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Quick Start Guide

PN 82088350

Revision A

MultiVOIP 800 (Model MVP800)

This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.

Copyright © 2001, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.

Record of Revisions

Revision

Description

A

Manual released. Covers MVP800 Proprietary Mode

(6/20/01)

only software version 2.01.

Patents

This Product is covered by one or more of the following U.S.
Patent Numbers: 6151333, 5757801, 5682386. Other Patents
Pending.

TRADEMARKS

Trademarks of Multi-Tech Systems, Inc.: MultiVOIP, Multi-Tech and the
Multi-Tech logo.

Windows is a registered trademark of Microsoft Corporation in the United
States and other countries.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763) 785-3500 or (800) 328-9717

Fax 763-785-9874

Tech Support (800) 972-2439

Internet Address: http://www.multitech.com

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Summary of Contents for MultiVOIP 800 MVP800

Page 1: ...Standalone Voice IP Gateway Model MVP800 Proprietary Mode Quick Start Guide ...

Page 2: ...ime to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual released Covers MVP800 Proprietary Mode 6 20 01 only software version 2 01 Patents This Product is covered by one or more of the following U S Patent Numbers 6151333 5757801 5682386 Other Patents Pending T...

Page 3: ... MultiVOIPs 6 Deploy the VOIP Network 6 Unpacking Your MultiVOIP 7 Safety Warnings 8 Cabling Your MultiVOIP 8 E M Jumper Block Positioning Procedure 10 Configuring Your Host MultiVOIP 12 Configuring Your Client MultiVOIPs 27 Deploying the VOIP Network 37 Limited Warranty 40 Technical Support 40 Contacting Technical Support 41 FCC Declaration 41 ...

Page 4: ...Once configured the MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications The MVP800 is designed with eight voice fax channels 10M bps Ethernet LAN interface and command port System management is provided through the command port using bundled Windows software which provides easy to use configuration menus and online Help Figure 1 MultiVOIP Relate...

Page 5: ...From the Multi Tech homepage click Support Manuals MultiVOIP and choose the appropriate User Guide to download the pdf file Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units connecting the cables and configuring the units using the included management software MultiVOIP Configuration The recommended installation process includes three phases...

Page 6: ...OIP is entered Once all client units are configured the process moves on to Phase 3 Deploy the VOIP Network The final phase of installation is deployment of the network Through the first two phases the VOIP administrator controls configuration so when the Client MultiVOIPs are sent to their remote sites the remote site administrators need only to connect the units to their LAN and telephone equipm...

Page 7: ...m battery on the voice fax channel board provides backup power for the time keeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be incorrect If the battery fails the board must be sent back to Multi Tech Sytems for battery replacement The E M FXS and Ethernet ports are not designed to be connected to a Public Telecomm...

Page 8: ...CE FAX CHANNEL 8 VOICE FAX CHANNEL 4 VOICE FAX CHANNEL 7 VOICE FAX CHANNEL 3 VOICE FAX CHANNEL 6 VOICE FAX CHANNEL 2 VOICE FAX CHANNEL 5 VOICE FAX CHANNEL 1 CHANNEL 10 CHANNEL 9 CHANNEL 8 CHANNEL 7 CHANNEL 6 CHANNEL 5 CHANNEL 4 CHANNEL 3 CHANNEL 2 RS232 V 35 CHANNEL 1 RS232 V 35 10BASET ETHERNET COMMAND PORT EXT COMPOSITE LINK RS232 V 35 POWER I O GND T1 DSU MONITOR XMT RCV INTERNAL COMPOSITE LINK...

Page 9: ...phone switch to your MultiVOIP connect one end of an RJ45 phone cord to the Voice Fax Channel 1 E M connector on the back of the MultiVOIP and the other end to the trunk Refer to the User Guide for E M pin assignments If you are connecting to an E M trunk ensure that the E M trunk jumper is in the correct position for the E M type trunk The default E M jumper position is E M type 2 To change the E...

Page 10: ...n screws and remove the four Phillips screws on the back and the four Phillips screws on the bottom 3 Slide the top cover back off the chassis to expose the rear panel 4 To change a jumper position lift the jumper plug up off the jumper block and move to the new position ensuring that the center jumper is centered on the E M type number 4 2 Default 1 3 5 5 Change the jumper position for each voice...

