background image

 

 

General

 

I do not hear sound when I

 

am accessing a remote  Pet

 

Camera.

 

You can tap on the Speaker icon
in the video  stream screen to 
hear audio. By default, the audio 
is OFF when you are accessing a 
remote Pet Camera.

 

General

 

What is the meaning of

 

"Local Camera"  and

 

"Remote Camera"?

 

When you are accessing your
Pet Camera  from the same 
wireless network  (Home)  in 
which it is configured, it is a local 
Camera. When you are 
accessing your Pet Camera 
away from your home, it is a 
Remote Camera. You may be 
using 3G,  4G  or 4G  LTE or a Wi-
Fi 

® 

connection outside of your

home.

 

 

 
 
 

 
 
 

 
 
 

 

 
 

 
 
 

 
 

 

42 

Troubleshooting

 

 

EN

GL

IS

H

 

 

General 

What is the significance of

 

LED flashing?

 

A flashing LED indicates the 
following status:

 

Slow flashing: 1. Your  Pet 
Camera is in setup mode.  You 
can add the Pet Camera  to your 
account  in this mode.  Out  of the 
box, the Pet Camera  is in Setup 
mode. To reset to Setup mode, 
see Section 5.8.

 

Slow flashing: 2. The Pet Camera 
is either connecting to the router 
or has lost the link to the router. 
Please ensure that the Pet 
Camera is in the  Wi-Fi

® 

signal 

range.

 

LED  is stable: The Pet Camera  is 
connected to the Wi-Fi

® 

network.

 

 

 
 

 
 

 

 
 
 

 
 
 

 
 
 

 
 

Troubleshooting  

43

 

Summary of Contents for SMARTCOLLAR5000

Page 1: ...AR5000 The features described in this User s Guide are subject to modifications without prior notice User s Guide Wearable Smart Device with HD Camera and Wi Fi Internet Viewing Model SMARTCOLLAR5000 The features described in this User s Guide are subject to modifications without prior notice ...

Page 2: ...s 6 8 Upgrade the product s app and firmware see page 34 Got everything 1 x Pet Camera with integrated battery Best Fits Pets Over 15 lbs 1 x Leatherette Collar Strap for the Pet Camera 1 x Power Adapter for the Pet Camera 1 x Quick Start Guide 1 x User Guide Overview of the Pet Camera 1 2 3 4 9 5 10 6 7 1 GPS Antenna Tracking locate the dog s position GeoFencing notify you when the dog leaves the...

Page 3: ...era away from these types of products or turn them OFF if they appear to be causing interference Always ensure that you have a good Wi Fi or mobile connection available Table of contents 5 ENGLISH Table of contents 1 Safety Instructions 6 2 System Requirements 7 3 Basic Setup 8 3 1 Charge the Pet Camera 8 3 2 Attach the Adjustable Strap to the Pet Camera 8 3 3 Fit the Pet Camera on your Dog s Neck...

Page 4: ...en handled as described in the User s Guide safe to use Therefore always read the instructions in this User s Guide carefully before using the product This product is not a toy Do not allow children to play with it This product is not a substitute for responsible supervision of your dog Test this product and all its functions so that you are familiar with it prior to actual use Only use the Power ...

Page 5: ... strap through the first slot moving it towards the second slot Slot Slot 3 Continue to thread through the second slot Basic Setup 9 ENGLISH 3 3 Fit the Pet Camera on your Dog s Neck 1 Have your dog stand in a balanced position on a flat even surface 2 Put the strap over your dog s neck centering the Pet Camera underneath its neck and making sure that the Motorola logo is upright facing you 3 Stri...

Page 6: ...server will authenticate the user s identity before it grants access to the Camera Important Make sure that the battery level is more than 70 or the power adapter is plugged in before starting installation Setup Connect the power adapter to an electrical outlet and insert the plug into the micro USB socket on the Pet Camera Press and hold the POWER KEY for about 3 seconds to switch it on When swit...

Page 7: ...a Petcam Download Hubble for Motorola Petcam App from Google Play Store and install it on your Android device 4 1 3 Run Hubble for Motorola Petcam app on Android device Ensure that your Android device is connected to your Wi Fi router Run Hubble for Motorola Petcam App tap Get Started enter your account information read through the Terms of Service then select Iagreetothe Terms of Use before you t...

Page 8: ...amera A5 Connecting Devices 15 Android TM ENGLISH Select your Wi Fi Network enter your password and then tap Connect Pictures A6 A7 A6 A7 It will take a few minutes for the Pet Camera to connect to the Wi Fi network before showing the connection status Picture A8 A9 If connection fails please tap Retry and repeat the steps starting from 4 1 4 A8 A9 Tap ViewCamera to go into live streaming mode ...

Page 9: ...KEY for about 3 seconds to switch it on When switched on the LED lights up in solid green and a message indicating that the device is ready for connection is played 4 3 2 Download Hubble for Motorola Petcam App Go to App Store to search for Hubble for Motorola Petcam Download Hubble for Motorola Petcam App and install it on your iPhone iPad 4 3 3 Run Hubble App on your iPhone iPad Ensure that your...

Page 10: ...inue Connecting Devices 19 iOS ENGLISH The following setup instructions will appear on the screen i4 i5 i6 Press the Home Key on iPhone iPad and go to Settings Wi Fi menu Pictures i4 i5 Select your Pet Camera from the list of networks Picture i6 Return to the Hubble app to resume setup Name the location of your Pet Camera and tap Continue Pictures i7 i8 i7 i8 Select your Wi Fi network and tap Cont...

