Appendix C – Warranty and Service
Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B)
29
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-
Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or
other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at
www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,
Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier
services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside
the shipping box, a description of the problem, a return shipping address (must have street address, not P.O.
Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable
means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired
units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email
When calling
the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +(763) 717-5631 in the U.S.A., or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the
repair of Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +(763) 717-5631 in the U.S.A. or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses:
Mail: SupplyNet,
Inc.
614
Corporate
Way
Valley Cottage, NY 10989
Phone: 800
826-0279
Fax: 914
267-2420
Email:
Internet:
http://www.thesupplynet.com
