Contents
iii
MultiModemZPX User Guide
Contents
Chapter 1 - Introduction ......................................................................................... 1
Product Description ........................................................................................................ 1
Chapter 2 - Installation ........................................................................................... 2
What You Will Need ....................................................................................................... 2
Safety Warnings ............................................................................................................... 2
Step 1: Install the MultiModemZPX in your Computer ............................................ 3
Step 2: Make the External Connections ........................................................................ 4
Step 3: Install the Modem Driver .................................................................................. 5
Step 4: Configure the Modem for Your Country ........................................................ 9
Step 5: Install PhoneTools ............................................................................................ 10
Chapter 3 - Remote Configuration ..................................................................... 11
Basic Procedure .............................................................................................................. 11
Setup ................................................................................................................................ 11
To Change the Remote Escape Character .................................................................. 12
Chapter 4 - Troubleshooting ................................................................................ 13
The Modem Does Not Respond to Commands ........................................................ 13
The Modem Cannot Connect When Dialing ............................................................. 14
The Modem Disconnects While Online ...................................................................... 15
The Modem Cannot Connect When Answering ....................................................... 16
File Transfer Is Slower Than It Should Be .................................................................. 16
Data Is Being Lost .......................................................................................................... 16
There Are Garbage Characters on the Monitor ......................................................... 17
The Modem Doesn’t Work with Caller ID ................................................................. 17
Fax and Data Software Can’t Run at the Same Time ............................................... 17
The Voice Functions Don’t Work ................................................................................ 17
Voice Mail Test ............................................................................................................... 17
Loopback Test ................................................................................................................ 18
Speakerphone Test (with voice option) ...................................................................... 18
Appendix A - Regulatory Compliance ............................................................... 19
FCC Part 68 Telecom ..................................................................................................... 19
FCC Part 15 ..................................................................................................................... 20
Fax Branding Statement ............................................................................................... 20
Canadian Limitations Notice ....................................................................................... 21
Industry Canada ............................................................................................................ 21
Protection Against Contact with TNV Circuit .......................................................... 21
EMC, Safety, and R&TTE Directive Compliance ...................................................... 22
New Zealand Telecom Warning Notice ..................................................................... 22
South African Notice ..................................................................................................... 23
International Modem Restrictions .............................................................................. 23
Appendix B - Technical Specifications .............................................................. 24
Appendix C - Warranty, Service, and Technical Support .............................. 26
Limited Warranty .......................................................................................................... 26
Online Warranty Registration ..................................................................................... 26
