Cisco DPC3825 User Manual Download

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Cisco Model DPC3825 and EPC3825
8x4 DOCSIS 3.0 Wireless
Residential Gateway User Guide

In This Document

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IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2

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Introduction ............................................................................................................... 12

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What's In the Carton? ............................................................................................... 14

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Front Panel Description ........................................................................................... 15

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Back Panel Description ............................................................................................ 16

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What Are the System Requirements for Internet Service? .................................. 18

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How Do I Subscribe to High-Speed Internet Service? ......................................... 19

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Where Is the Best Location for My DOCSIS Residential Gateway? .................. 20

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How Do I Mount the Modem on a Wall? (Optional) ........................................... 21

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How Do I Connect My Gateway for Internet Service? ........................................ 24

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How Do I Configure My DOCSIS Residential Gateway? ................................... 26

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Configure Wireless Settings .................................................................................... 35

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Configure Security .................................................................................................... 51

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Control Access to the Gateway ............................................................................... 60

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Configure Applications and Gaming ..................................................................... 69

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Manage the Gateway ................................................................................................ 75

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Monitor Gateway Status .......................................................................................... 84

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Frequently Asked Questions ................................................................................... 91

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Tips for Improved Performance ............................................................................. 95

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Front Panel LED Status Indicator Functions ......................................................... 96

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Notices ...................................................................................................................... 100

Summary of Contents for DPC3825

Page 1: ...ernet Service 19 Where Is the Best Location for My DOCSIS Residential Gateway 20 How Do I Mount the Modem on a Wall Optional 21 How Do I Connect My Gateway for Internet Service 24 How Do I Configure My DOCSIS Residential Gateway 26 Configure Wireless Settings 35 Configure Security 51 Control Access to the Gateway 60 Configure Applications and Gaming 69 Manage the Gateway 75 Monitor Gateway Status ...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been d...

Page 5: ...tall this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this produc...

Page 6: ...epairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables 20090915_Modem No Battery_Safety ...

Page 7: ...ce provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone n...

Page 8: ...nder is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 limits The evaluation was based on evaluation per RSS 102 Rev 2 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance EU This system has been evaluated for RF exposure for humans in reference to the I...

Page 9: ...TE Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 10: ... when used in other parts of the 2 4 GHz band Check http www arcep fr for more details Pour la bande 2 4 GHz la puissance est limitée à 10 mW en p i r e pour les équipements utilisés en extérieur dans la bande 2454 2483 5 MHz Il n y a pas de restrictions pour des utilisations dans d autres parties de la bande 2 4 GHz Consultez http www arcep fr pour de plus amples détails Italy This product meets ...

Page 11: ... izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas Vairāk informācijas http www esd lv Note The regulatory limits for maximum output power are specified in EIRP The EIRP level of a device can be calculated by adding the gain of the antenna used specified in dBi to the output power available at the connector specified in dBm Antennas Use only the antenna supplied with...

Page 12: ...or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPC3825 and EPC3825 residential gateway offers the following outstanding benefits and features Compliant with DOCSIS 3 0 2 0 and 1 x standards along with PacketCable an...

Page 13: ...orresponding cables simplify installation and setup DOCSIS 5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider ...

Page 14: ...l mount style power adapter models requiring external power supply OR One desktop style power adapter models requiring external power supply One Ethernet cable CAT5 RJ 45 One CD ROM If any of these items are missing or damaged please contact your service provider for assistance Note You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a V...

Page 15: ...o the cable network 4 ONLINE ON the wireless residential gateway is registered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 USB ON a device is connected to the USB port BLINKING indicates that data is being transferred over the USB connection 7 WIRELESS LINK...

Page 16: ...dential gateway 2 ON OFF SWITCH European models only Allows you to power of the residential gateway without removing the power cord 3 MAC ADDRESS LABEL Displays the MAC address of the residential gateway 4 USB Connects to selected client devices 5 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC or your home network 6 CABLE F connector connects to an active cable signal f...

Page 17: ... the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to do so by your cable service provider Doing so may cause you to lose any cable modem settings you have selected ...

Page 18: ...ou will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 2000 operating system or later with TCP IP p...

Page 19: ...give your service provider the following information The serial number of the modem The Media Access Control MAC address of the modem CM MAC Other MAC address numbers as needed These numbers appear on a bar code label located on the residential gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters p...

