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TROUBLESHOOTING
If you have a problem with this device, please read the troubleshooting guide
below.
The player does not turn on.
Ensure that the battery retains a charge. Try replacing the battery with a
new one.
Try resetting your player (remove and replace the battery).
Ensure that the Hold switch is disengaged.
The buttons do not work.
Ensure that the battery retains a charge. Try replacing the battery with a
new one.
Ensure that the Hold switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver
has been properly installed.
If using the supplied USB extension cable, ensure that it is securely at-
tached to the player and the PC, or try using another USB cable.
If you have connected the player through a USB hub, try connecting the
player directly to your computer.
Ensure that the player’s memory capacity is not full.
Ensure that the Hold switch is disengaged.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the sound quality is still poor, try
downloading the file again or re-encoding the file yourself.
