Motorola SURFboard SBV6120 Installation Manual Download | Manualshive

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Contents

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Contents

Safety and Regulatory Information

Contact Information ................................................................................................................................ 8

Standard Features ......................................................................................................................................... 8

Front Panel .................................................................................................................................................... 9

Rear Panel ................................................................................................................................................... 11

MAC Label................................................................................................................................................... 12

Getting Started

Before You Begin ........................................................................................................................................ 13

Precautions ........................................................................................................................................... 13

Signing Up for Internet Service ............................................................................................................ 14

System Requirements .......................................................................................................................... 14

Installing the Digital Voice Modem

Connecting the SBV6120 ............................................................................................................................ 15

Installing the Telephone for VoIP.......................................................................................................... 16

Testing the Connections ............................................................................................................................. 17

Obtaining an IP Address for an Ethernet Connection ................................................................................. 18

Configuring TCP/IP ...................................................................................................................................... 18

Configuring TCP/IP in Windows XP ...................................................................................................... 18

Configuring TCP/IP in Windows Vista................................................................................................... 19

Verifying the IP Address in Windows XP ............................................................................................. 19

Verifying the IP Address in Windows Vista .......................................................................................... 20

Renewing Your IP Address................................................................................................................... 20

Wall Mounting the SBV6120....................................................................................................................... 20

Wall Mounting Template ...................................................................................................................... 21

Troubleshooting Tips

Solutions...................................................................................................................................................... 23

Front Panel LEDs and Error Conditions....................................................................................................... 24

Software License

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Summary of Contents for SURFboard SBV6120

Page 1: ...m Motorola SURFboard SBV6120 DOCSIS 3 0 Digital Voice Modem Installation Guide ...

Page 2: ... UNIX is a registered trademark of the Open Group in the United States and other countries Macintosh is a registered trademark of Apple Computer Inc Adobe Adobe Acrobat and Adobe Acrobat Reader are registered trademarks of Adobe Systems Inc All other product or service names are property of their respective owners No part of the contents of this document may be reproduced or transmitted in any for...

Page 3: ...y a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local p...

Page 4: ...t connector s before disconnecting power Place this device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet Do not use the telephone to report a gas leak in the vicinity of the leak CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or CSA certified telecommunication line cord or national equivalent Do not cover the device or b...

Page 5: ...ovided through this equipment REGULATORY INFORMATION FCC Compliance Class B Digital Device This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found t...

Page 6: ...ntifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909...

Page 7: ...ecting the SBV6120 15 Installing the Telephone for VoIP 16 Testing the Connections 17 Obtaining an IP Address for an Ethernet Connection 18 Configuring TCP IP 18 Configuring TCP IP in Windows XP 18 Configuring TCP IP in Windows Vista 19 Verifying the IP Address in Windows XP 19 Verifying the IP Address in Windows Vista 20 Renewing Your IP Address 20 Wall Mounting the SBV6120 20 Wall Mounting Templ...

Page 8: ...section at the beginning of this guide or the Motorola SBV6120 Software License Warranty Safety and Regulatory Information card SLWSR Card included with the SBV6120 Digital Voice Modem For information about Motorola consumer cable products education and support visit the Motorola support website at http broadband motorola com consumers support Standard Features Two RJ 11 telephony ports for voice ...

Page 9: ...iving and transmitting data your service provider may implement bonded channels for the RECEIVE and SEND LEDs The LINK LED turns blue when a high speed Gigabit Ethernet GigE connection is made The SBV6120 front panel LEDs provide the following status information for power and communications SBV6120 Front Panel LEDs LED Off Flashing On 1 POWER Power is disconnected Not applicable Green Voice modem ...

Page 10: ...mpleted 5 LINK No connection to SBV6120 Ethernet port detected LAN activity transmitting or receiving data Amber A computer or hub is connected to the Ethernet 10Base T or Fast Ethernet 100Base T port Blue High speed Gigabit Ethernet 1000Base T connection from the SBV6120 to the computer 6 TEL 1 TEL 2 Telephone line is not set up for voice service Contact your VoIP service provider Telephone is of...

Page 11: ...nd cabling ports and connectors SBV6120 Rear Panel Cabling Ports and Connectors Port Connector Description 1 TEL 1 2 TEL 2 VoIP connection for a single or two line telephone VoIP connection for a single line telephone 2 Ethernet port 3 Coaxial cable connector 4 12VDC power connector ...