Page 11: ... 3 4 5 6 7 8 PIN NO Male Male MVP 400 800 Connection Magix 400 E M 4 Wire Tire Card M MOUTH CONTROL E EAR CONTROL T1 TIP 1 RECEIVE R RING TRANSMIT T TIP TRANSMIT R1 RING 1 RECEIVE CHASSIS GROUND SCREW UNUSED M I N P U T E O U T P U T T 1 4 W I R E O U T P U T R 4 W I R E I N P U T 2 W I R E T 4 W I R E I N P U T 2 W I R E R 1 4 W I R E O U T P U T S G S I G N A L G N D O U T P U T S B S I G N A L ...

Page 12: ...h1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Q 931 Signaling Ch5 908 Q 931 Signaling Ch6 910 Q 931 Signaling Ch7 912 Q 931 Signaling Ch8 914 Status 5000 Ch1 RTP 5004 Ch1 RTCP 5005 Ch2 RTP 5006 Ch2 RTCP 5007 Ch3 RTP 5008 Ch3 RTCP 5009 Ch4 RTP 5010 Ch4 RTCP 5011 Ch5 RTP 5012 Ch5 RTCP 5013 Ch6 RTP 5014 Ch6 RTCP 5015 Ch7 RTP 5016 Ch7 RTCP 5017 Ch8 RTP 50018 Ch8 RTCP 5...

Page 13: ...window does not display automatically click My Computer then right click the CD ROM drive icon click Open and then click the Autorun icon 3 When the Multi Tech Installation CD dialog box displays click the Install Software icon 4 The Welcome dialog box displays ...

Page 14: ...f your MultiVOIP software or you can choose to select the default destination by clicking Next If you click Browse you can choose from several folders It is recommended to choose the default destination 6 The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP Select the COM port of your PC from the Select Port window ...

Page 15: ...nish to continue 8 The following message displays Click Yes to continue 9 The IP Protocol Default Setup dialog box displays The default Frame Type is TYPE_II If this does not match your IP network change the Frame Type by clicking the drop down box The Frame Type choices are TYPE_II and SNAP ...

Page 16: ...The Channel Setup dialog boxes define the channel interface voice coder fax parameters and regional telephone parameters for each channel Configure each channel for the type of interface you are connecting to Channel 1 displays by default in the Select Channel list To change the channel number select the channel number you want to configure from the Select Channel list 12 The Interface group defau...

Page 17: ...o determine if the signaling is Dial Tone or Wink and if the connection is 2 wire or 4 wire If Wink signaling is used then the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setting If the Pass Through check box is selected a continuously open E M voice path is esta...

Page 18: ...e a specific type of FXO Disconnect current loss tone detection or silence detection Check with your in house phone personnel to verify the preferred type of disconnect to use For tone detection you can select from the lists either one or two tones that will cause the line to disconnect The person hanging up a call must then hit the key or keys that will produce those tones For silence detection s...

Page 19: ...elect Channel list then select the new voice coder entry from the Voice Coder list If you changed the voice coder ensure that the same voice coder is used on the voice fax channel you are calling Otherwise you will always get a busy signal 15 If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower freque...

Page 20: ...en voice fax channel you can disable faxes in the Fax group Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel 17 The Billing Security tab displays the parameters for automatic disconnection billing options and dialing options 18 You can set up billing options for...

Page 21: ...other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 21 Otherwise proceed to step 22 to begin building your phone directory database 21 To change the Tone Pairs on the Regional tab select your specific country or region from the Country Region list The Tone Pairs group parameters change per your choice Click OK when fi...

Page 22: ...available for communication on an IP network This database is downloaded to each Client MultiVOIP as it comes online Click Add to begin building your phone directory database 24 The Add Edit Phone Entry dialog displays In the Station Information group enter the unique phone number of the local device connected to Channel 1 in the Phone Number box for example phone number 101 ...

Page 23: ...call will not hunt to another MultiVOIP Note The Host MultiVOIP must have a static IP address that the remote MultiVOIP can reference to obtain a downloaded copy of the host phone directory database 27 In the MultiVOIP Identification group enter the IP address of the Host MultiVOIP in the IP Address box For example 204 22 122 118 Then obtain the 12 digit Node ID 0008005xxxxx from the ID plate on t...

Page 24: ...atabase dialog box which now includes phone number 101 with its IP address channel number and description 29 Click Add and the Add Edit Phone Entry dialog box displays again 30 Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box For example 201 ...

