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Chapter 2 - Installation

34

Multi-Tech Systems, Inc. MT9234ZPX User Guide

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Summary of Contents for MultiModem MT9234ZPX-PCIE

Page 1: ...MultiModem ZPX V 92 Internal Modem Models MT9234ZPX UPCI MT9234ZPX UPCI NV MT9234ZPX PCIe MT9234ZPX PCIe NV User Guide ...

Page 2: ...atents This device covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 4...

Page 3: ...rt 29 Installation of the Communications Port 33 Installation of the Modem 37 CONFIGURE THE MODEM FOR YOUR COUNTRY 42 Using the Global Wizard to Configure Your Modem 42 Using AT Commands to Configure Your Modem 42 CHAPTER 3 REMOTE CONFIGURATION 43 BASIC PROCEDURE 43 Setup 43 To Change the Setup Password 43 To Change the Remote Escape Character 43 CHAPTER 4 TROUBLESHOOTING 44 The Modem Does Not Res...

Page 4: ...56K bps download performance line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections MT9234ZPX UPCI MT9234ZPX PCIe Features V 92 56K download speeds and 48K upload speeds when connecting with V 92 servers V 44 compression improves data throughput rates Class 1 0 and Class 2 1 faxing at speeds to V 34 33 6K bps Super G3...

Page 5: ...S hardware Frequency Stability 0 01 Modes of Operation Fax online mode full duplex over dial up lines data mode command mode online command mode V 54 test mode Operational Temperature 5 to 60 C 23 to 140 F humidity range 20 90 non condensing Storage Temperature 40 to 85 C 40 to 185 F Power Requirements 3 3 or 5 volt slot Universal PCI 3 3 volts PCI Express Voice Compatibility TAM Telephone Answeri...

Page 6: ...a telephone in the vicinity of a gas leak The telephone cord is to be disconnected before accessing the inside of the equipment Windows Installer Your product CD contains an installer program for current Windows operating systems Windows XP and newer only that should be used before installing your modem Should you happen to install your modem before using the installer program please follow the di...

Page 7: ...all button to continue each time 6 There will be a transitory screen then the process will complete Click on the Finish button 7 Your driver installation is complete 8 You can now shut down the PC unplug the power cord and physically install your modem per the instructions found in the next section Physically Installing your MultiModem 9 After the hardware installations Windows will detect the ZPX...

Page 8: ...d in this section only at an ESD workstation using an antistatic wrist strap If such a station is not available you can provide some ESD protection by wearing an antistatic wrist strap and attaching it to a metal ground screw lug If you are installing a MT9234ZPX PCIe board in a low profile machine you will need to change the mounting bracket to the low profile mounting bracket Select an empty PCI...

Page 9: ...ic telephone systems Phone Connection Optional If you wish to connect a telephone to the same line as the modem plug it into the modem s PHONE jack Note The PHONE jack is not interchangeable with the LINE jack Do not plug the phone into the LINE jack or the line cable into the PHONE jack Microphone Headphone Connection Optional For voice mail or speakerphone applications plug an unamplified microp...

Page 10: ... be installed in your computer s program directory The Windows drivers are located on the MultiModem MT9234ZPX CD in the Drivers folder A complete set of drivers for each operating system is organized into Vista 2008 Win7 and XP 2003 with either 32 bit or 64 bit processor Most users will select either the 32 bit Vista 2008 Win7 or 32 bit XP 2003 drivers Server users can select either 32 bit or 64 ...

Page 11: ...e driver as soon as it detects a new device This is done in the background so you don t even see it is happening When it does not detect the driver for the new device it returns control to you This is represented in the display of the desk top In order to get the install going you have to bring up Control Panel Card Driver Installation This wizard installs the files for the MultiModem ZPX 1 Power ...

Page 12: ... that came with your device into the CD ROM drive 5 At the Browse for driver software on your computer screen Click Browse Browse to the Drivers folder on your on your product CD then select the Drivers folder Within the Drivers folder select Win32bit Vista 2008 Win7 folder If you are installing drivers for a Vista 64 bit Operating System you would browse to the Win64bit Vista 2008 Win7 folder ...

Page 13: ...Installation Multi Tech Systems Inc MT9234ZPX User Guide 13 Click Next 6 Windows Security Would you like to install this device software screen appears Click Install 7 Installing driver software on screen appears ...

Page 14: ...llation Immediately after the MultiModem ZPX driver installation is complete another set of installation wizard screens will appear With this installation wizard you will install the port and modem into the computer s operating system and then associate the modem with its port 1 Go to Start Control Panel System and Security System and click on Device Manager Right Click on the PCI Serial Port in O...

