ISDN BRI line The NT1 drives an S T bus The S T bus is usually made up of 4 wires but in some cases may be 6 or 8 wires S and T refer to connection points in the ISDN specification When a PBX is present S refers to the connection between the PBX and the terminal Terminal can mean any sort of end us...

Page 358: ...358 Appendix B TCP UDP Port Assignments ...

Page 359: ...ons which carry long term conversations For the purpose of providing services to unknown callers a service contact port is defined This list specifies the port used by the server process as its contact port The contact port is sometimes called the well known port To the extent possible these same port assignments are used with the UDP RFC768 The range for assigned ports managed by the IANA is 0 10...

Page 360: ...360 Appendix C Installation Instructions for MVP428 Upgrade Card ...

Page 361: ...the blank cover plate at the rear of the MVP410 chassis Save the screws screws on blank cover plate 2 Figure C 2 Removing screws from blank cover plate Summary A Attach four standoffs to main circuit card B Mate the 60 pin connectors male connector on main circuit card female on upgrade card C Attach upgrade card to main circuit card 4 screws A Add standoffs here 2 places Replace main card screws ...

Page 362: ...ty damage back panel screws 3 Figure C 3 Removing screws from back panel 4 Slide the main circuit board out of the chassis far enough to unplug the power connector power connector Figure C 4 Accessing power connector 5 Unplug the power connector from the main circuit board 6 Slide the main circuit board completely out of the chassis and place on a non conductive static safe tabletop surface 7 Remo...

Page 363: ...e of board Figure C 5 Screws to be removed and replaced with standoffs phone jack edge of board top view 9 Replace these two screws with standoffs 10 There are two copper plated holes at the LED edge of the circuit card Place a nut beneath each hole lockwasher side should be in contact with board and attach a standoff to each location Standoff locations 2 at LED edge of board top view Standoff nut...

Page 364: ... 60 pin female connector with the main card s 60 pin male connector 60 pin connectors These screws 4 places attach upgrade card to main card Figure C 7 Attaching upgrade card to main circuit card secure 4 Phillips screws mate 60 pin connectors 14 There are four copper plated attachment holes two each at the front and rear edges of the upgrade card Attach the upgrade card to the main card using 4 P...

Page 365: ...MultiVOIP User Guide Index 365 Index ...

Page 366: ... 294 accessing SMTP parameters 133 accessing SNMP parameters 121 accessing Supplementary Services screen 144 accessing System Information screen 165 accessing T1 E1 ISDN Parameters screen 89 accessing Voice FAX Parameters screen 75 Accounting Port RADIUS screen field 160 Add Inbound Phonebook Entry icons E1 216 T1 173 Add Outbound Phonebook Entry icon E1 216 T1 173 Add Prefix inbound field E1 228 ...

Page 367: ...l Type 178 Q 931 Port Number 179 Remove Prefix 178 SIP Port Number 180 SIP URL 180 Total Digits 178 Transport Protocol SIP 180 Use Gatekeeper 179 181 Use Proxy SIP 180 Add Edit Outbound Phonebook screen E1 219 T1 176 Add Edit Outbound Phonebook SPP Fields E1 224 T1 181 add on module 4 to 8 channel installation 361 Address SNMP field 123 Advanced button Outbound Phonebook E1 224 T1 181 Advanced Fea...

Page 368: ... field 103 Available Tones FXS answer supervision T1 field 95 bandwidth coder 81 battery caution 31 baud rate default MultiVOIP software connection 164 baud rate fax 79 baud rate setting 164 Behind Proxy NAT device 120 Bipolar Violation E1 stats field 286 Bipolar Violation T1 stats field 283 Blue Alarm E1 stats field 284 Blue Alarm T1 stats field 281 Boot LED on MVP 2410 3010 37 Boot Version Syste...

Page 369: ...53 Call On Hold Call Progress Details statistics field 262 Call on Hold call progress field 262 Call Progress Statistics 256 Call Progress Details statistics field definitions 258 259 260 261 262 263 Call Progress Details statistics screen field Call On Hold 262 Call Waiting 262 Caller ID 262 Call Progress Details statistics screen fields Channel 258 Duration 258 Mode 258 Voice Coder 258 IP Call T...

Page 370: ...aller ID T1 97 Calling Party Supplementary Services 150 Calling Party Number Type E1 104 T1 96 Canadian Class A requirements 349 Canadian Limitations Notice regulatory 350 CAS Protocol field E1 101 T1 93 CAS Protocol downloading 308 CAS vs CCS T1 93 101 CCS vs CAS T1 93 101 CD MultiVOIP 27 Channel call progress field 258 channel capacity 8 E1 17 T1 9 Channel Number inbound field E1 229 T1 186 Chan...

Page 371: ...Info 167 configuration local 53 configuration phonebook E1 215 T1 172 configuration saving 168 user 313 configuration user default 169 Configuring MultiVOIP phonebooks general E1 209 T1 171 conflicts COM port 44 Connection Problems Solving 63 Consecutive Packets Lost field 88 Console Message Settings Filters for 143 console messages enabling 141 console parameters tracked 143 contacting technical ...