Page 25: ...abling Static IP Address and leave the IP Address box blank The Host MultiVOIP will learn the IP address when it is contacted by the remote MultiVOIP 32 Enter the IP address of the remote MultiVOIP in the IP Address box in the MultiVOIP Identification group e g IP address 202 56 39 100 33 Click OK and you are returned to the Phone Directory Database dialog box which now includes the second number ...

Page 26: ... remote MultiVOIP phone number for Channel 1 34 When you have finished click OK to download the setup configuration to the MultiVOIP 35 The Checking dialog box displays Click OK to proceed 36 After the setup is written to the MultiVOIP the unit is rebooted 37 Verify that the BTG LED on the MultiVOIP is off after the download is complete This may take several minutes as the MultiVOIP reboots ...

Page 27: ...g procedure in the MultiVOIP 200 series Quick Start Then configure the unit as a client per the Installing Your MultiVOIP Software section in the MultiVOIP 200 series Quick Start If you are installing a MultiVOIP behind a firewall add the following UDP ports to your firewall Q 931 Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Q 931 Signaling Ch5 908 Q 93...

Page 28: ...on icon in the MultiVOIP Program Group The main menu displays Windows 95 98 NT 2000 users from your desktop click Start Programs I MultiVOIP 800 v 301E I Download Factory Defaults The following dialog box displays Click OK 3 The IP Protocol Default Setup dialog box displays The default Frame Type is TYPE_II If this does not match your IP network select the Frame Type from the Frame Type list The F...

Page 29: ...in menu click Voice Channels and the Channel Setup dialog box displays The Channel Setup dialog box defines the channel interface voice coder fax parameters and regional telephone parameters for each channel Configure each channel for the type of interface you are connecting to To change the channel number select the channel you want to configure from the Select Channel list 6 The Interface group ...

Page 30: ...ction is 2 wire or 4 wire If Wink signaling is used then the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setting If the Pass Through check box is selected a continuously open E M voice path is established between two channels to pass voice packets Available if th...

Page 31: ...el to verify the preferred type of disconnect to use For tone detection you can select from the lists either one or two tones that will cause the line to disconnect The person hanging up a call must then hit the key or keys that will produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect The default value of 15 ...

Page 32: ...ice coder ensure that the same voice coder is used on the voice fax channel you are calling Otherwise you will always get a busy signal 9 If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower frequency groups of the DTMF tone pair Make your selections from the lists in the DTMF Gain group In the Durati...

Page 33: ...n the Fax group Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel 11 The Billing Security tab displays the parameters for automatic disconnection billing options and dialing options 12 You can set up billing options for inbound and outbound calls by selecting the...

Page 34: ...duration to the number of seconds entered in the Disconnect After box The default value of 180 seconds can be changed to any other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 15 Otherwise proceed to step 16 to begin building your phone directory database 15 To change the Tone Pairs on the Regional tab select your sp...

Page 35: ...ultiVOIP 800 v 301E MultiVOIP Configuration At the main menu click Phone Book to display the Phone Directory Database dialog box In the Database Type group click the Client option The Host IP Address box becomes active 17 Enter the IP address of the host MultiVOIP in the Host IP Address box ...

Page 36: ...figuration check box then click OK After the setup is written to the MultiVOIP the unit reboots 21 Check that the BTG LED on the MultiVOIP is off after the download is complete This may take several minutes as the MultiVOIP reboots 22 You are returned to the main menu Your MultiVOIP is operational at this time Repeat this prodedure for each of the client units When all clients have been configured...

Page 37: ... a MultiVOIP 200 Series Therefore the deployment procedure for the remote site administrator may be more general so you may need to refer to the Cable Connection Figure in the appropriate Quick Start Perform the following procedure to deploy your VOIP Network VOIP Administrator 1 Establish your VOIP Dialing Directory based on your Phone Directory Database for the numbers to connect the MultiVOIP s...

Page 38: ...ultiVOIP 6 If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device If you are connecting a PBX extension to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax C...

Page 39: ...quipment to each Voice Fax Channel on your MultiVOIP 8 Turn on power to the MultiVOIP by placing the ON OFF switch on the back panel to the ON position Wait for the BOOT LED on the MultiVOIP to go off before proceeding This may take a couple of minutes At this time your VOIP network should be fully operational Dial one of the sites in your network using the dialing directory supplied by your Netwo...

Page 40: ...r or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS ...

Page 41: ...ss A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operat...

Page 42: ...MultiVOIP Quick Start Guide 42 ...

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