VPort 2141 Video Encoder User’s Manual
Troubleshooting
7-2
Power On Self Test (POST)
After the power has been turned on, the VPort 2141 will perform a self-diagnostic to detect any
hardware defects. The
CONNECT
(LED 2)
and
SERIAL
(LED 3) LEDs will blink during the
POST, and will keep blinking until the POST completes successfully, or a fatal error is detected. If
either status LED indicator is dim to start off with, the LED may be broken.
When certain fatal errors occur, LED2 and LED3 blink in a particular way to indicate the type of
failure, as described in the following table.
LED pattern after POST
Failed function
Troubleshooting
LED2 off, LED3 off
Ethernet network
1.
Check the LINK LED of
the attached port on the
Ethernet switch or hub. If it
is dim, the Ethernet cable
may be loose or shorted.
2.
If the cable is OK, the
Ethernet controller is
broken. Ask your reseller
for technical service.
LED2 blinks one time and
LED3 blinks 4 times
Ethernet network
The Ethernet controller is
broken. Ask your reseller for
technical service.
LED2 blinks one time and
LED3 blinks 3 times
System
The PCI interface cannot work.
Ask your reseller for technical
service.
ATTENTION
To reduce system failure caused by operation error, always read the related sections in this user’s
manual to prevent unexpected errors caused by “wild-guess configuration.”
Frequently Asked Questions
Q: Why can’t I connect to the VPort after rebooting?
A: The VPort Installation Wizard can find VPorts connected to the same LAN as the computer
running the Wizard. If the VPort’s IP address does not belong to the same LAN as the PC, or is
set to PPPoE, the Installation Wizard will not be able to locate the VPort.
Q: What should I do if I forget my password?
A: You must log in every time you access the VPort 2141. If you are not a permitted user, you may
view the images or control the camera as long as the demo account is opened. The demo
account user may use the username “demo”, which does not require a password, to access
limited features. If you are one of the managed users, you must ask the administrator for the
password the first time. If you are the administrator, there is no way to recover the root
password. The only way to regain access to the VPort 2141 is to restore the factory settings and
reinstall the VPort.
