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Motorola Satellite 9570, User Manual

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Motorola Satellite 9570 User Manual Download Page 51

Troubleshooting

51

Troubleshooting

If your 9570 Portable Dock fails to operate properly, 
follow these steps:

1.

Use this checklist to verify that all parts of the 
9570 Portable Dock are connected and 
working properly:

Symptom

What to Check

Where to Find
More 
Information

You see

Rotate 
Antenna

.

You hear chirping 
sounds.

Is the 
9500 Portable Phone 
docked properly?

“Docking and 
Undocking the 
Phone” on page 34

You see 

Check Card

.

Is a SIM card properly 
inserted in the phone or 
the auxiliary SIM card slot 
in the 9570 Portable Dock?

 “Using a SIM Card” 
on page 48

You see

Bad Card
See 
Supplier

.

Is the SIM card valid?

Contact your Service 
Provider.

Pressing the 
phone’s power 
button does not 
turn on the 
system.

Is the 9570 Portable Dock 
getting power? 
If using battery power:

•

Is the 
9500 Portable Phone’s 
battery charged?

•

Is the 
9570 Portable Dock’s 
battery charged?

•

If the 
9570 Portable Dock is 
connected to an 
external power source 
(AC Wall Charger or 
Vehicle Charger), is 
that source properly 
connected?

“Providing Power to 
the 
9570 Portable Dock” 
on page 23

9570.book  Page 51  Monday, March 15, 1999  4:43 PM

Summary of Contents for Satellite 9570

Page 1: ...0 Portable Phone The 9500 Portable Phone is available separately from your service provider All Motorola accessories are designed and manufactured to meet Motorola s superior specifications and world class quality standards The 9570 Portable Dock is designed to enhance the capabilities of the 9500 Portable Phone to help meet your wireless communication needs 9570 book Page i Monday March 15 1999 4...

Page 2: ...ii Welcome 9570 book Page ii Monday March 15 1999 4 43 PM ...

Page 3: ...9570 Portable Dock 23 Using Your 9570 Portable Dock 33 Docking and Undocking the Phone 34 Turning the Power On and Off 37 Placing a Call 40 Answering a Call 42 Ending a Call 44 Switching Between Speakerphone and Privacy Modes 45 Muting a Call 46 Adjusting Volume 47 Using a SIM Card 48 Transporting the 9570 Portable Dock 50 Troubleshooting 51 Index 53 Patent Information 57 9570 book Page iii Monday...

Page 4: ...iv Contents 9570 book Page iv Monday March 15 1999 4 43 PM ...

Page 5: ...al Radiological Protection Board of the United Kingdom GS 11 1988 American National Standards Institute ANSI IEEE C95 1 1992 National Council on Radiation Protection and Measurements NCRP Report 86 Department of Health and Welfare Canada Safety Code 6 These standards are based on extensive scientific review For example over 120 scientists engineers and physicians from universities government healt...

Page 6: ...hone your batteries are packed with a protective battery cover please use this cover for storing your batteries when not in use Driving Check the laws and regulations on the use of wireless telephones in the areas where you drive Always obey them Observe the following guidelines when using your phone while driving Give full attention to driving driving safely is your first responsibility Pull off ...

Page 7: ...alth care facilities may be using equipment that could be sensitive to external RF energy Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles Check with the manufacturer or its representative regarding your vehicle You should also consult the manufacturer of any equipment that has been added to your vehicle Posted Facilities Turn your p...

Page 8: ... boats fuel or chemical transfer or storage facilities areas where fuel odors are present for example if a gas propane leak occurs in a car or home areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you normally would be advised to turn off your vehicle engine ForVehicles Equipped with an Air Bag An air bag inflates with great force Do ...

Page 9: ...9 Introduction In this chapter you will learn about how to use this guide package contents product overview 9570 book Page 9 Monday March 15 1999 4 43 PM ...

Page 10: ...uide Here is what you will learn in the each part of this guide Setting Up the 9570 Portable Dock Setting Up the 9570 Portable Dock on page 19 tells how to mount the 9570 Portable Dock to a fixed surface install optional batteries in the 9570 Portable Dock use the 9570 Portable Dock to charge batteries connect the 9570 Portable Dock to an external power source 9570 book Page 10 Monday March 15 199...

Page 11: ... 9500 Portable Phone into the 9570 Portable Dock turn the 9570 Portable Dock s power on and off place receive and end a call mute and unmute a call adjust speaker and ringer volumes use an auxiliary SIM card with the 9570 Portable Dock transport the 9570 Portable Dock 9570 book Page 11 Monday March 15 1999 4 43 PM ...

