Warranty & Repair
58
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest
and most economical repair option for your Multi-Tech
product. You may also contact any Multi-Tech sales office for
information about the nearest distributor or other repair
service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be
shipped, freight prepaid to our Mounds View, Minnesota
factory. Recommended international shipment methods are
via Federal Express, UPS or DHL courier services, or by
airmail parcel post; shipments made by any other method will
be refused. A Returned Materials Authorization (RMA) is
required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and
shipping instructions on any International shipments to the
U.S.A. Please include, inside the shipping box, a description
of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the
product is out of warranty, a check drawn on a U.S. bank or
your company’s purchase order for repair charges. Repaired
units shall be shipped freight collect, unless other
arrangements are made in advance.