Page 372: ...n caller 138 Disconnect Reason 138 DTMF Capability 137 Duration 136 From Gateway Number 138 From IP Address 138 Outbound Digits Received 137 Outbound digits sent 138 Packets Lost 137 Packets Received 136 Packets Sent 136 Prefix Matched 137 Select All 136 Server Details See Start Date Time 136 To Gateway Number 138 To IP Address 138 Custom Tone Pair Settings definitions 131 132 Custom Tone Pair Set...

Page 373: ...ption description MultiVOIP program menu 298 Download Factory Defaults program menu option command 310 Download Factory Defaults option description MultiVOIP program menu 298 Download Firmware program menu option command 304 305 Download Firmware option description MultiVOIP program menu 298 Download User Defaults program menu option command 313 Download User Defaults option description MultiVOIP ...

Page 374: ...me Alignment 284 Loss of MultiFrame Alignment 285 Receive Slip 286 Receive Timeslot 16 Alarm Indication Signal 285 Receive Timeslot 16 Loss of MultiFrame Alignment 286 Receive Timeslot 16 Loss of Signal 285 Red Alarm 284 Status Freeze Signalling Active 285 Transmit Data Overflow 285 Transmit Data Underrun 286 Transmit Line Open 286 Transmit Line Short 285 Transmit Slip 286 Transmit Slip Negative 2...

Page 375: ...se TDM Routing for Intra Gateway Calls 73 VLAN ID 68 VoIP Media Priority 68 Voip Media PHB 70 Ethernet IP Parameters screen accessing 65 European Community Directives 348 Excessive Zeroes E1 stats field 286 Excessive Zeroes T1 stats field 281 expansion card 4 to 8 channel installation 361 factory default software settings 310 factory defaults downloading 310 factory repair for customers U S Canada...

Page 376: ...ining 326 FTP client programs graphic vs textual orientation 333 FTP file transfers using FTP client program 326 using web browser 326 FTP Server Enable Ethernet IP Parameters field 72 FTP Server function as added feature 324 enabling 326 FTP Server contacting 328 FTP Server invoking download transfer using FTP client program 332 using web browser 330 FTP Server logging in 329 FTP Server logging o...

Page 377: ...ield 291 grounding in rack installations 34 GUI log reporting type button 142 H 245 Tunneling field 112 H 323 compatibility E1 models 18 compatibility T1 models 10 H 323 Annex E field 113 H 323 Call Signaling Parameter definitions 109 111 112 113 H 323 Call Signaling screen fields Allow Incoming Calls Through Gatekeeper Only 109 Alternate GK 1 and 2 110 Annex E H 323 UDP multiplexing 113 Gatekeepe...

Page 378: ...isites 56 expansion card 4 to 8 channel 361 in a nutshell 27 in rack 33 log reports by email 57 software detailed 39 T1 prerequisites 55 upgrade card 4 to 8 channel 361 voip email account 57 installation prerequisites 53 installation mechanical E1 models 17 T1 models 9 installing Java vis a vis web GUI 337 integrated phone data networks 210 Intercept Tone Regional Params and Offhook Alert Voice Fa...

Page 379: ...th errors RTP Packets 275 Received with errors TCP Packets 274 Received with errors Total Packets 274 Received with errors UDP Packets 274 Transmitted RTCP Packets 275 Transmitted RTP Packets 275 Transmitted TCP Packets 274 Transmitted Total Packets 273 Transmitted UDP Packets 274 IP Statistics function 271 ISDN Parameters E1 103 104 T1 95 96 ISDN parameters setting 107 ISDN PRI types supported 10...

Page 380: ...4 T1 16 loading of weight in rack 34 local configuration 53 local configuration procedure detailed analog 60 summary 59 local voip configuration 50 local Windows GUI vs web GUI comparison 335 local rate access E1 to remote PSTN 17 local rate calls to remote voip sites E1 211 Log statistics logs field 266 log report email customizing 136 138 log report email triggering 135 log reporting method sett...

Page 381: ... MultiFrame Alignment E1 stats field 285 Loss of MultiFrame Alignment T1 stats field 282 lost packets consecutive 88 lost password 316 320 Mac Address System Info 167 254 mail criteria SMTP records 135 Mail Server IP Address SMTP field 135 Mail Type SMTP logs field 135 mains frequency E1 models 26 management E1 models local 19 remote SNMP 19 remote web browser GUI 19 management of voips remote 121...

Page 382: ...Alive Timers 157 Name IP Server 157 Port 157 Port Server 157 national rate calls to foreign voip sites E1 213 Netcoder coders RTP packetization voice fax 295 network access 123 Network Disconnection field 88 network terminal settings voip and PBX E1 ISDN 103 T1 ISDN 95 No of Entries field Registered Gateway Details 289 No of Pings Received Link Management field 279 No of Pings Sent Link Management...

Page 383: ...ts Sent 138 Output Gain field 78 output level fax tones 80 Packet Prioritization 802 1p Ethernet IP parameters 67 packet priority and DiffServ 71 packetization RTP ranges increments 295 packetization rates coder options and 294 Packets Lost call progress field 259 Packets Lost RADIUS Attributes field 162 Packets Lost SMTP logs field 137 Packets lost statistics logs field 268 Packets Received call ...

