Multicom MUL-HDENC-C-100-NA User Manual
(800) 423-2594
All Rights Reserved © 2019 Multicom, Inc.
(407) 331-7779
16
9.
Ensure that the ENCODER
SETUP specifies a valid
Program Number.
No Display on TV/Only Color
Bars/Error Message
Encrypted HDMI is being input
from encrypted DVD/Blu-
Ray/Satellite Receiver/Etc
1.
The HD Encoder can only
accept unencrypted HDMI
input, i.e. user generated
video files which do not have
restricted content with HDCP
protection
No Display/Error Message on
TV with DVD/ Blu-Ray Player
Occasionally “No Input”
message will appear on TV. HD
Encoder output will stop output
if no Player input is available
1.
See note above about HDCP
content restrictions
2.
Player output will stop when
it is overly slow to read data
(old/dirty player)
3.
Make sure the DVD/Blu-Ray
media is clean, no scratches,
no fingerprints, etc
Noise on TV
Occasionally compression
artifacts appear
1.
Ensure that the source is
without noise and
compression artifacts
2.
Ensure that the RF input
levels to the TV are within
range
Rebooting
Occasionally HD Encoder
reboots
1.
Ensure that the HD encoder is
disconnected from the
ethernet cable to insure it is
secure from the internet,
hackers, viruses, traffic, etc
