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2   Installation

9

MultiModemZPX User Guide

Step 4: Configure the Modem for Your Country

Before you use your modem, you must configure it for the country in which it will be used. You must
also do this if you move the modem to another country after it has been configured for the first country.
You can use one of two configuration methods: the Global Wizard utility or AT commands.

The Global Wizard Utility

The Global Wizard configuration utility is recommended for computers running Windows 98 or newer.

1. Insert the MultiModemZPX CD into the CD-ROM drive. The 

Autorun 

menu should appear.

2. Click 

Initial Setup and Country Selection

.

3. In the 

Global Wizard

 dialog box, select either 

Run from CD

 or 

Install on your PC

. Choose the

former to configure your modem without installing the Global Wizard on your computer. Choose the
latter to install the Global Wizard on you computer and Start menu.

4. Click 

Next

. The Global Wizard searches for your modem and identifies it.

5. Click 

Next

.

6. Select the country in which the modem will be used, and then click 

Next

.

7. Review your choice of country. If it is correct, click 

Next 

to configure the modem.

8. When Global Wizard announces that the parameters have been set, click 

Finish 

to exit.

AT Commands

Non-Windows users can configure the modem using AT commands. You must enter these commands in
your communication program’s terminal window.

There is a separate document of AT Commands provided for reference on the MultiModem system CD.

1. Run your favorite communication program, and open the program’s terminal window.

2. To configure the modem for a specific country, type 

AT%T19,0,

nn

, where 

nn

 is the country code in

hexadecimal notation, and then press Enter.

3. To verify the change, type 

ATI9

, and then press Enter. The country code is displayed in decimal

format.

Example of country, command and result codes 

Country

AT command

Result code

(hexadecimal)

(decimal)

Euro/NAM

AT%T19,0,34 (default)

52

Japan

AT%T19,0,10

16

A complete list of country codes can be found on the Multi-Tech Web site at

http://www.multitech.com/

G

lobalModem/config.

Summary of Contents for MultiModem MT5634ZPX-PCI-U-NV

Page 1: ...MT5634ZPX PCI U NV MT5634ZPX PCI V92 NV MT5634ZPX PCI NV Internal Data Super G3 Fax Modem User Guide...

Page 2: ...Trademarks MultiModemZPX Multi Tech and the Multi Tech logo are trademarks of Multi Tech Systems Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated MNP is a trademark of Microcom Inc...

Page 3: ...Connect When Answering 16 File Transfer Is Slower Than It Should Be 16 Data Is Being Lost 16 There Are Garbage Characters on the Monitor 17 The Modem Doesn t Work with Caller ID 17 Fax and Data Softw...

Page 4: ...t the Upgrade Files 30 Step 5 Document and Clear Your Stored Paramenters 30 Step 6 Upgrade the Modem s Firmware 31 Step 7 Restore Your Parameters 31 Appendix E Installing Under Linux 32 Introduction 3...

Page 5: ...ses telecommuters and SOHO users Its compatibility with the new ITU T V 92 protocol provides quick connections downstream transmissions at speeds up to 56K bps and upstream transmissions at speeds up...

Page 6: ...our computer A nearby telephone line jack A 3 58mm 9 64 inch plug male to male stereo patch cord optional An external speaker or headphone optional An external microphone optional Safety Warnings Use...

Page 7: ...e computer manual 3 Select an empty PCI expansion slot Remove the expansion slot cover and save the retaining screw 4 Before handling the MultiModemZPX discharge static in your body by touching a meta...

Page 8: ...other end into a telephone wall jack This is the only required connection Note The LINE jack is not interchangeable with the PHONE jack Do not plug the phone into the LINE jack or the line cable into...

Page 9: ...Finish to exit Changing the Windows 98 Me COM Port Assignment Unlike an external modem the MultiModemZPX contains its own serial port When Windows detects the MultiModemZPX it assigns the next availab...

Page 10: ...your computer the information appears here For help in resolving a conflict click Start Help and then search the Help index for the Hardware Conflict Troubleshooter When finished click OK to exit the...

Page 11: ...mputer appears remove the CD from the CD ROM drive and then click OK to restart the computer Remote Access Setup Before you can use your modem Dial Up Networking must be installed and the new modem mu...

Page 12: ...er options Removing Previous Modems from Windows 2000 1 To remove a modem adapter from Windows 2000 click Start Settings Control Panel Double click Add Remove Hardware 2 The Add Remove Hardware Wizard...