Page 15: ... the Browse for driver software on your computer screen click on the Browse button to open an Explorer window where you can navigate to the correct drivers folder that matches your operating system Select that folder and click OK Example If you are installing drivers for a Windows 7 64 bit Operating System you would browse to the Win64bit Vista 2008 Win7 subfolder Click Next ...

Page 16: ...s device software screen appears Click Install 5 Installing driver software on screen appears 6 When the software for this device has been updated The Windows screen Updated Driver Software is displayed Click Close The port is now ready to have a number assigned to it proceed with the installation instructions found below ...

Page 17: ...ed to open it again and there is a new entry in Other devices Multifunction Device 1 Right Click on the Multifunction Device in Other devices and a submenu will come up now click on Update Driver Software Update Driver Software Multifunction Device screen appears 2 Select Browse my computer for driver software and select the folder appropriate for your operating system then click Next ...

Page 18: ... to install this device software screen appears Click the Install button to continue 4 When the software for this device has been updated the Updated Driver Software window is displayed Click Close The port is now ready to have the modem installed to it proceed with the installation instructions found below ...

Page 19: ...n it again and there is a new entry in Other devices MultiTech System s MT9234ZPX 1 Right Click on the MultiTech System s MT9234ZPX in Other devices and a submenu will come up now click on Update Driver Software Update Driver Software Multifunction Device screen appears 2 Select Browse my computer for driver software and select the folder appropriate for your operating system then click Next ...

Page 20: ...ontinue 4 When the software for this device has been updated the Updated Driver Software window is displayed Click Close You may also close the Device Manager and Control Panel windows Completion Software installation for the MultiModem ZPX is complete You may need to configure the modem for your country region refer to Configure the modems for your Country at the end of this chapter ...

Page 21: ... Windows will detect that the new modem is present Driver Installation of your PCI Serial Port 3 The Found New Hardware screen appears with Windows needs to install driver software for your PCI Serial Port Click on Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device 4 The User Account Control Windows needs your per...

Page 22: ...e advanced 7 At the Browse for driver software on your computer screen Click Browse Browse to the Drivers folder on your MultiModem ZPX product CD and select the Drivers folder Within the Drivers folder select Win32bit Vista Win7 folder for a Windows 32 bit Operating System If you are installing drivers on a Windows 64 bit Operating System select Win64bit Vista Win7 folder Click Next ...

Page 23: ... Install 9 Installing driver software on PCI Serial Port screen appears 10 When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device Multi Tech s 1 Port UART PCI Card Click Close This completes the installation of the drivers for the serial port ...

Page 24: ...tions Port 1 The Found New Hardware Multifunction Device with Insert disc that came with your Multifunction Device screen appears Click on I don t have the disc Show me other options 2 The User Account Control Windows needs your permission to continue screen appears Click Continue 3 Windows couldn t find driver software for your device screen appears Choose Browse my computer for driver software a...

Page 25: ...Inc MT9234ZPX User Guide 25 4 At the Browse for driver software on your computer screen Click Next 5 Would you like to install this device software screen appears Click Install 6 Installing driver software on Multifunction Device screen appears ...

Page 26: ...se This completes the installation of the drivers for the Multifunction Device Installation of the Modem The third install wizard installs the modem drivers for the MT9234ZPX PCIE 1 The Found New Hardware MultiTech Systems MT9234ZPX PCIE with Insert disc that came with your MultiTech Systems MT9234ZPX PCIE screen appears Click on I don t have the disc Show me other options 2 The User Account Contr...

Page 27: ... Windows couldn t find driver software for your device screen appears Choose Browse my computer for driver software advanced 4 At the Browse for driver software on your computer screen Click Next 5 Would you like to install this device software screen appears Click Install ...

Page 28: ... on MultiTech Systems MT9234ZPX PCIE screen appears 7 When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device Multi Tech Systems MT9234ZPX PCIE 8 Click Close The installation of drivers is now complete ...

Page 29: ...ommunications Port Multifunction Device and 3 modem Preliminaries 1 Power up your computer 2 Windows will detect that the new modem is present Installation of the Serial Port This wizard will install the files for the PCI Serial Port 3 The Welcome to the Found New Hardware Wizard screen appears In response to the question Can Windows connect to Windows Update to search for software select No not t...

Page 30: ... Select Include this location in the search and Click Browse Browse to the Drivers folder on your MultiModem ZPX product CD and then select the Drivers folder Within the Drivers folder select Win32bit XP 2003 folder If you are installing drivers on an XP 64 bit Operating System you would browse to the Win64bit XP 2003 folder Click Next ...

Page 31: ...ait while the wizard searches for the PCI Serial Port 7 Then a Hardware Installation screen appears The software your are installing for this hardware Multi Tech s 1 Port UART PCI Card has not passed Windows Logo testing to verify compatibility with Windows XP Click Continue Anyway ...