Page 20: ...ay Consider these recommendations Choose a location close to your computer if you will also use the residential gateway for high speed Internet service Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet Choose a location that is relatively protected from accidental disturbance or harm such as a closet basement or other protect...

Page 21: ...le to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Tw...

Page 22: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 23: ...unting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end of both mounti...

Page 24: ...of the various networking options that are available to you Connecting the Residential Gateway for High Speed Data Service The following installation procedure ensures proper setup and configuration for the residential gateway 1 Choose an appropriate and safe location to install the residential gateway close to a power source an active cable connection your PC if using high speed Internet WARNING ...

Page 25: ...ating with a wireless access point More information about the factory default configuration of your wireless gateway can be found later in this user guide in Configure Wireless Settings on page 35 5 Locate the AC power cord provided with your residential gateway Insert one end of the power cord into the AC connector on the back of the residential gateway Then plug the AC power cord into an AC outl...

Page 26: ...anized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide The pages shown in this guide also represent the default values for the device Note If you are not familiar with the network configuration procedures detailed in this section contact your service...

Page 27: ... leave the User Name and Password field blank and click Log In The gateway opens with an Administration Management page in the forefront You can use the Administration Management page to set your User Name and Password Important We highly recommend that you set up a new password to safeguard against the possibility of Internet attacks that look for devices operating with well known or factory defa...

Page 28: ...s the gateway This serves as a reminder to set up your personalized password Once you have personalized your Password subsequent logins will take you directly to the Setup Quick Setup page 5 After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Setup Quick Setup The Setup Quick Setup page is the first page to open after you have logged on to your gate...

Page 29: ...ou make your selections click Save Settings to apply your changes or click Cancel Changes to cancel Section Field Description Change Password User Name Displays the user name for the operator currently logged in Change Password to Allows you to change your password Re Enter New Password Allows you to re enter the new password You must enter the same password as the one entered in the field Change ...

Page 30: ...eless security mode to help protect your network If you select Disable then your wireless network is not secure and any wireless device within range may connect to it See Wireless Security on page 39 for detailed descriptions of wireless security modes Note The factory default Wireless Security Mode is WPA or WPA2 Personal Encryption Allows you to select a level of encryption based on the wireless...

Page 31: ...es we recommend that you do not change these settings If you change these values incorrectly you can lose Internet access Select the Lan Setup tab to open the Setup Lan Setup page Configuring Your Network Settings Use the descriptions and instructions in the following table to configure the network settings for your residential gateway After you make your selections click Save Settings to apply yo...

Page 32: ... assigned DHCP IP Addresses in the Lan Setup page The Pre assigned DHCP IP Addresses page opens This page allows you to assign a specific IP address to a PC or other device when they request an IP address using DHCP Only addresses within the range of the gateway s DHCP address pool can be reserved with this feature Notes The Add Static IP button adds the Static IP address to the list of pre assign...

Page 33: ...a PC or other client devices to discover the public IP address associated with a URL or the name based address of a website You can manually specify which DNS servers are to be used by devices in your network by entered the IP addresses of those servers in these fields Otherwise the gateway will forward the DNCS server information from your service provider automatically The default is to leave th...

Page 34: ...ll not work without a valid account To set up a DDNS account open your browser and enter www DynDNS org in the address bar Follow the instructions on the website to set up an account To enable DDNS follow these steps 1 On the DDNS page select www DynDNS org as your DDNS server 2 Configure the following fields User Name Password Host Name 3 Click Save Settings The device will now advise the DDNS se...

Page 35: ...ss Basic Settings page The Wireless Basic Settings page allows you to choose your wireless network mode and other basic features Wireless Network Enable or Disable Wireless Configuration Manual or Wi Fi Protected Setup Network Mode Radio Band Channel Width Standard Channel Wireless Network Name SSID Wi Fi Protected Setup WPS When you select Wi Fi Protected Setup as your wireless configuration many...

Page 36: ...uration The Wi Fi Protected Setup feature automatically configures an encryption secured wireless network To use Wi Fi Protected Setup you must have at least one other device that supports Wi Fi Protected Setup in your network After you have configured your Wi Fi Protected Setup devices you can manually configure other devices WPS Push Button Setup Option 1 Press the Wi Fi Protected Setup button o...

Page 37: ...way PIN Option 3 Note the gateway s Wi Fi Protected Setup PIN number that is displayed on the Wi Fi Protect Setup page Click the Register button in Option 3 then using any Wi Fi Protected Setup client utility or Microsoft Vista enter the gateway s Wi Fi Protected Setup PIN number into the client device to complete registration Wireless Configuration Manual Page Example Wireless Basic Settings Page...

