E9
E10
SERVICE AND MAINTENANCE
Replacement Parts
• Coffee Filters – For better tasting coffee, we recommend
that you use a MR. COFFEE
®
brand 4 cup basket paper
filter or MR. COFFEE
®
brand permanent filter. These filters
are available at most grocery stores.
• Decanters – You can usually purchase a replacement
decanter from the store where you purchased your
coffeemaker. If you are unable to find a replacement,
please visit www.mrcoffee.com or call 1-800-MR COFFEE
(1-800-672-6333) in the U.S. or 1-800-667-8623 in
Canada for information on where you can find a store that
carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or by an authorized MR. COFFEE
®
brand Service Center.
If you live in the U.S. or Canada, please call us at the following
toll-free telephone numbers to find the location of the
nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our website at www.mrcoffee.com for a list
of service centers. To assist us in serving you, please have the
coffeemaker model number and date of purchase available
when you call. The model number is on the bottom of the
coffeemaker.
We welcome your questions, comments or suggestions. In all
your communications, please include your complete name,
address and telephone number and a description of the
problem.
Visit our website at www.mrcoffee.com and discover the
secret to brewing the perfect cup of coffee. You will also
find a rich blend of gourmet recipes, entertaining tips and
the latest information on MR. COFFEE
®
products.
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE ON LIGHT
DOES NOT
LIGHT UP
The appliance is
unplugged.
PLUG UNIT IN.
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
THE COFFEE IS
NOT BREWING
The appliance is
unplugged.
PLUG UNIT IN.
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
The water reservoir
is empty.
CHECK THE WATER
WINDOWS.
The filter basket
is not properly
inserted.
INSERT FILTER BASKET
CORRECTLY.
The decanter is not
placed all the way
in on the warming
plate.
PLACE DECANTER
CORRECTLY ON
WARMER PLATE.
THE
COFFEEMAKER
ONLY BREWS
WATER
There are no coffee
grounds in the filter
basket.
ADD THE DESIRED
AMOUNT OF COFFEE.
TROUBLESHOOTING YOUR COFFEEMAKER
Your MR. COFFEE
®
Coffeemaker has been carefully designed
to give you many years of trouble-free service. In the
unlikely event that your new coffeemaker does not operate
satisfactorily, please review the following potential problems
and try the steps recommended BEFORE you call an
Authorized Sunbeam Service Center.
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