Page 32: ... list below Select the top choice e drivers win32bit xp 2003 ser15x xp 2003 inf for Windows 32 bit Operating System or select the second choice for Windows 64 bit Operating System e drivers win64bit xp 2003 ser15x xp 2003 64 inf 9 Please wait while the wizard installs the software MultiTech s 1 Port UART PCI Card screen appears ...

Page 33: ...ftware for Multi Tech s 1 port UART PCI Card Click Finish Installation of the Communications Port The wizard will install the files for the Multi Tech Communications Port 1 The Welcome to the Found New Hardware Wizard screen appears In response to the question Can Windows connect to Windows Update to search for software Select No not this time and click Next ...

Page 34: ...l from a list or specific location Advanced Click Next 3 The Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is selected and that Include this location in the search is also selected The Browse window shows the drive location for example E Drivers Win32bit XP 2003 Click Next ...

Page 35: ...e wait while the wizard searches Multifunction Device 5 Then a Hardware Installation screen appears The software you are installing for this hardware Multi Tech Communications Port has not passed Windows Logo testing to verify compatibility with Windows XP Click Continue Anyway ...

Page 36: ... list below Select the top choice e drivers win32bit xp 2003 oemport xp 2003 inf for Windows 32 bit Operating System or select the second choice for Windows 64 bit Operating System e drivers win64bit xp 2003 oemport xp 2003 64 inf 7 Please wait while the wizard installs the software Multi Tech Communications Port screen appears ...

Page 37: ...talling the software for Multi Tech Communications Port Click Finish Installation of the Modem The wizard will install the file for Multi Tech Systems MT9234ZPX PCIE 1 The Welcome to the Found New Hardware Wizard screen appears In response to the question Can Windows connect to Windows Update to search for software Select No not this time and click Next ...

Page 38: ...Install from a list or specific location Advanced Click Next 3 The Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is selected and that Include this location in the search is also selected The Browse window shows the drive location for example E Drivers Win32bit XP 2003 Click Next ...

Page 39: ... while the wizard searches MultiTech Systems MT9234ZPX PCIE 5 Then a Hardware Installation screen appears The software you are installing for this hardware Multi Tech Communications Port has not passed Windows Logo testing to verify compatibility with Windows XP Click Continue Anyway ...

Page 40: ...low Select the top choice e drivers win32bit xp 2003 multitech_pcie_upci_zpc inf for Windows 32 bit Operating System or select the second choice for Windows 64 bit Operating System e drivers win64bit xp 2003 multitech_pcie_upci_zpc inf 7 Please wait while the wizard installs the software Multi Tech Systems MT9234ZPX PCIE screen appears ...

Page 41: ...ystems Inc MT9234ZPX User Guide 41 8 A completing the Found New Hardware Wizard screen appears The wizard has finished installing the software for Multi Tech Systems MT9234ZPX PCIE Click Finish The installation of drivers is now complete ...

Page 42: ...ve for future use 4 The Global Wizard dialog box appeared Click Next 5 The Global Wizard searches for your modem and identifies it Click Next 6 Select the country region in which the modem will be used Click Next 7 Review your country region choice If it is correct click Next to configure the modem 8 When Global Wizard announces that the parameters have been set click Finish to exit Using AT Comma...

Page 43: ...Guide knows the default setup password you should change the password and possibly also the remote configuration escape character Record your changes for future use To Change the Setup Password 1 Open a data communications program such as HyperTerminal 2 To change the password type AT S xxxxxxxx where xxxxxxxx stands for the password and then press ENTER The password can include any keyboard chara...

Page 44: ...program Most legacy prior to Windows 95 communications programs connect to the COM port when the software loads and remain connected until the program terminates Some programs can disconnect without exiting the program If this is the case try issuing the software s connection command If more than one communications program is open they may conflict with each other Make sure all other communication...

Page 45: ...nes note however that X3 is not allowed in some countries such as France and Spain If the modem reports BUSY the other number might be busy Try again later BUSY can also indicate that you failed to add a 9 prefix to the phone number if you must dial 9 for an outside line If you must dial 9 to get an outside line the easiest way to dial it automatically using legacy software is to include it in the...

Page 46: ...nswer might be disabled Turn on autoanswer in your communications program or send the command ATS0 1 ATS0 2 if you have Caller ID service to your modem in terminal mode The application should supply DTR The default DTR Control command D2 inhibits autoanswer To enable autoanswer change DTR Control to D0 and make sure Q0 Q5 or Q6 is also set For more information see the D command in the AT Commands ...

Page 47: ...isplay information about the present configuration you must use the escape sequence to ensure command mode while still on line To return to on line mode set ATO The Modem Doesn t Work with Caller ID Caller ID information is transmitted between the first and second rings so if autoanswer is turned off S0 0 or if the modem is set to answer after only one ring S0 1 the modem will not receive Caller I...