Page 38: ... G Mixed B G N Mixed factory default Important When TKIP authentication only is selected B G N Mixed network mode is not available Radio Band Select Enabled 2 4GHz factory default or Enabled 5GHz Note The 5GHz radio band may not be supported on some models Channel Width Choose Standard 20 MHz Channel or Wide 40 MHz Channel Standard Channel Select one of the channels from the drop down list to corr...

Page 39: ...D Broadcast SSID When this box is checked factory default the gateway transmits or advertises its presence to other wireless devices Client devices can automatically detect the access point when this beacon is enabled Uncheck this box if you want to hide your network from wireless clients If you hide your network you will need to configure each of your wireless client devices manually Important Th...

Page 40: ...se a wireless passphrase that is easy for you to remember and hard for anyone else to guess The first time you connect a new wireless device to this network you may need to enter this passphrase into the appropriate setup section in the connected device To improve your network security do not give out this passphrase to unauthorized uses Please enter a phrase of letters and or numbers from 4 to 24...

Page 41: ...ser authentication and stronger encryption keys than WEP WPA2 Personal aka WPA2 PSK or WPA2 Pre Shared Key provides the most secure standards based wireless networking WPA2 Personal incorporates AES Advanced Encryption Standard for data transmission Note Not all wireless adapters support WPA2 WPA is supported across a wider range of devices Whether you use WPA or WPA2 make sure to use a strong pas...

Page 42: ... from one of the following three WPA or WPA2 Enterprise modes WPA Enterprise WPA2 Enterprise WPA or WPA2 Enterprise Field Descriptions Encryption The default is TKIP AES RADIUS Server Enter the RADIUS server s IP address RADIUS Port Enter the port number used by the RADIUS server The default is 1812 Shared Key Enter the key used by the device and RADIUS server Key Renewal Enter a Key Renewal perio...

Page 43: ...work from access by unauthorized users Select the MAC Filter tab to open the Wireless MAC Filter page Wireless MAC Filter Page Description Use the descriptions and instructions in the following table to configure the MAC address filtering for the wireless network for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Sectio...

Page 44: ...rnet access MAC Address Filter List MAC Address Filter List The MAC Address Filter List displays users whose wireless access you want to control Click Wireless Client List to display a list of network users by MAC address From the To Sort by drop down menu you can sort the table by IP Address MAC Address Status Interface or Client Name To view the most up to date information click the Refresh butt...

Page 45: ...d Settings Page Description Use the descriptions and instructions in the following table to configure the advanced wireless settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel ...

Page 46: ...or 27 Mbps 2 19 5 or 40 5 Mbps 3 26 or 54 Mbps 4 39 or 81 Mbps 5 52 or 108 Mbps 6 58 5 or 121 5 Mbps 7 65 or 135 Mbps 8 13 or 27 Mbps 9 26 or 54 Mbps 10 39 or 81 Mbps 11 52 or 108 Mbps 12 78 or 162 Mbps 13 104 or 216 Mbps 14 117 or 243 Mbps 15 130 or 270 Mbps CTS Protection Mode CTS Clear To Send Protection Mode boosts the device s ability to catch all wireless transmissions but can severely decre...

Page 47: ...t error rate you may slightly increase the Fragmentation Threshold Setting the Fragmentation Threshold too low may result in poor network performance Only minor reduction of the default value is recommended In most cases it should remain at its default value of 2346 RTS Threshold The RTS Threshold determines at what packet size beyond which the ready to send clear to send RTS CTS mechanism is invo...

Page 48: ...ns in the following table to configure the wireless distribution system settings for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description WDS WDS MAC Address Displays the WDS MAC Address or BSSID of your gateway access point Allow Wireless Signal To Be Repeated by a Repeater Check this box to allow a...

Page 49: ...for high priority traffic Select the QoS tab to open the Wireless QoS page Wireless QoS Page Description Use the descriptions and instructions in the following table to configure each QoS setting After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Quality of Service QoS Wireless WMM Support If WMM Wi Fi Multimedia is suppor...

Page 50: ...ded for data services where transmission is important and packet loss is tolerable to a certain degree If you select Disable an acknowledge packet is returned for every packet received This provides a more reliable transmission but it increases traffic load which decreases performance Select the desired option Enable Disable factory default ...