Page 13: ...for your modem and identifies it 5 Click Next 6 Select the country in which the modem will be used and then click Next 7 Review your choice of country If it is correct click Next to configure the mode...

Page 14: ...drive Allow Autorun to bring up the introductory screen 2 Click on the PhoneTools icon and choose the appropriate country language 3 Follow the PhoneTools installation wizard No input is needed You ma...

Page 15: ...inished configuring the remote modem save the new configuration by typing AT W0 and pressing ENTER 5 Type ATO and press ENTER to exit remote configuration You can now break the connection in the norma...

Page 16: ...7 which is the ASCII code for the percent character Setting S9 to 0 zero disables remote configuration entirely CAUTION If you do this remotely you won t be able to change it back remotely 1 Establish...

Page 17: ...figuring the software You cannot send commands to the modem from the DOS prompt Make sure you are in terminal mode in your data communications program then type AT and press ENTER If you get an OK res...

Page 18: ...X4 in the modem s initialization string or in terminal mode enter ATV1X4 and press ENTER When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem...

Page 19: ...s setting S38 0 may result in better performance The Modem Disconnects While Online If you have Call Waiting on the same phone line as your modem it can interrupt your connection when someone tries to...

Page 20: ...your Internet service provider ISP use the same 56K protocol as your modem The default setting of your modem is to connect using either the V 92 or the V 90 protocol depending on which one the ISP s...

Page 21: ...ation string and if necessary change it to set the modem to answer after the second ring S0 2 Make sure that you have Caller ID service from your telephone company Fax and Data Software Can t Run at t...

Page 22: ...ooped back to the speaker 5 Speak into the microphone you should hear your voice on the speaker or headphone 6 Type ATZ and press ENTER to reset the modem Speakerphone Test with voice option 1 Connect...

Page 23: ...any will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will b...

Page 24: ...elp This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept an...

Page 25: ...t degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by t...

Page 26: ...nated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no re sponsibility should difficulties arise in s...

Page 27: ...inning of another For automatically answered incoming calls The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 8 For correct operation total of...

Page 28: ...7 TIA EIA 578 Class 1 2 TR29 2 Voice Compatibility AT V TAM command set Error Correction ITU T V 42 LAP M or MNP 4 Data Compression ITU T V 44 6 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughpu...

Page 29: ...eaker jack Cables One RJ 11 phone cable Note Any cables connected to the computer should be shielded to reduce interference Diagnostics Power on self test POST and local analog loop Environmental Temp...

Page 30: ...ny products that prove to be defective within the warranty period or at MTS s op tion issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory with t...

Page 31: ...ry Recommended international shipment methods are via Feder al Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused A Returned Materials Aut...

Page 32: ...multitech co uk 44 118 959 7774 U S A Canada tsupport multitech com 800 972 2439 Rest of world tsupport multitech com 763 717 5863 Before placing a call to our Technical Support staff please record t...

Page 33: ...s the current firmware there is no need to update it 3 Download the upgrade file and the appropriate Flash Wizard for your modem 4 Install the Flash Wizard and extract the firmware HEX file from the f...

Page 34: ...6 xx firmware Step 3 Download the Upgrade File 1 If you are not already at the MultiModemZPX Firmware page of the Multi Tech Web site follow the procedure in Step 2 Identify the Current Firmware 2 Dow...

Page 35: ...the flash PROM is destroyed the mo dem must be sent in for repair 1 Run Flash Wizard by double clicking its icon or file name or by selecting it from the Start menu The program begins by identifying...

Page 36: ...the computer to boot to the command prompt 2 Log on as root 3 Determine the resources the modem is using by typing the command cat proc pci or the command less proc pci Look for the entry listing vend...

Page 37: ...t 6 2 More information can be found in your Linux OS owner s manual 1 At the command prompt type minicom s and press ENTER 2 Select Serial port setup and press ENTER 3 From Serial port setup use the A...

Page 38: ...enu 3 Select RH PPP Dialer 4 Select the connection name you entered in step 5 of the previous section 5 Click OK Answering Calls To use the system for answering calls Linux requires other programs to...

Page 39: ...Code 0x078000 other communications device section of the output The MultiModemZPX is identified as SubSystemID 0x0480 5 Use the first I O address listed as the port address In the output look for Base...

Page 40: ...driver installation 5 Modem on Hold 5 Multi Tech Internet sites 28 N New Zealand regulations 22 P patch cord for sound card 2 5 phone connection 4 Plug and Play 1 protocols 16 R registering your produ...

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