FREEDOM UNIVERSAL 2.0
13
TROUBLESHOOTING
All MTI products are designed and manufactured to provide consistent, trouble-free service. If the display has a problem, refer
to the troubleshooting table below. If the problem persists, contact MTI Customer Service at 1.800.426.6844 (toll-free) or
503.648.6500 (international), from 8AM - 5PM Pacific Time, Monday through Friday. Please send faxes to 503.648.7500 or e-mail
[email protected].
Note: Before servicing the display, discharge any static electricity by placing your hand on any adjacent metal countertop or shelf
unit and then shut down the system power.
Problem
Probable Cause
Solution
Audible alarm and continuous
flashing LED on sensor head
Product removed or missing
Turn keyswitch to
DISABLE ALARM
to
silence all alarms. Flashing LED indicates
alarm condition.
Replace product; then turn keyswitch
back to
ALARM ON
.
Sensor head is not securely mounted to
product, allowing alarm sensor to lift
Choose a better mounting surface (e.g., flatter,
non-textured). Clean mounting surface and
then reattach sensor to product. Ensure that
the alarm plunger is fully depressed. Secure
sensor with tie wraps for at least 24 hours.
Damaged sensor
Replace damage parts
Intermittent false alarms
Sensor head is not securely mounted to
product, allowing alarm plunger to lift
Choose a better mounting surface (e.g., flatter,
non-textured). Clean mounting surface and
then reattach sensor to product. Ensure that
the alarm plunger is fully depressed. Secure
sensor with tie wraps for at least 24 hours.
Damaged sensor
Replace damaged parts
Sensor’s LED is off even though
product is present
Position was in alarm state when “learn”
function was performed
Turn keyswitch to
DISABLE ALARM
and resolve
alarm issue; then return switch to
ALARM ON
Damaged sensor
Replace sensor
Sensor head is not securely mounted to
product
Choose a better mounting surface (e.g., flatter,
non-textured). Clean mounting surface and
then reattach sensor to product. Ensure that
the alarm plunger is fully depressed. Secure
sensor with tie wraps for at least 24 hours.
FREEDOM CORE