Page 11: ...the connection status Picture i11 i12 i11 i12 If connection fails please tap Retry and repeat the steps starting from 4 3 4 Tap View Live Camera to go into live streaming mode Connecting Devices 21 iOS ENGLISH 4 4 Home Screen of Hubble App on iOS Devices Tap to enter live streaming mode Tap to enter Camera Settings Tap to access Camera list Tap to enterAccount Settings ...

Page 12: ...eceive a notification when the battery level falls below 20 The Pet Monitor will go into power saving mode All functions will be deactivated except mobile connection You must have a 2G network subscription plan and be within 2G coverage areas Send Pre recorded Reward or Warning Message see Section 5 2 You can record reward or warning messages and send them to your dog through the Pet Collar when t...

Page 13: ...o take a photo record a video from your Pet Camera or activate night vision the white LED light on the Pet Camera will light up Two way communication Tap to activate the function Tap on the round button once to speak through the Pet Camera Toggle the button again to listen to the audio feedback from the Pet Camera Send Reward Warning Messages Tap to send a pre recorded reward or warning message to...

Page 14: ...Video Activate Night Vision Tap to take a photo record a video from your Pet Camera or activate night vision the white LED light on the Pet Camera will light up ENGLISH Location Tracking and Geo Fencing Tap Track to track the location of your pet Your pet s location is identified by a blue dot Note that location tracking will be based on the mobile network first with a tolerance of around 0 6miles...

Page 15: ...ecord a video from your Pet Camera Location Tracking and Geo Fencing Tap Track to activate location tracking Your pet s location is identified by a blue dot Note that location tracking will be based on the mobile network first with a tolerance of around 0 6miles then by GPS satellite with a tolerance of around 30 feet Tap to set the radius for Geo Fencing 28 Overview of the features in Hubble App ...

Page 16: ... Recorded Tone Record Reward Tone and Warning Tone GPS Notification On or Off GPS Mode Tap to select Battery Saving or Tracking 30 Overview of the features in Hubble App ENGLISH Fencing Settings Set up virtual boundary and receive notifications when your dog ventures out of the set boundary Fence Notification On or Off Fence Sensitivity Low Medium or High Narrow 50mto 100m Medium 101m to 200m Larg...

Page 17: ... or uncheck the checkbox to enable or disable Remote Connection Setting Remote View Timeout check or uncheck the checkbox to enable or disable About Hubble View Terms and Conditions Shows the current App version number Overview of the features in Hubble App 33 ENGLISH 5 7 Add another Pet Camera to your Hubble Account In the home screen of the Hubble app tap to add another Pet Camera to your accoun...

Page 18: ... recommend that you complete the upgrade as soon as possible Software Upgrade will only be performed in Wi Fi mode 6 2 Firmware Upgrade Firmware updates will be sent to the Pet Camera over Wi Fi or GPRS network Working with PC Notebook 35 ENGLISH 7 Working with PC Notebook Go to http www hubbleconnected com motorola login Enter your User Name and Password and then click Login if you have already c...

Page 19: ...ts or raw materials from used products you make an important contribution to the protection of the environment Please contact your local authorities in case you need more information on the collection points in your area Dispose of the battery pack in an environmentally friendly manner according to your local regulations Cleaning and Care 37 ENGLISH 9 Cleaning and Care Check your dog s neck area f...

Page 20: ...Error Solution Account I am not able to login even after registration Please check your user name and password Account I receive an error message saying Email ID is not registered Please ensure that you have registered an account with us Tap Create Account to create an account Account What do I do if I forget my password Click on the Forgot Password link on the website http www hubbleconnected com...

Page 21: ...ound interference caused by my other webcam devices Video streaming performance is related to internet bandwidth especially if you have 2 or more video streamingdevices that are working through the same router 40 Troubleshooting ENGLISH Features The sound alert setting threshold is not right You can adjust Sound Sensitivity to trigger notifications under the Pet Camera Settings menu See Section 5 ...

Page 22: ...me it is a Remote Camera You may be using 3G 4G or 4G LTE or a Wi Fi connection outside of your home 42 Troubleshooting ENGLISH General What is the significance of LED flashing A flashing LED indicates the following status Slow flashing 1 Your Pet Camera is in setup mode You can add the Pet Camera to your account in this mode Out of the box the Pet Camera is in Setup mode To reset to Setup mode se...

Page 23: ...id and iOS I am not able to find my Pet Camera during the last step and the setup fails Please reset the Pet Camera to Setup mode and try again To reset the Pet Camera see Section 5 8 44 Troubleshooting ENGLISH Setting up When the video is cut off the application attempts to reconnect and this results in lost sound and choppy video You will need to turn off the auto lock function on your smart dev...

Page 24: ...ditioned refurbished pre owned or new Products Accessories or parts General Information 47 ENGLISH What Other Limitations Are There ANY IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY OTHERWISE THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED WARRANT...

Page 25: ...ce testing adjustment installation maintenance alteration or modification in any way by someone other than MOTOROLA BINATONE or its authorized service centers are excluded from coverage General Information 49 ENGLISH Altered Products Products or Accessories with a serial numbers or date tags that have been removed altered or obliterated b broken seals or that show evidence of tampering c mismatche...

Page 26: ... one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation is subject to the following...

Page 27: ...sofApple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Google Play Android and Chrome are trademarks of Google Inc Wi Fi is a trademark of the Wi Fi Alliance Internet Explorer and Windows are trademarks of the Microsoft group of companies Firefox is a registered trademark of the Mozilla Foundation Adobe and Flash are either registered trademarksortrademarks...

Reviews: