Motorola SBV5120 Series User Manual Download

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SBV5120 Series VoIP Cable Modem User Guide

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Introduction

Installation

Troubleshooting

Glossary

License

What type of technical support is available?

For questions about your Internet service, connection, or VoIP cable modem, contact your cable service
provider.

What do I do if my SURFboard VoIP cable modem stops working?

“Troubleshooting”

on page 34

provides tips to diagnose problems and simple solutions. If you continue to

have problems, contact your cable service provider or Motorola as described in

“Contact Us”

on page 46.

Summary of Contents for SBV5120 Series

Page 1: ...User Guide SBV5120 Series VoIP Cable Modem ...

Page 2: ...quipment Give particular attention to all safety precautions Retain the instructions for future reference This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that comes with the product Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this eq...

Page 3: ...able system is grounded so as to provide some protection against voltage surges and built up static charges Article 820 20 of the NEC Section 54 Part I of the Canadian Electrical Code provides guidelines for proper grounding and in particular specifies the CATV cable ground shall be connected in the grounding system of the building as close to the point of cable entry as practical FCC Compliance C...

Page 4: ...y derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed incl...

Page 5: ...tting Up a USB Driver in Windows XP 18 Configuring TCP IP 19 Configuring TCP IP in Windows 95 98 or Windows Me 20 Configuring TCP IP in Windows 2000 22 Configuring TCP IP in Windows XP 26 Verifying the IP Address 29 Verifying the IP Address in Windows 95 Windows 98 or Windows Me 29 Verifying the IP Address in Windows 2000 or Windows XP 30 Renewing Your IP Address 31 Cabling for Multiple Users 32 E...

Page 6: ...pped with an Ethernet adapter directly to the Ethernet port on the SURFboard VoIP cable modem Two computers one to the USB port and one to the Ethernet port Up to 31 computers to a single SURFboard VoIP cable modem using an Ethernet hub as shown in Cabling for Multiple Users on page 32 You can connect up to two standard telephone lines using your SURFboard VoIP cable modem supporting Standard feat...

Page 7: ...m Scanning for a receive downstream channel connection The downstream channel is connected 4 US Upstream Scanning for a send upstream channel connection The upstream channel is connected 5 Online Scanning for a network connection The startup process is complete 6 Link Transmitting or receiving data A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel ...

Page 8: ...le terminated with an RJ 45 connector 4 USB The USB port provides a connection to USB equipped computers 5 Reset If you experience a problem you can push this recessed button to reset the VoIP cable modem see Troubleshooting on page 34 Resetting may take some time 5 to 30 minutes because the VoIP cable modem must find and lock on the appropriate communications channels 6 CABLE The CABLE port provi...

Page 9: ...void damaging the VoIP cable modem with static electricity Always first connect the coaxial cable to the grounded cable TV wall outlet Before you connect or disconnect the USB or Ethernet cable from your VoIP cable modem or PC always touch the coaxial cable connector on the VoIP cable modem to release any static charges To prevent overheating the VoIP cable modem do not block the ventilation holes...

Page 10: ...bel marked CM HFC MAC ID on the bottom of the cable modem You can record it here 00 ______ ______ ______ ______ ______ To receive telephone service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the cable modem You can record it here 00 ______ ______ ______ ______ ______ You should ask your cable service provider the following questions Do you ...

Page 11: ...odem is compatible with Microsoft Windows Macintosh and UNIX computers Ethernet Card You can use the Ethernet connection with any Windows Macintosh or UNIX computer equipped with a 10Base T or 10 100Base T Ethernet card Windows 95 UNIX or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before you install the VoIP cable modem If...

Page 12: ...our computer as described for your situation Configuring TCP IP on page 19 Refer to your Macintosh or UNIX user manual for information regarding TCP IP and IP Address configuration Cabling and Startup for a Single User Allow some time 5 to 30 minutes to power up the first time because the SURFboard VoIP cable modem must find and lock on the appropriate channels for communications 1 Be sure your co...

Page 13: ...nnel and changes to solid green when it is connected Send flashes while scanning for the send upstream channel and changes to solid green when it is connected If you use the internal dial up modem for upstream communication you may hear it dial up and connect Online flashes while the VoIP cable modem downloads configuration data and changes to solid green when the download is complete 7 Connect yo...

Page 14: ...B Driver in Windows Me on page 14 Setting Up a USB Driver in Windows XP on page 18 When you finish setting up the USB driver you can continue with Configuring TCP IP on page 19 The SURFboard VoIP cable modem USB driver does not support Macintosh or UNIX computers For those systems connect through Ethernet only Caution Contact your cable service provider before connecting your VoIP cable modem to y...

Page 15: ...d read by the PC before you connect the VoIP cable modem to the PC 1 Connect the VoIP cable modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 7 A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed 2 Click Next 3 Be sure Search for the best driver for your device is selected and click Nex...

Page 16: ...or a new driver for this device is displayed 6 If your computer successfully locates the driver skip to step 8 If your computer does not locate the driver the previous window is displayed again Select Specify a location and type the location of your CD ROM drive To load the driver successfully you may need to click Browse to manually select the driver file from the CD ROM For the SBV5120 select th...

