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Motorola Confidential Proprietary
SECTION 1.0 - SERVICE POLICY
1.1
Warranty:
Product will be sold with the standard 12 months warranty terms and conditions. Accidental
damage misuse, retailers extended warranties will not be supported under warranty. Non
warranty repairs will be available at agreed fixed repair prices.
Proof of purchase will be required to validate warranty claims.
1.2
Out Of Box Failure Policy:
The standard OOB Failure criteria will apply. Early life customer units which fail within less
than 30 minutes as measured by the Life Time Call Timer, to be returned to Manufacturing
for root cause analysis, to guard against epidemic criteria. Manufacturing to bear the costs of
early life failure.
1.3
Product Support:
The product will be supported under a mid/high tier Loaner program or alternative low cost
service strategy (To be agreed with European Customer Service Manager). Exchange units
will not be available. Customers original telephones will be repaired but not refurbished as
standard.
The first 100 fails found in the EMEA Region should be reported to the European Technical
Support Group and the faulty units sent for their attention.
For the first 3 to 6 months in field, Motorola Hi-Tech Centres only will perform all repairs
(Level 1, 2, 3 and 4) in order to give accurate and detailed feedback to engineering.
After this period appointed Motorola Service Hubs will perform warranty and non warranty
field service for level 2 (assemblies) and level 3 (limited pcb component). The Motorola
HTC centres will perform level 4 (full component) repairs.
1.4 Customer
Support:
Customer support (End user) will be available through dedicated Call Centres and In Country
Help desks.
Summary of Contents for StarTAC130
Page 1: ...StarTAC130 GSM The World s Leading Cellular Telephone Manufacturer Service Manual ...
Page 2: ...GSM StarTAC130 PERSONAL CELLULAR TELEPHONE Service Manual Ver 1 0 ...
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Page 60: ...Page 31 MOTOROLA CONFIDENTIAL PROPRIETARY GSM Krunch Level 3 Procedure vers 1 1 03 05 1999 ...
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