Troubleshooting
35
ENGLISH
General
How do I download the
Application for Android™
and iOS devices?
Android™:
- Open the
Google Play Store
on
your Android™ device
- Select
Search
- Type
"Hubble for Petcam"
- The results will show the
Hubble for Petcam App
- Select to install it
iOS Device:
- Open the
App Store
SM
- Select
Search
- Type
"Hubble for Petcam"
- The results will show the
Hubble for Petcam App
- Select to install it
Setting Up
While I am adding a new
Pet Camera to my account,
I am not able to find any Pet
Camera to add.
If you are trying to add a Pet
Camera which has previously
been added into your account or
another account, you will first
have to reset the Pet Camera. To
reset the Pet Camera, see
Section 5.7.
Setting Up
During setup on devices
for Android™ and iOS, I
am not able to find my Pet
Camera during the last
step and the setup fails.
Please reset the Pet Camera to
Setup mode and try again. To
reset the Pet Camera, see
Section 5.7.
Setting up
When the video is cut off,
the application attempts to
reconnect and this results
in lost sound and choppy
video.
You will need to turn off the auto
lock function on your smart
device to ensure continuous
video/audio feeding.