Page 17: ...ving the USB Driver from Windows 98 or Windows Me on page 34 Then repeat this procedure 9 After the window is displayed click Next If a window with the message Copying Files displays and asks for your CD ROM drive type your CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To...

Page 18: ...rt your computer When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 95 98 or Windows Me on page 20 If you have difficulties setting up the USB driver perform Removing the USB Driver from Windows 98 or Windows Me on page 34 and repeat this procedure If that does not correct your problem see the Regulatory Safety Software License and Warranty Information ca...

Page 19: ... you complete the USB connection the Add New Hardware Wizard window is displayed 2 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the following window is displayed Otherwise be sure the SURFboard VoIP Cable Modem CD ROM is correctly inserted in your CD ROM drive 3 Click Finish to complete the installation When you finish se...

Page 20: ... cable 1 Connect the VoIP cable modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 7 A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed 2 Click Next 3 Be sure Search for a suitable driver for my device is selected 4 Click Next Although your SURFboard VoIP cable modem model number may ...

Page 21: ...cked 6 Click Next 7 If the Insert Disk window is displayed be sure the SURFboard VoIP Cable Modem CD ROM is in the CD ROM drive and follow steps 8 to 12 Otherwise if the Completing the Found New Hardware window is displayed you can skip to step 12 8 On the Insert Disk window click OK 9 If necessary select your CD ROM drive in the Copy files from list 10 Click Browse ...

Page 22: ...ory The Files Needed window is displayed 12 Click OK The Found New Hardware Wizard window is displayed 13 Click Finish to complete the installation When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 on page 22 If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 on page 36 and repeat this procedure ...

Page 23: ...Cabling and Startup for a Single User on page 7 A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed 2 Be sure Install the software automatically is selected 3 Click Next Windows automatically searches for the correct USB drivers and installs them 4 Click Finish to complete the installation Otherwise be sure the SURFboard VoIP Cable Modem CD ROM is ...

Page 24: ...iguring TCP IP in Windows 95 98 or Windows Me on page 20 Configuring TCP IP in Windows 2000 on page 22 Configuring TCP IP in Windows XP on page 26 Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 29 Verifying the IP Address in Windows 2...

Page 25: ... the Network icon on the Control Panel window The Network window is displayed 4 Select the Configuration tab 5 Verify that TCP IP is installed for the adapter that will be used to connect to the VoIP cable modem by looking for TCP IP If found TCP IP is installed Skip to step 10 If TCP IP is not installed for the adapter continue with step 6 6 Select the adapter to be used for the SURFboard cable m...

Page 26: ...ol section of Select Network Protocol window 9 Click OK 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the VoIP cable modem 11 Click Properties The TCP IP Properties window is displayed 12 Click the IP Address tab 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click...

Page 27: ... the IP Address in Windows 95 Windows 98 or Windows Me on page 29 Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus The Control Panel window is displayed 3 Double click the Network and Dial up Connections icon on the Control Panel window The Network and Dial up Connections window is displayed ...

Page 28: ...from system to system The Local Area Connection number Status window is displayed 5 Click Properties The Local Area Connection Properties window is displayed 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Continue with step 7 ...

Page 29: ... Type window and click Add The Select Network Protocol window is displayed 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed 10 On the Local Area Connection number Properties window be sure the box next to Internet Protocol TCP IP is checked ...

Page 30: ...ayed 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Click OK to accept the TCP IP settings 13 Click OK to close the Local Area Connection number Properties window 14 Click OK when prompted to restart your computer and click OK again When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP on page 30...

Page 31: ...nse Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window shown 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 ...

Page 32: ...ernet Connections The Network and Internet Connections window is displayed 4 On the Network and Internet Connections window click Network Connections to display the LAN or High speed Internet connections Skip to step 6 5 If a classic view similar to below is displayed click Network Connections to display the LAN or High speed Internet connections ...

Page 33: ...n your network connection If more than one connection is displayed be sure to select the one for your network interface 7 Select Properties from the pop up menu The Local Area Connection Properties window is displayed 8 On the Local Area Connection Properties window be sure Internet Protocol TCP IP is checked If it is not checked check it ...

Page 34: ...operties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP on page 30 Verifying the IP Address The following subsections describe verifying an IP Address Perform the appropriate procedure for you Windows version Verifying the IP Address in Windows 95 Windows 98 or Windows Me on page 29 Verifying the IP Address in Windows 2000 or Windows ...

Page 35: ...s the Internet call your cable service provider for help Verifying the IP Address in Windows 2000 or Windows XP To check the IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig and press ENTER to display your IP configuration A display like below indicates a normal configuration The example values for Adapter Address IP A...

Page 36: ...ls on your television After successfully verifying your cable connections and proper cable TV operation you can renew your IP address Renewing Your IP Address To renew your IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Internet access should be availa...

Page 37: ...et and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the VoIP cable modem as shown You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown You cannot connect more than one computer to the VoIP cable modem through the USB port Cable outlet Coaxial cable Computer USB cable Ethernet cable...