Page 384: ...phonebooks objectives considerations T1 171 Phonebooks objectives considerations E1 209 Ping Size in Bytes Link Management field 278 Pings per Test Link Management field 278 pinout BRI connector 356 command cable 353 ethernet cable 353 T1 E1 connector 354 Voice FAX connector 354 Polling Interval SPP Call Signaling field 119 pop ups allowing with Web GUI 74 pop ups and Web GUI 334 Port H 323 Gateke...

Page 385: ...meters customizing 163 RADIUS Accounting parameters customizing 161 RADIUS accounting support EI models 19 TI models 11 RADIUS screen field Enable Accounting 160 Retransmission Interval 160 RADIUS screen fields Accounting Port 160 Server Address 160 RAS Port H 323 Call Signaling field 110 RAS TTL Value Gatekeeper RAS field 111 Receive Slip E1 Stats field 286 Receive Slip T1 Stats field 283 Receive...

Page 386: ...all Signalining fields 119 Registrar Port field 119 Registration Option Parameters Inbound Phone Book E1 230 T1 188 remote configuration modem MVP 2410 37 MVP3010 37 Remote Configuration Command Modem setup for 59 125 remote control configuration web GUI and 337 Remote Device is legacy voip Outbound Phonebook T1 181 Remote Device is legacy MultiVOIP checkbox 224 remote phonebook configuration 324 ...

Page 387: ...t Baud Rate 164 Set ISDN Parameters 107 Set Log Reporting Method 140 Set Password program menu option command 316 Set Password web browser GUI command 320 Set Password option description MultiVOIP program menu 298 Set Regional Parameters 124 Set SMTP Parameters 133 Set SNMP Parameters 121 Set Supplementary Services Parameters 144 Set T1 E1 ISDN Parameters 89 Set Voice FAX Parameters 75 setting Eth...

Page 388: ...ress 135 Requires Authentication 134 Subject 135 SMTP parameters accessing 133 SMTP parameters setting 133 SMTP port standard 135 SMTP prerequisites 57 SMTP enabling 133 SNMP log reporting type button 142 SNMP agent program 51 SNMP agent enabling 121 SNMP Parameter fields Address 123 Community Name 2 123 Community Name 1 123 Enable SNMP Agent 123 Permissions 1 123 Permissions 2 123 Port Number 123...

Page 389: ...6 Status field Registered Gateway Details 289 Status Freeze Signalling Active E1 stats field 285 Status Freeze Signalling Active T1 stats field 281 STUN clients and servers 155 STUN support E1 models 19 T1 models 11 Subject email logs field 135 Supplementary Telephony Services E1 23 T1 15 Supplementary Services Alerting Party 151 152 153 Call Hold 145 Call Hold Enable 148 Call Name Identification ...

Page 390: ...pplementary Services incompatible with SIP 144 E1 18 T1 10 support technical 346 switch types phone and ISDN PRI 107 SysLog client E1 22 T1 14 SysLog client programs availability 340 features presentation types 342 SysLog functionality E1 22 T1 14 SysLog server E1 22 T1 14 SysLog Server Enable field 142 SysLog Server function as added feature 340 capabilities of 342 enabling 341 location of 340 Sy...

Page 391: ...SDN parameters setting 89 table top voip models 31 TCP UDP compared E1 223 IP Statistics context 273 T1 180 TDM Routing Option Ethernet IP Parameters field 73 technical configuration prerequisites to 53 summary 50 technical configuration procedure detailed 60 summary 59 technical support 346 telco authorities and ISDN 107 telecom safety warnings 31 telephony signaling cadences 124 telephony signal...

Page 392: ...ring log report email 135 Troubleshooting Resolutions for MultiVOIPs 7 TTL Value SIP Call Signaling field 116 Turn Off Logs field 142 Type call statistics logs field 266 Type H 323 Gatekeepers Statistics Servers field 291 Type of tone Regional Parameters field 127 Type SIP Proxies Statistics Servers field 292 Type SPP Registrars Statistics Servers field 293 Type of Service IP header field DiffServ...

Page 393: ...FAX Parameter definitions 87 88 Voice FAX Parameter Definitions 78 79 80 81 82 86 Voice FAX Parameter fields AutoCall Offhook Alert 83 84 AutoCall Offhook Alert fields 83 84 Generate Local Dial Tone 84 Offhook Alert Timer 85 Out of Band Mode DTMF 78 Phone Number Auto Call Offhook Alert 85 Voice FAX Parameter fields Copy Channel 78 Default 78 DTMF Gain 78 DTMF Gain High Tones 78 DTMF Gain Low Tones...

Page 394: ...ings safety 31 warranty 344 web browser GUI and logs 141 web browser GUI enabling 74 web browser interface browser version requirement 334 338 general 334 Java requirement 334 prerequisite local assigning of IP address 335 video useability 334 web GUI Java and 337 remote control configuration and 337 Web GUI and pop ups 334 web GUI vs local Windows GUI comparison 335 web GUI logging and 336 Web GU...

Page 395: ...395 S000384A ...

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