Troubleshooting
44
Interpretation of Extended Error Codes
related to “error” message
Error
Code
Diagnostic
Hint
0
Phone failure
Call technical support
3
Operation not
allowed
No action.
4
Operation not
supported
No action.
10
SIM not inserted
Do one of the following:
Insert the SIM card into the
modem’s SIM holder.
Be sure SIM card is clean &
properly inserted in holder.
11
SIM PIN required
Enter PIN code.
12
SIM PUK required
Enter PUK code.
Note: Call your network
provider if you do not know
this code.
13
SIM failure
Check validity of your SIM
card. If SIM damaged, call
your network provider.
16
Incorrect password
Check the code you entered.