Page 38: ...ation Troubleshooting Glossary License Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SURFboard VoIP cable modem as shown Cable outlet Coaxial cable Ethernet cable Ethernet hub or switch Computer Computer Computer Ethernet cable SURFboard VoIP cable modem ...

Page 39: ...n the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 35 If all lights are off except the Standby light the VoIP cable modem is in Standby mode Press the Standby button to reconnect your Internet service The Standby button does not affect the Tel1 Tel2 LEDs If you have cabl...

Page 40: ...page 2 Light Turns Off During Startup If Turns Off During Normal Operation If Power The VoIP cable modem is not properly plugged into the power outlet The VoIP cable modem is unplugged or is in standby mode Press the Standby button DS Receive The receive channel cannot be acquired The receive channel is lost US Send The send channel cannot be acquired The send channel is lost Online IP registratio...

Page 41: ...ight click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties The Network window is displayed 2 Click the Motorola SURFboard USB Cable Modem and click Remove The Network window no longer displays Motorola SURFboard USB Cable Modem in the list Although your SURFboard VoIP cable modem model number may be different than in the images in this gu...

Page 42: ...e from your computer or VoIP cable modem 5 Click Yes to restart your computer 6 Insert the SURFboard VoIP Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed 7 Press the Esc key on the keyboard to exit the CD ROM start up screens 8 Start Windows Explorer Your Windows Explorer may appear slightly different than here 9 Select your CD ROM drive D in t...

Page 43: ...emove Driver to remove the USB driver After you remove the USB driver re install the USB driver on your computer Setting Up a USB Driver in Windows 98 on page 10 Setting Up a USB Driver in Windows Me on page 14 If you continue to have problems contact your cable service provider Removing the USB Driver from Windows 2000 1 On your Windows desktop click Start 2 Click Settings Although your SURFboard...

Page 44: ...Exit Print Introduction Installation Troubleshooting Glossary License 3 Double click Control Panel The Control Panel window is displayed 4 Double click System to display the System Properties window 5 On the System Properties window click the Hardware tab ...

Page 45: ... The Uninstall icon is displayed on the window near the top 9 Click Uninstall 10 Close the Device Manager window 11 Close the Control Panel window 12 Insert the SURFboard VoIP Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices is displayed 13 Press the Esc key on the keyboard to exit the start up screens 14 Start Windows Explorer Your Windows Explorer may appe...

Page 46: ... Remove utility from the SURFboard VoIP Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed Be sure the USB cable is disconnected 18 Click Remove Driver After you remove the USB driver re install the USB driver following Setting Up a USB Driver in Windows 2000 on page 15 If you continue to have problems contact your cable service provider ...

Page 47: ...tart to display the Start window shown 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options 3 If a Category view similar to above is displayed click Performance and Maintenance Otherwise skip to step 5 Although your SURFboard VoIP cable modem model number may be different than in the images in this guide the procedure is the same ...

Page 48: ...oduction Installation Troubleshooting Glossary License 4 On the Performance and Maintenance window click System to display the System Properties window Skip to step 6 5 If a classic view similar to below is displayed click System to display the System Properties window ...

Page 49: ...lay the Device Manager window 8 On the Device Manager window double click Network adapters 9 Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top Click Uninstall 10 Close the Device Manager window 11 Close the Control Panel window 12 Insert the SURFboard VoIP Cable Modem CD ROM in the CD ROM drive After a short time a window with language choices ...

Page 50: ... 15 Click My Computer 16 Click the Motorola CD icon D in the image 17 Double click remove or remove exe to run the Remove utility from the SURFboard VoIP Cable Modem CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed Be sure the USB cable is disconnected 18 Click Remove Driver After you remove the USB driver re install the USB driver following Setting Up a USB Driver in Window...

Page 51: ...anada if you need assistance while working with the SURFboard VoIP cable modem and related equipment supplied by Motorola For answers to typical questions see Frequently Asked Questions on page 47 For information about Motorola consumer cable products education and support visit www motorola com broadband consumers If you rent or lease your SURFboard VoIP cable modem Contact your cable service pro...

Page 52: ...le television system networks They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems Your Motorola SURFboard VoIP cable modem is DOCSIS or Euro DOCSIS certified Q What is PacketCable A PacketCable is an evolving set of interface specifications for delivering advanced real time multimedia services over cable for example VoIP multimedia conferenci...

Page 53: ...or questions about your Internet service connection or VoIP cable modem contact your cable service provider Q What do I do if my SURFboard VoIP cable modem stops working A Troubleshooting on page 34 provides tips to diagnose problems and simple solutions If you continue to have problems contact your cable service provider or Motorola as described in Contact Us on page 46 ...

Page 54: ...s each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard VoIP cable modem You need to provide the MAC address to your cable service provider MHz Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second PSTN The public switched t...

Page 55: ...cense by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decom...

Page 56: ...wise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournamen...

Page 57: ...510984 001 2 04 MGBI Visit our website at www motorola com ...

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