Page 12: ...l is located on the bottom of the SBV6120 The label contains the MAC address which is a unique 48 bit value that identifies each Ethernet network device To receive data service you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider ...

Page 13: ...for setting up the SBV6120 You will also need a 75 ohm coaxial cable to connect the SBV6120 digital voice modem to the nearest cable outlet If a TV is connected to the cable outlet use a 5 to 1002 MHz RF splitter and two additional coaxial cables to connect the TV and the SBV6120 Precautions Postpone SBV6120 installation until there is no risk of thunderstorm or lightning activity in the area To a...

Page 14: ...ser such as Microsoft Internet Explorer Netscape Navigator or Mozilla Firefox Microsoft Windows XP Windows Vista Macintosh UNIX or Linux operating system Note Make sure all the latest service packs and patches for your operating system are installed on your computer Ethernet Connection You can connect any combination of Microsoft Windows Macintosh UNIX or Linux computers to the SBV6120 LAN using a...

Page 15: ... installation power off your computer and unplug the digital voice modem To prevent damage to the SBV6120 from static electricity perform each installation step in the following order 1 Connect one end of the coaxial cable to a grounded cable outlet or splitter 2 Connect the other end of the coaxial cable to the cable connector on the SBV6120 Hand tighten the connectors to avoid damaging them 3 Pl...

Page 16: ...service provider DO NOT connect the telephone cable from the TEL port on the SBV6120 to a traditional telephone wall jack only connect it to a telephone CAUTION To reduce the risk of fire use only No 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SBV6120 Use only a standard telephone In many businesses digital phones t...

Page 17: ... 2 will be off The remaining LEDs should be on or flashing Note Refer to Front Panel Description for LED status information 3 Open a web browser 4 Go to any website to check for an Internet connection 5 Check the telephone for a dial tone If there is no dial tone then your telephone line is not set up for voice service Note Contact your service provider to provision the telephony line s If the con...

Page 18: ...osh or UNIX systems follow the instructions in the applicable Macintosh or UNIX user documentation Configuring TCP IP in Windows XP 1 Open the Control Panel 2 Double click Network Connections to list the Dial up and LAN or High Speed Internet connections 3 Right click the network connection for your network interface 4 Select Properties from the drop down menu to display the Local Area Connection ...

Page 19: ...ct Obtain an IP address automatically and Obtain DNS server address automatically 10 Click OK to save the TCP IP settings and close the Internet Protocol Version 4 TCP IPv4 Properties window 11 Click OK to close the Local Area Connection Properties window 12 Close the remaining windows and exit the Control Panel After configuring TCP IP on your computer perform the applicable procedure to verify t...

Page 20: ... exit and press ENTER to close the command prompt window If after performing this procedure your computer cannot access the Internet call your cable provider for help Wall Mounting the SBV6120 Do the following to mount the SBV6120 on the wall Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services Follow all local standards...

Page 21: ...nstall an anchor in each hole 8 Using a screwdriver turn each screw until the head protrudes from the wall as shown in the following wall mounting screw dimensions illustration 6 0 mm 24 inches maximum 9 0 mm 35 inches maximum 2 5 mm 10 inches There must be 10 inches 2 5 mm between the wall and the underside of the screw head The maximum distance from the wall to the top of the screw head is 6 0 m...

Page 22: ...B 3 Installing the Digital Voice Modem 22 Figure 1 SBV6120 Wall Mounting Template ...

Page 23: ...data Check the LEDs on the front of the SBV6120 Note the first LED from top to bottom that is off or flashing This LED indicates where the error occurred as described in Front Panel LEDs and Error Conditions POWER RECEIVE and SEND LEDs should always be on ONLINE LED should be on LINK LED should be flashing If you have cable TV service then you can determine if the cable system is working properly ...

Page 24: ... power light is on If it is not check that the power cord is properly plugged into the electrical outlet and the digital voice modem If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your telephone service will not function Front Panel LEDs and Error Conditions LED Turns Off During Startup If Turns Off During Normal Operation...

Page 25: ...oftware You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same pers...

Page 26: ...nder United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or othe...

Page 27: ...4 U S A http www motorola com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office All other product or service names are the property of their respective owners 2009 Motorola Inc All rights reserved 548419 001 a 03 2009 ...

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