Page 48: ...ophone to be looped back to the speaker 5 Speak into the microphone you should hear your voice on the speaker or headphone 6 Type ATZ and press ENTER to reset the modem Speakerphone Test with voice option 1 Connect a microphone and speaker to the MultiModem 2 Select Start point to Programs point to Accessories and click HyperTerminal 3 Click Cancel in the Connection Description dialog box 4 In the...

Page 49: ...about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or where you purchased the product REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an article as defined in EC Regulation 1907 2006 Title II Chapter 1 Article 7 1 a b it is our current view ...

Page 50: ...oducts do not contain the following banned chemicals Lead Pb 1000 PPM Mercury Hg 1000 PPM Hexavalent Chromium Cr 6 1000 PPM Cadmium Cd 100 PPM Polybrominated Biphenyl PBB 1000 PPM Polybrominated Diphenyl Ether PBDE 1000 PPM Moisture Sensitivity Level MSL 1 Maximum Soldering temperature 260C wave only Notes 1 Lead usage in some components is exempted by the following RoHS annex therefore higher lea...

Page 51: ...成分名称有害有毒物质元素铅 PB 汞 Hg 镉 CD 六价铬 CR6 多溴联苯 PBB 多溴二苯醚 PBDE 印刷电路板 O O O O O O 电阻器 X O O O O O 电容器 X O O O O O 铁氧体磁环 O O O O O O 继电器光学部件 O O O O O O IC O O O O O O 二极管晶体管 O O O O O O 振荡器和晶振 X O O O O O 调节器 O O O O O O 电压传感器 O O O O O O 变压器 O O O O O O 扬声器 O O O O O O 连接器 O O O O O O LED O O O O O O 螺丝螺母以及其它五金件 X O O O O O 交流直流电源 O O O O O O 软件文档 CD O O O O O O 手册和纸页 O O O O O O 底盘 O O O O O O ...

Page 52: ...e telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 The telephone company may make changes in its facilities equipment operations or procedures th...

Page 53: ...face may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not gua...

Page 54: ...manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a fal...

Page 55: ...งตามมาตรฐานทางเทคนิค เลขที or เครื องโทรคมนาคมและอุปกรณ นี มีความสอดคล องตามข อกําหนดของ กทช Japan Requirements This device conforms to JATE Japan Approval Institute for Telecommunications Equipment MT9234ZPX UPCI JATE Approval A09 0124001 International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to b...

Page 56: ...lable you can use HyperTerminal 2 In the program s terminal window type AT F Even if you cannot see the AT F command on your screen be sure to type it completely and then press ENTER If the modem does not respond with OK repeat the AT F command 3 Now type ATI press ENTER and record your results The model number and firmware version should appear similar to that shown below In the example below the...

Page 57: ...TXT file extracted from the upgrade archive file Note the file name for the new firmware example ARQG125A HEX Also if you are using Windows NT you must disable Windows RAS and Microsoft Fax Service before upgrading the modem s firmware To disable RAS and your Fax service Click Start Settings Control Panel and then double click Services Select Remote Access Server and then click the Startup button ...

Page 58: ...o the nature of the interface used two com ports will be added but only one com port will be use to access the modem first port If you use the second port the modem will not respond to any AT command To see how many ports the system has detected on boot Send the following command dmesg grep i tty You should get a response like this root armadillo dmesg grep i tty serial8250 ttyS1 at I O 0x2f8 irq ...

Page 59: ...k C Callin Program D Callout Program E Bps Par Bits 38400 8N1 F Hardware Flow Control Yes G Software Flow Control No Change which setting Enter A to edit the Serial Device Then enter the port you need to access As shown above the ports of interest will be 0000 03 00 0 ttyS0 at MMIO 0xcdeffc00 irq 169 is a 16550A 0000 03 00 0 ttyS2 at MMIO 0xcdeffe00 irq 169 is a 16550A In this case you want to acc...

Page 60: ...or help on special keys OK Now you should be able to send AT commands to the modem To query the modem with the model number send Ati or ATi3 and the modem will respond as follow ati Agere OCM V 92 MT9234ZPX UPCI Internal Data Fax Voice Modem Version 1 02b OK This will verify that the modem is present and operational in the system To exit Minicom press the following keys CTRL A Then Z then X Now yo...

Page 61: ...back tests 49 lost data 48 M microphone 10 N New Zealand regulations 55 P patch cord for sound card 10 phone connection 10 protocols 47 R remote configuration 44 escape character 44 result codes 46 S solving problems 45 sound card connection 10 speakerphone 10 49 S registers S009 44 Sync Async Mode command 47 T Technical Specifications 6 telephone connecting 10 line 46 terminal mode 45 testing the...

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