Motorola SURFboard SVG2501 User Manual Download Page 3

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SVG2501 Series Wireless Voice Gateway • User Guide

550885-001-a

Contents

Inside the Box.................................................................................................................................. 1

Contact Information ......................................................................................................................... 2

Minimum System Requirements .................................................................................................... 2

Product Overview

Front Panel....................................................................................................................................... 3

Rear Panel........................................................................................................................................ 4

MAC Label ....................................................................................................................................... 5

Cabling the Gateway

Installing the Battery........................................................................................................................ 6

Connecting the SVG2501 ................................................................................................................ 7

Connecting the SVG2501U.............................................................................................................. 9

Wall Mounting the Gateway.......................................................................................................... 10

Wall Mounting Template......................................................................................................... 11

Connecting to the Internet

Before You Begin........................................................................................................................... 13

Configuring TCP/IP for Windows XP ............................................................................................. 13

Configuring TCP/IP for Windows Vista .......................................................................................... 14

Verifying the IP Address ................................................................................................................ 14

Windows XP............................................................................................................................ 14

Windows Vista ........................................................................................................................ 15

Renewing the IP Address in Windows XP or Vista ....................................................................... 15

Setting Up a Wi-Fi Network........................................................................................................... 15

Configuring the Gateway

Starting the Gateway Configuration Manager ............................................................................... 16

Menu Options ......................................................................................................................... 17

Changing the Default Username and Password ........................................................................... 18

Restoring the Default Username and Password ........................................................................... 18

Saving Your Gateway Configuration .............................................................................................. 19

Restoring Your Gateway Configuration ......................................................................................... 19

Retrieving Help .............................................................................................................................. 19

Exiting the Gateway Configuration Manager................................................................................. 19

Troubleshooting

Solutions ........................................................................................................................................ 20

Front Panel LEDs and Error Conditions ......................................................................................... 21

Summary of Contents for SURFboard SVG2501

Page 1: ...M User Guide Motorola SURFboard SVG2501 Series Wireless Voice Gateway SVG2501 SVG2501U ...

Page 2: ...e to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time Motorola and ...

Page 3: ... Before You Begin 13 Configuring TCP IP for Windows XP 13 Configuring TCP IP for Windows Vista 14 Verifying the IP Address 14 Windows XP 14 Windows Vista 15 Renewing the IP Address in Windows XP or Vista 15 Setting Up a Wi Fi Network 15 Configuring the Gateway Starting the Gateway Configuration Manager 16 Menu Options 17 Changing the Default Username and Password 18 Restoring the Default Username ...

Page 4: ...B SVG2501 Series Wireless Voice Gateway User Guide iii 550885 001 a Software License Warranty Software License 22 Warranty Information 23 ...

Page 5: ...he type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to...

Page 6: ...fies that the coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or comme...

Page 7: ...e electrical power You have changed the physical address of your VoIP device and you did not update or otherwise advise your VoIP service provider of this change There are delays in making your location information available in or through the local automatic location information database Note Your service provider not Motorola is responsible for the provision of VoIP telephony services through thi...

Page 8: ...perating in conjunction with any other antenna or transmitter The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations The firmware setting is not accessible by the end user INDUSTRY CANADA IC STATEMENT This device complies with RSS 210 of the Industry Canada Rules Operation is ...

Page 9: ...cturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufact...

Page 10: ...e Box Before installing the SVG2501 verify that the following items are included in the box with the gateway If you obtained the gateway from your service provider some of the included items may be different Item Description Power Supply Provides power via an AC electrical outlet 10 100Base T Ethernet Cable Standard Category 5 or higher cable for connecting to the network Battery Provides backup p...

Page 11: ...onsumer cable products education and support please visit the Motorola support website at 4http broadband motorola com consumers support Minimum System Requirements The SVG2501 is compatible with the following operating systems Windows XP Service Pack 2 or later Windows Vista Service Pack 1 or later Mac 10 4 Ethernet connection Linux Ethernet connection ...

Page 12: ... LED indicators provide the following gateway status information for power communications and errors LED Flashing On 1 POWER Battery power is connected Note When running on battery power only POWER LED will flash and all remaining LEDS will turn OFF to conserve power Green Power is connected 2 RECEIVE Scanning for a downstream receive channel connection Green Downstream channel is connected 3 SEND...

Page 13: ...tivity Green Wireless pairing successfully established between the SVG2501 and another Wi Fi enabled device on your network printer PDA laptop etc Amber Wireless pairing was successful LED turns green after five minutes 7 BATTERY Battery is low Green Power is connected and battery is fully charged Rear Panel Both the SVG2501 shown above and SVG2501U rear panels contain the following cabling ports ...

Page 14: ... the Ethernet connection will shut off 3 RESET Resets the gateway It may take 5 to 30 minutes to find and lock on the appropriate communications channels Press and hold the RESET button for five seconds or longer to restore the factory default settings 4 CABLE Coaxial cable connection to the cable wall outlet 5 POWER 14VDC Power connector USB Available on SVG2501U models only For Windows computers...

Page 15: ...veryday use only for power backup during a power outage Install the battery before installing any other gateway components Installing the Battery 1 To remove the battery cover located on the bottom of the gateway place the gateway on its side with the LEDs facing up press down on the upper two locking tabs and then pull open the cover 2 Line up the battery terminals and then slide the battery into...

