6
The fan continues to run for couple minutes after operation for heat dissipation. To prolong the life
of the unit, wait for the fan to stop before unplugging from power source.
ERROR CODE
E0
Internal circuit error
Contact customer service
E1
No cookware or incompatible cookware used
E2
Internal overheat
Wait for unit to cool down and restart
E3
Over-voltage
Contact customer service
E4
Under-voltage
Contact customer service
E5
Top plate sensor open / short circuit
Contact customer service
E6
IGBT sensor open circuit / short circuit
Contact customer service
E7
Top plate overheat
Wait for unit to cool down and restart
TROUBLESHOOTING
PROBLEM
CHECK POINTS
No power or unit
does not respond
Is cooktop firmly plugged into a correct outlet?
Is cooktop plugged in a dedicated outlet?
Has the unit been dropped or handled roughly? If so, contact customer
service
Was there a power shortage?
Unit suddenly stops
heating during
normal operation
There may have been a power shortage at the facility where the unit is
being used and starving the unit of power. This may also occur if you are
not using a dedicated circuit.
Check if another appliance is drawing from the same circuit.
Check if the fan is still running.
Are the air vents blocked? Check if dust or grease is clogging the vents.
Make sure enough clearance is around the unit.
Timer was set and unit finished the countdown.
Unit overheated and the auto shut-off protection kicked in. Wait for unit to
cool down. Check for error code in the display.
Pan does not get
hot enough even
though temperature
is set on high
Are you using an extension cord? Any use of an extension cord over 10
feet will affect the power from reaching the cooktop.
It is possible that the internal coil supports may have been “dropped” due
to the unit being mishandled or frequently moved. Please contact
customer service.
Pan cooks
unevenly or does
not maintain heat
level
Is base of cookeware convex/concave shaped or dented?
Pan is smaller than 4.75” or larger than 10.25”.
Pan may not be centered.
Fan continues to
run after unit is
turned off
The fan will continue to run until unit is completely cooled down. This is a
safety feature and designed to help preserve the life of the cooktop.
