Moxa Technologies Moxa Smartio C168H, User Manual, Page: 101 / 102

Problem Report Form
Smartio
C168 Series
Customer name:
Company:
Tel:
Fax:
Email: Date:
1. Moxa Product :
Smartio
C168 Series Model :
o
C168H
o
C168HS Serial Number : ___________
2. Moxa Driver Version : ________________
3. Moxa hardware settings :
3.1 Please check the hardware configuration by IO-IRQ.EXE from DOS or Windows 95/98 DOS
Prompt.
PORT 1 2 3 4 5 6 7 8
I/O
IRQ
Interrupt Vector: ________
Speed: ________________(High/Normal)
3.2 Jumper JP1 on the board:
o
open
o
short
4. Operating System :
o
Windows 95
o
Windows 98
o
Windows NT 3.51
o
Windows NT 4.0
o
DOS
o
UNIX
o
Others
5. PC Host : Make _________ Model _________
6. CPU : Speed _____MHz Make ______ Model ______
7. BIOS : Make __________________ Version _______
8. Problem Description : Please describes the problem as clearly as possible, including the error message
you see. We may have to follow your description to reproduce the problem.
o
Board not found.
o
Board found, but can’t transfer data.
o
Can transfer data, but lose data.
o
Can transfer data, but with garbled data.
o
Others. Detailed error message description is recommended: