172 - Troubleshooting
Troubleshooting
Check these questions first if you have problems with your phone.
Question
Answer
Is your battery
charged? Do
you see
B
in
the display?
The battery level indicator should
have at least one segment showing
(
C
). If it does not, recharge your
battery. See page 25.
Do you have a
valid SIM card
inserted in your
phone?
If necessary, turn off your phone and
make sure that you have inserted a
valid SIM card. See page 23.
Does the
handset have a
signal? Do you
see
j
in the
display?
The signal strength indicator should
have at least one segment showing
(
1
). If it does not, move to an area
with a stronger signal to use your
phone.
Is the earpiece
volume too
low?
While on a call, press the upper
volume key on the side of your
phone.
Is the phone set
to the proper
frequency band
for your
geographical
region?
Phones in different regions of the
world use different frequencies to
establish a network connection. You
may have to reset your phone’s
frequency to either 1900 MHz or 900/
1800 MHz when you travel to a new
location. See page 128.
UG.GSM.book Page 172 Thursday, June 6, 2002 2:22 PM