Page 51: ... Firewall page Use the descriptions and instructions in the following table to configure the firewall for your residential gateway After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Firewall SPI Firewall Protection SPI Firewall Protection blocks Denial of Service DoS attacks A DoS attack does not attempt to steal data or d...

Page 52: ...guage for websites If you select the Filter Java Applets feature you may not have access to Internet sites created using this programming language This feature also helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are re...

Page 53: ...cription VPN Passthrough IPSec Passthrough Enables disables Internet Protocol Security IPsec IPsec is a suite of protocols used to implement secure exchange of packets at the IP layer If you enable IPSec Passthrough applications that use IPsec IP Security can pass through the firewall To disable IPSec Passthrough select Disable Select the desired option Enable factory default Disable PPTP Passthro...

Page 54: ...ernet IP frame allowing the data to pass between networks securely and seamlessly A VPN provides a cost effective and more secure alternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an IPsec VPN creates a secure connection that operates as if you were directly connected to your local private network For example...

Page 55: ... the VPN tunnel Tunnel Name Enter the name for this tunnel Local Secure Group Select the local LAN user s that can use this VPN tunnel This may be a single IP address or sub network Note that the Local Secure Group must match the remote gateway s Remote Secure Group IP Enter the IP address of the local network Mask If the Subnet option is selected enter the mask to determine the IP address on the ...

Page 56: ... IP The IP address in this field must match the public WAN or Internet IP address of the remote gateway at the other end of this tunnel Key Management Key Exchange Method The gateway supports both automatic and manual key management When automatic key management is selected Internet Key Exchange IKE protocols are used to negotiate key material for Security Association SA If manual key management i...

Page 57: ...ange from 300 to 100 000 000 seconds The default lifetime is 3600 seconds Manual Encryption The Encryption method determines the length of the key used to encrypt decrypt ESP packets Notice that both sides must use the same method Encryption Key This field specifies a key used to encrypt and decrypt IP traffic Both character and hexadecimal values are acceptable in this field Note that both sides ...

Page 58: ...button if the gateway is unable to establish a VPN tunnel to the remote gateway and make sure the Advanced Settings match those on the remote gateway Phase 1 Operation Mode Select the method appropriate for the remote VPN endpoint Main Main mode is slower but more secure Aggressive Aggressive mode is faster but less secure Local Identity Select the desired option to match the Remote Identity setti...

Page 59: ... the firewall The log displays the following items Description of the event Number of events that have occurred Last occurrence of an event Target and source addresses You can view the following logs from this page Access log Firewall log VPN log Parental Control log Click Clear to clear the log data ...

Page 60: ...ring settings Select the IP Address Filtering tab to open the Access Restrictions IP Address Filtering page After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Access Restrictions MACAddress Filtering Use the Access Restrictions MAC Address Filtering page to configure MAC address filters These filters permit you to allow or block a range of MAC addr...

Page 61: ...d Default Select Block Listed to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Pass Listed Select Pass Listed to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access Function Keys The following function key...

Page 62: ...ic such as Internet access designated applications websites and inbound traffic during specific days and times The Access Restrictions Basic Rules page allows you to configure parental controls on the residential gateway and to monitor the individuals who are authorized to set parental controls Select the Basic Rules tab to open the Access Restrictions Basic Rules page ...

Page 63: ...Rule Removes the selected rule from the content rule list Keyword List Keyword List Allows you to create a list of keywords Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Add Remove Keyword Allows you to add new keywords to the list or to delete selected keywords from the list Blocked Domain List Blocked Domain List Allows you to create a ...

Page 64: ...he URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Note The Domain blocking feature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For exam...

Page 65: ...ng illustration is an example of the Access Restrictions Time of Day Rules page Note The residential gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do n...

Page 66: ...y Access Restrictions User Setup Use the Access Restrictions User Setup page to set up additional accounts and user profiles for household members Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user s profile Important These additional accounts do not grant administrative access to the gateway Note Once you define and enable user p...

Page 67: ...word each time they use the Internet User names and passwords are case sensitive Note The residential gateway will allow each user access to the Internet subject to the rules selected on this page for that user Re Enter Password Re enter the same password for confirmation of the password in the previous field Trusted User Check this box if the currently selected user is to be designated a trusted ...

