Moxee signal, User Manual, Page: 20 / 29

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Moxee Signal
User Manual
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Responding to Alerts
Check-ins
Each Contact receives a text
message and an email with a link
to view the location from which
the Check-in was sent. The email
may also include a preset message
explaining why it was sent.
Yellow Alerts
Each Contact receives a text
message and email notification that
the Device User needs help. The
Account Owner also receives an in-
app notification. Following the link
in the text or email, or opening the
Moxee App, brings Contacts to the
active alert, where they can see the
Device User’s latest location, listen
to audio clips recorded throughout
the event, and chat with each other
about the best way to help. The
Account Owner can also close the
alert from this screen.
Red Alerts
Each Contact receives a text
message and email notification
that the Device User needs help.
The Account Owner also receives
an in-app notification and the
professional monitoring service is
directly contacted. Following the
link in the text or email, or opening
the Moxee app, brings Contacts to
the active alert, where they can see
the Device User’s latest location,
listen to audio clips recorded
throughout the event, and chat with
each other about the best way to
help.
Screens pictured below show the Account Owner’s view. Contacts will see Check-ins from a Google Maps web view
and alerts within the web app. Appearance of screens may vary.