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Appendix A – Flash Upgrade

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369B)

23

Appendix A – Flash Upgrade

Your modem is controlled by semi-permanent firmware, which is stored in flash memory. Multi-Tech's firmware is
nonvolatile; that is, it remains stored in memory when the modem is turned off and can be upgraded as new features
are added.

Multi-Tech's

Flash Wizard

can be downloaded from Multi-Tech’s FTP site and is available on the MT5634IND CD.

Use this Flash Wizard for upgrading your firmware. Documentation for using the Flash Wizard is included with the
wizard.

Flash Wizard Software for Windows

®

:

ftp://ftp.multitech.com/utilities/flashwizard/

Flash Wizard Software for Linux

:

http://mtflashwiz.sourceforge.net/

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Summary of Contents for MultiModem IND MT5634IND

Page 1: ...Data Fax Industrial Temperature Modem MT5634IND User Guide...

Page 2: ...port listing warranty and descriptions of mounting bracket Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503...

Page 3: ...anging the Setup Password 14 Changing the Remote Escape Character 14 Chapter 5 Callback Security 15 Changing the Setup Password 15 Turning Callback Security On and Off 15 Setting Callback Security Mes...

Page 4: ...25 C ROHS HT TS Substance Concentration 26 Waste Electrical and Electronic Equipment 27 Other 27 Appendix C Multi Tech Warranty Statement and Product Repair 28 Warranty 28 Product Repair 28 Repair Pr...

Page 5: ...line cord This product must be disconnected from the telephone network interface when servicing MultiModem Package Contents AC Powered Version One MT5634IND industrial data fax modem One mounting bra...

Page 6: ...strial chassis a rugged water resistant industrial chassis made of aluminum Automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve Fully A...

Page 7: ...other modem CD Carrier Detect This LED is lit when the modem detects a valid carrier signal from another modem It is on when the modem is communicating with the other modem and off when the link is br...

Page 8: ...ust be configured as the originate modem and the other as the answer modem however it does not matter which is which You must enter these commands in your communication program s terminal window In th...

Page 9: ...ctions for attaching the mounting bracket 1 Typically the modem is mounted against a flat surface with two mounting screws Drill the mounting holes at the desired location The mounting holes must sepa...

Page 10: ...232 connector on the modem and plug the other end into a serial port connector on your computer such as COM1 or COM2 Phone Line Connection Plug one end of the phone cable into the MT5634IND LINE jack...

Page 11: ...one of two country region configuration methods The Global Wizard AT Commands Using the Global Wizard The Global Wizard configuration utility isrecommendedfor computers running Windows 95 or newer 1...

Page 12: ...ools icon You will be asked to choose your language The software automatically loads onto your PC PhoneTools PhoneTools is a data communications program included as part of your MultiModemIND purchase...

Page 13: ...ech Systems Inc MT5634IND User Guide S000369B 13 Chapter 3 AT Commands S Registers and Result Codes AT commands and Fax commands for the MT5634IND are published in a separate Reference Guide included...

Page 14: ...sword you should change the password Changing the Setup Password 1 Open a data communications program such as HyperTerminal or PhoneTools 2 In the terminal window type AT SMTSMODEM or AT Sxxxxxxxx if...

Page 15: ...nds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type AT S xxxxxxxx where xxxxxxxx stands for the password and then press Enter The password can include a...

Page 16: ...commands Example AT Z0 ATM0DT5551212 Up to 35 characters can be used The and characters are optional Number entry Enables a mobile caller to enter his current phone number for callback Direct connecti...

Page 17: ...te the call You are allowed three attempts to enter the password after which you will be disconnected 8 If the password is valid the following message appears and the modems establish a working connec...

Page 18: ...callback modem responds with the following message Password 3 Type a direct connection password press the key and then press ENTER You have three attempts or one minute to enter a valid password 4 If...

Page 19: ...is on try moving the power supply to another outlet on the power strip Test that the outlet is live by plugging another device such as a lamp into it The modem or power supply may be defective If you...

Page 20: ...ial port install the modem on it change the COM port setting in your software and try again The modem might have a problem beyond the scope of this user guide If you have another Multi Tech modem try...

Page 21: ...d a poor connection because of line conditions or the problem might have originated on the other end of the line Try again Your ISP might have hung up on you because of lack of activity on your part o...

Page 22: ...bps the remote modem might not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however li...

Page 23: ...in memory when the modem is turned off and can be upgraded as new features are added Multi Tech s Flash Wizard can be downloaded from Multi Tech s FTP site and is available on the MT5634IND CD Use thi...

Page 24: ...e designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and use...

Page 25: ...his equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact...

Page 26: ...n MII EIP 39 RoHS Multi Tech Systems Inc TS HS PB Hg CD CR6 PBB PBDE O O O O O O X O O O O O X O O O O O O O O O O O O O O O O O IC O O O O O O O O O O O O X O O O O O O O O O O O O O O O O O O O O O...

Page 27: ...European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispo...

Page 28: ...ti Tech product online at the following URL http www multitech com register Product Repair Repair Procedures for U S and Canadian Customers In the event that service is required products may be shippe...

Page 29: ...Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting dep...

Page 30: ...FCC Regulations 24 Features 6 Firmware Upgrade 23 Flash Upgrade 23 Flash Wizard 23 Front Panel 19 G Garbage Characters 22 Global Configuration 11 Global Wizard 11 I Indicators 19 Install Data Communic...

Page 31: ...T5634IND User Guide S000369B 31 T Terminal Ready 7 Testing the Modem Self Test 19 Transmit Data 7 Troubleshooting 19 U Upgrade Firmware 23 W Warranty 28 Waste Electrical and Electronic Equipment WEEE...

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