Page 68: ...g This page allows you to track by user any attempts made by that user to access Internet sites that are restricted From this page you can also view events captured by the parental control event reporting feature Select the Local Log tab to open the Access Restrictions Local Log page The following illustration is an example of the Access Restrictions Local Log page Section Field Description Local ...

Page 69: ... of TCP UDP ports from accessing the Internet You can also prevent PCs from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs Select the Port Filtering tab to open the Applications Gaming Port Filtering page Applications and Gaming Port Filtering Page Description Use ...

Page 70: ... are actually being used by your PCs or other devices on your LAN This monitoring provides an added level of security beyond what the firewall provides However there are some applications that require the gateway to use specific ports to connect over the Internet Use Port Range Forwarding to forward ports from the public Internet to specific IP addresses in your local network Select the Port Range...

Page 71: ...nge Forwarding Start For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded End For the End port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program requires to be forwarded Protocol Select one...

Page 72: ...t range triggering for the residential gateway Select enable for each After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Port Range Triggering Triggered Range Start Port For the Start port select a port from the recommended 49152 65535 range Keep in mind that ports used are program specific so check which ones the program ...

Page 73: ...exposed to the public Internet or to the Wide Area Network WAN Demilitarized Zone DMZ hosting is commonly referred to as exposed host and allows you to specify a recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC A DMZ is typically used by a company that wants to host its own Internet server DMZ allows one IP address to be placed on the Interne...

Page 74: ...y Select enable for each DMZ Host IP address After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description DMZ DMZ Hosting Select the desired option Enable Disable factory default DMZ Host IP Address DMZ allows one IP address to be unprotected while others remain protected Enter the IP address of the computer you want to expose to th...

Page 75: ... following page displays when DHCP factory default is the Connection Mode The page that displays when Static IP is selected is shown and described later in this section Administration Management Page Description Use the descriptions and instructions in the following table to configure the administration management for the residential gateway when DHCP or Static IP connection mode is selected After...

Page 76: ...ou to determine how the WAN or gateway interface to the Internet obtains its IP address DHCP factory default Allows the gateway to obtain a public IP address automatically Static IP Allows you to specify the WAN IP address and corresponding server information as static or fixed values that will be used whenever the gateway goes online ...

Page 77: ...et transmission The factory default 0 1500 bytes Current User Name Identifies the currently logged in user Change Current User Name to This field allows you to change your user name If you want to change your user name enter your new user name in this field and click Save Settings to apply the change Note The factory default user name is a blank field Change Password to This field allows you to ch...

Page 78: ... 8080 This port must be used when you establish a remote connection UPnP UPnP Universal Plug and Play UPnP allows Windows XP and Vista to automatically configure the Gateway for various Internet applications such as gaming and videoconferencing If you want to use UPnP keep the default Enable Otherwise select Disable IGMP IGMP Proxy Internet Group Multicast Protocol IGMP is used to establish member...

Page 79: ...way After you make your selections click Save Settings to apply your changes or Cancel Changes to cancel Section Field Description Reporting E Mail Alerts If enabled an e mail will be sent immediately if any reportable events are detected To use this feature provide the necessary e mail address information SMTP Mail Server Enter the address domain name or IP address of the Simple Mail Transport Pr...

Page 80: ...ons from the Type drop down menu All Access Log Firewall Log VPN Log 3 After the log data is displayed use one of the following options Click the Page Refresh button to update the log Click the Clear button to clear all the information in the current log Click the Previous Page button to go back to the information previously displayed Click the Next Page button to see the next section of the log i...

Page 81: ...cription Ping Test Ping Test Parameters Ping Target IP The IP address that you want to ping Ping Size The size of the packet you want to use Number of Pings The number of times you wish to ping the target device Ping Interval The time period milliseconds between each ping Ping Timeout The desired time period milliseconds of the timeout If no response is received within this ping period the ping te...

Page 82: ...p Restore page CAUTION Restoring a configuration file will destroy overwrite all of the existing settings Section Field Description Back Up Configuration Use the Back Up Configuration feature to save a copy of the current configuration and store the file on your computer Click Back Up to start the download Restore Configuration Use the Restore Configuration feature to restore a previously saved co...

Page 83: ...ory defaults the gateway will lose all of the settings you have entered Before you reset the gateway to its factory default settings write down all of your custom settings After the defaults have been restored you will have to re enter all of your configuration settings Restore Factory Defaults To restore factory defaults click Restore Factory Defaults to reset all configuration settings to their ...

