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SBV5322 SURFboard Digital Voice Modem
Troubleshooting
Front-Panel Lights and Error Conditions
If a telephone line is properly connected and the telephone line LED remains off, the line has
not been set up for service. Contact your service provider. For more information about the
lights, see
“Top and Front Panel”
on page 3.
Contact Us
If you need assistance while working with your SURFboard Digital Voice Modem, contact
your cable provider. For more information about customer service, technical support, or
warranty claims, see the
Regulatory, Safety, Software License, and Warranty Information
card provided with the digital voice modem.
For information about Motorola consumer cable products, education, and support, visit
http://broadband.motorola.com/consumers/support.
Frequently Asked Questions
Q
What is high-speed cable Internet access?
A
Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is
extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.
Q
What is Voice-over-Internet Protocol (VoIP)?
A
VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service.
Q
How fast is a digital voice modem?
A
A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem.
Network conditions, such as traffic volume and the speed of the sites you visit, can affect download speeds.
Light
Turns Off During Startup If
Turns Off During Normal Operation If
Power
The digital voice modem is not properly
plugged into the power outlet
The digital voice modem is unplugged
Downstream
(Receive)
The receive channel cannot be acquired
The receive channel is lost
Upstream
(Send)
The send channel cannot be acquired
The send channel is lost
Online
IP registration is unsuccessful
The IP registration is lost
Link
Communication between the computer and
the modem is interrupted
Communication between the computer and the
modem is interrupted
Battery
AC power is not present
AC power is not present
Telephone 1,
2, 3, and 4
If a telephone light fails to flash during startup,
telephone line configuration has failed
Connected during a phone call and does not
blink, telephone connection is lost
