Chapter 5: Troubleshooting
Multi-Tech Systems, Inc. MultiAccess ACS User Guide
26
Chapter 5 – Troubleshooting
What if I can’t see the web page for my MultiAccess?
REMEDY
: Is the PWR LED on the MultiAccess unit blinking? If not, then the unit is either
malfunctioning or not turned on. If the PWR LED is flashing as a heart beat, then verify that
the Admin PC is actually on the same subnet as the MultiAccess and that it can be “pinged.”
Launch a Command Prompt.
(In WinNT, go to Start | Programs | Command Prompt.
In WinXP, go to Start | All Programs | Accessories | Command Prompt.
In Win2000, go to Start | Programs | Accessories | Command Prompt.)
Type
iPConfig
to verify that the Admin PC’s IP address is in the same network as the
MultiAccess’s IP address.
Then type
ping 192.168.2.1
and press
Return
.
If the MultiAccess unit does reply to the ping and you are still unable to view the MultiAccess
web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).
What if I don’t get an email when I set the mail server address?
This pertains to the procedure “Setting Up the Mail Server.”
The email may have failed due to one of three causes:
(A) the name server is irresolvable,
(B) the mail server cannot be contacted; or
© the client PC running the mail software cannot connect to the mail server.
CAUSE A:
During transmission, the name server’s address could not be resolved (that is, the
MultiAccess unit could not contact your name server).
RESPONSE A:
Contact the MultiAccess unit using telnet and try to ping the name server.
telnet 192.168.x.x
user: admin
password: admin
# ping 192.168.y.y (where this is the address of the name server)
If the name server ping fails, you must determine why it failed.
The name server may not be contact-able because it is on a different subnet. The name
server ping could also fail because the default gateway has been set incorrectly.
If the name server ping succeeds, then try to ping the mail server using its domain name.
# ping mail.ourcompany.com
If pinging the mail server by its domain name fails, then try pinging it by using its IP
address (if this can be determined). If you succeed in pinging the mail server by its IP
address but yet it cannot be pinged via its domain name, then the name server is not
functioning correctly.
If the mail server can be pinged neither by its domain name nor by its IP address, then
consider item B below.
CAUSE B:
The mail server is not running or cannot be contacted from the MultiAccess unit.
RESPONSE B:
Verify that the mail server is running by sending an email to yourself using your email
software.
If you cannot send an email to yourself using your email software, then the mail server is
not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem
between your mail server and the MultiAccess unit. Call Multi-Tech Tech Support (1-
800-972-2439).