Page 84: ...open the Status Gateway screen Click Refresh to update the data displayed on screen Use the descriptions in the following table to review the status of your gateway and your Internet connection Section Field Description Gateway Information Firmware Version The version number of the firmware MAC Address CM MAC Address A unique alphanumeric address for the cable modem coaxial interface which is used...

Page 85: ...DNS1 3 The DNS IP addresses currently used by the gateway WINS The WINS IP address currently used by the gateway Status Local Network The Local Network Status page displays information about the status of the local area network Select the Local Network tab to open the Status Local Network page Click Refresh to update the data on the page Use the following table to review the status of your gateway...

Page 86: ...es used by the DHCP server DHCP Client Table Click DHCP Client Table to show which devices are attached to your LAN that have been isued IP addresses by the DHCP server in the gateway On the DHCP Client Table page you will see a list of DHCP clients computers and other network devices with the following information Client Host Names IP Addresses MAC Addresses and the length of time before their as...

Page 87: ...e information click Refresh To exit this page and return to the Local Network page click Close The following illustration shows an example of the ARP RARP Table Status Wireless The Wireless Network Status page displays basic information about the wireless network of the gateway Select the Wireless tab to open the Status Wireless page Click Refresh to update the data on the page ...

Page 88: ...Hz Note Not all products support the 5 GHz radio band Network Name SSID Displays the name or service set identifier SSID of your wireless access point Channel Width Displays the channel bandwidth setting selected on the Basic Wireless Settings page Wide Channel Displays the Wide Channel setting selected on the Basic Wireless Settings page Standard Channel Displays the Standard Channel setting sele...

Page 89: ...OCSIS WAN Page Description Use the descriptions in the following table to review the status of your DOCSIS WAN network Section Field Description About Model Displays the name of the residential gateway Vendor Displays the manufacturer of the residential gateway Hardware Revision Displays the revision of the circuit board design Serial Number Displays the unique serial of the residential gateway ...

Page 90: ...twork Bootloader Revision Displays the boot revision code version Current Software Revision Displays the revision version of the firmware Firmware Name Displays the name of the firmware Firmware Build Time Displays the date and time the firmware was built Cable Modem Status Displays one of the possible current states of the gateway Downstream Channels Channels 1 8 Displays the power level and the ...

Page 91: ...Properties window and then click Properties 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 7 Try t...

Page 92: ...ed option is unchecked 6 Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have comple...

Page 93: ...d click OK A window with a command prompt opens 3 Type ipconfig release at the C prompt and press Enter The system releases the IP address 4 Type ipconfig renew at the C prompt and press Enter The system displays a new IP address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact ...

Page 94: ...bleshooting Issues I don t understand the front panel status indicators See Front Panel LED Status Indicator Functions on page 96 for more detailed information on front panel LED status indicator operation and function The residential gateway does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed If you pu...

Page 95: ...s illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residential...

Page 96: ... immediately to Normal Operations See Normal Operations AC Power applied on page 98 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinki...

Page 97: ...uring Initial Power Up Calibration and Registration High Speed Data Registration continued Step 7 Front Panel Indicator Data Network Registration Complete 1 POWER On 2 DS On 3 US On 4 ONLINE On 5 ETHERNET 1 4 On or Blinking 6 USB On or Blinking 7 WIRELESS LINK On or Blinking 8 WIRELESS SETUP Off ...

Page 98: ...rred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 USB On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no ...

Page 99: ...ccess Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 ETHERNET 1 44 Slow Blinking 1 time per second 6 USB Slow Blinking 1 time per second 7 WIRELESS LINK Slow Blinking 1 time per second 8...

Page 100: ...ationship between Cisco and any other company 1009R Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this guide We reserve the right to change this guide at any time without notice The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throug...

Page 101: ...e agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in this equipment is protected by copyright law You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without our express written consent is prohibited ...

Page 102: ...m products only call Toll free 1 866 787 3866 Local 770 236 2200 Fax 770 236 2488 For all products other than Digital Broadband Delivery System call Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 2306 Customer Service Toll free 1 800 722 2009 Local 678 277 1120 Fax 770 236 5477 Europe European Technical Assistance Center EuTAC Belgium Telephone 32 56 445 197 or 32 56 445 155 Fax 32 56 445...

Page 103: ...4021196 Rev B 103 For Information ...

Page 104: ...arks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2010 Cisco and or its affiliates All rights reserved Printed in United States of America October 2010 Part Number 4021196 Rev B ...

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