Warranty and Repair Policy
The C16 is warranted to be free of any defect with respect to performance, quality, reliability, and
workmanship for a period of FIVE (5) years from the date of shipment from our factory. In the
event that your C16 proves to be defective in any way during this warranty period, Census Digital
Inc. reserves the right to repair or replace this piece of equipment with a unit of equal or superior
performance characteristics.
Should you find that this C16 has failed after your warranty period has expired, we will repair
your defective product should suitable replacement components be available. You, the owner, will
bear any labor and/or part costs incurred in the repair or refurbishment of said equipment beyond
the FIVE (5) year warranty period.
In no event shall Census Digital Inc. be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This C16 User Manual provides all pertinent information for the safe installation and operation of
your C16. Census Digital policy dictates that all repairs to the C16 are to be conducted only by an
authorized Census Digital Inc. factory representative. Therefore, any unauthorized attempt to
repair this product, by anyone other than an authorized Census Digital Inc. factory representative,
will automatically void the warranty. Please contact Census Digital Technical Support for more
information.
In Case of Problems
Should any problem arise with your C16, please contact the
MultiDyne
Technical Support
Department. Contact information is supplied at the end of this publication.
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your C16. If required, a temporary
replacement module will be made available at a nominal charge. Any shipping costs incurred will
be the responsibility of you, the customer. All products shipped to you from Census Digital will be
shipped collect.
The
MultiDyne
Technical Support Department will continue to provide advice on any product
manufactured by Census Digital Inc., beyond the warranty period without charge, for the life of
the equipment.