Page 16: ...end of the coaxial cable to the Cable connector on the gateway Hand tighten the connectors to avoid damaging them 3 Plug the power cord into the Power port on the gateway 4 Plug the other end of the power cord into an electrical wall outlet This powers on the gateway Allow the gateway 5 to 30 minutes to find and lock on the appropriate communications channels 5 Connect the Ethernet cable to the Et...

Page 17: ...scription POWER Turns on when AC power is connected to the gateway Indicates that the power is connected properly RECEIVE Flashes while scanning for the downstream receive channel Changes to solid green when the receive channel is locked SEND Flashes while scanning for the upstream send channel Changes to solid green when the send channel is locked ONLINE Flashes during the gateway registration an...

Page 18: ...or splitter 3 Connect the other end of the coaxial cable to the Cable connector on the gateway Hand tighten the connectors to avoid damaging them 4 Plug the power cord into the Power port on the gateway 5 Plug the other end of the power cord into an electrical wall outlet This powers on the gateway You do not need to unplug the gateway when it is not in use The first time you plug in the gateway a...

Page 19: ... flathead Two M3 5 6 screws with a flat underside and maximum screw head diameter of 9 0 mm to mount the gateway Note Contact a qualified installer to determine the appropriate screw length needed for mounting the gateway See the dimensioned view below for the spacing needed between the screw head and wall 9 0 mm 0 35 maximum screw head diameter 2 6 mm 0 10 maximum screw head thickness 2 5 mm 0 10...

Page 20: ...r on the gateway and the electrical outlet 5 Properly arrange the cables to prevent any safety hazards 6 Verify the gateway is still securely attached to the wall Wall Mounting Template You can print the following page to use as the wall mounting template After printing the template measure the hole spacing on the printout to make sure the size and scale are accurate ...

Page 21: ...B Cabling the Gateway Wall Mounting the Gateway SVG2501 Series Wireless Voice Gateway User Guide 12 550885 001 a ...

Page 22: ...Note For UNIX or Linux systems follow the instructions in the applicable user documentation Configuring TCP IP for Windows XP 1 Click Start and then click Settings 2 Click Control Panel 3 Double click Network Connections to list the Dial up and LAN or High Speed Internet connections 4 Right click the network connection for your network interface 5 Select Properties from the drop down menu to displ...

Page 23: ...utomatically 11 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 12 Click OK to close the Local Area Connection Properties window 13 Close the remaining windows and exit the Control Panel 14 When you complete the TCP IP configuration go to Verifying the IP Address in Windows Vista Verifying the IP Address Windows XP 1 On the Windows taskbar ...

Page 24: ...ress ranging from 169 254 0 0 to 169 254 255 255 is reserved for Automatic Private IP Addressing APIPA Renewing the IP Address in Windows XP or Vista 1 Click Start on the Windows taskbar 2 Select Run to open the Run window 3 Type cmd and click OK to open a command prompt window 4 Type ipconfig renew and press Enter A valid IP address should appear indicating that Internet access is available 5 Typ...

Page 25: ...s before proceeding To prevent unauthorized access change the default username and password immediately after logging onto the SVG2501 Configuration Manager for the first time See Changing the Default Username and Password for more information For security purposes do not configure your SVG2501 Wireless Voice Gateway over a wireless network connection Starting the Gateway Configuration Manager 1 O...

Page 26: ...ou can also monitor your cable system connection Additional pages provide diagnostic tools and allow you to change your SVG2501 user name and password Basic Views and configures SVG2501 IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS The Backup option allows you to save your SVG2501 configuration on your computer Advanced Configures and monitors how ...

Page 27: ... entries are case sensitive For Password Change Username type a new username For Current Username Password type the old password Make sure No is selected for Restore Factory Defaults Note Do not run Restore Factory Defaults to change the Username Password Restoring the Default Username and Password 1 From the Status menu select Security 2 Select Yes under Restore Factory Defaults 3 Click Apply to ...

Page 28: ...teway Configuration You can restore previously saved gateway settings on your computer 1 From the Basic menu select Backup 2 To restore your previously saved gateway configuration click Restore and then click OK to reboot the gateway or To select a different gateway configuration click Browse to locate the file and then click Open Click Restore and then click OK to reboot the gateway Retrieving He...

Page 29: ...m Possible Solution Power LED is off Check that the SVG2501 is properly plugged into the electrical outlet Check that the electrical outlet is working Press the RESET button on the rear panel Cannot send or receive data On the front panel note the status of the LEDs and refer to Front Panel LEDs and Error Conditions to identify the error If you have cable TV check that the TV is working and the pi...

Page 30: ...the Security Mode as a potential issue disable security After resolving your problem be sure to re enable wireless security On the Wireless Access Control Page be sure the MAC address for each affected wireless client is correctly listed Slow wireless transmission speed with WPA enabled On the Wireless Primary Network Page check whether the WPA Encryption type is TKIP If all of your wireless clien...

Page 31: ...e or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software Y...

Page 32: ... of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Home Networks Mobility Solutions Business 101 Tournament Drive Horsham PA 19044 Warranty Information SURFboard SVG2501 Wireless Voice Gateway Home Networks Mobility Motorola What is my limited warranty A limited warranty for this Product including Software is provided by Motorol...

Page 33: ...ou may have arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR...

Page 34: ...M logo are registered in the US Patent and Trademark Office SURFboard is a registered trademark of General Instrument Corporation a wholly owned subsidiary of Motorola Inc All other product or service names are the property of their respective owners 2010 Motorola Inc All rights reserved 550885 001 a 03 2010 ...

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