Page 12: ...e These optional accessories are available separately batteries standard capacity Lithium Ion battery high capacity Lithium Ion battery antennas and cable fixed mast antenna for use on permanent buildings temporary fixed structures or boats The fixed mast antenna requires a cable for connection to the 9570 Portable Dock use either the 10 meter cable kit or the Custom Cable Kit and a cable that you...

Page 13: ...ount and the mobile permanent mount antennas are intended to be mounted on a metallic plane which also works as a ground The metallic ground plane must at a minimum measure 30 in X 30 in The recommended size of the metallic ground plane is 40 in X 40 in about the size of the roof of an average automobile custom cable kit for use when the included 10 meter cable is not long enough for your requirem...

Page 14: ... calls Available Customized Cable Lengths Cable Type Type N Male Type N Female Diameter Loss dB m Max Length in cm m ft FSJ1 F1PNM H F1PNF BH 25 635 0 262 4 5 14 7 FSJ2 Part of standard 10 meter cable kit F2PNM F2PNF 375 953 0 180 8 5 28 LDF4 L4PNM RC L4PNF RC 5 1 27 0 103 13 2 44 LDF4 5 L4 5PNM RC L4 5PNF RC 625 1 56 0 0734 19 7 65 LDF5 L5PNM RC L5PNF RC 875 2 22 0 0587 26 2 86 LDF6 L6PNM RC L6PN...

Page 15: ...d to a fixed mast antenna and cable a lightweight transportable unit powered by two optional batteries when you need the functionality and features of the 9570 Portable Dock but AC power is not available a vehicular unit when you need the functionality and features of the 9570 Portable Dock in a stationary vehicle Cradle for 9500 Portable Phone Cradle for Corded Handset SIM Card Release Button Bat...

Page 16: ...o charge calls to their own accounts BatteryTray The battery tray can hold two 9500 Portable Phone standard or high capacity batteries available separately You can use the battery tray for charging batteries using charged batteries as the 9570 Portable Dock s power source providing battery backup if external power is lost The 9570 Portable Dock and the 9500 Portable Phone both use the same types o...

Page 17: ...set is off the hook mute the 9570 Portable Dock during a speakerphone call See Muting a Call on page 46 for additional information Auxiliary SIM Card Release Button Use the release button to eject an auxiliary Subscriber Identity Module SIM card from the auxiliary SIM card slot Retractable Handle Use the retractable handle to carry the 9570 Portable Dock See Using the Retractable Handle on page 50...

Page 18: ...wer connector links the 9570 Portable Dock to an external power source such as the 9570 Portable Dock AC Wall Charger or the 9570 Portable Dock Vehicle Charger Data Port Connector The data port connector is reserved for future use Antenna Port The antenna port connects to the coaxial cable which is attached to an external antenna Antenna Port Data Port External Power Connector RJ45 Phone Jack 9570...

Page 19: ...se to a horizontal or vertical surface and lock the 9570 Portable Dock to the mounting base attach and remove an external antenna connect the 9570 Portable Dock to an external power source install and charge batteries read the battery charge level LEDs 9570 book Page 19 Monday March 15 1999 4 43 PM ...

Page 20: ...ensure that the wall is strong enough to support the combined weight of the 9570 Portable Dock and the 9500 Portable Phone approximately 4 2 lbs 2 Position the mounting base with the hollow side out If mounting to a wall position the base with the antenna clips at the bottom If mounting to a horizontal surface position the base with the antenna clips at the top away from you 3 Using the mounting b...

Page 21: ... mounting screws Attaching and Locking the 9570 Portable Dock 1 Attach the bottom of the 9570 Portable Dock to the mounting plate 2 Lock the 9570 Portable Dock to the mounting plate a Insert the key into the lock at the end of the mounting plate b Turn the key clockwise Horizontal mount Wall mount or Unlocked Locked 9570 book Page 21 Monday March 15 1999 4 43 PM ...

Page 22: ...0 meter cable installation guide custom cable kit installation guide mobile antenna installation guide to install the antenna optional cable system lightning arrestor surge protector and any other antenna equipment 2 Attach the antenna cable connector by pushing it onto the coupler on the side of the 9570 Portable Dock and turning it clockwise until tight Important Be sure to leave enough slack in...

Page 23: ... 1 Plug the connector from the AC Wall Charger or Vehicle Charger into the matching connector on the 9570 Portable Dock 2 Plug the connector at the other end of the AC Wall Charger or Vehicle Charger into the appropriate power source When the 9570 Portable Dock is connected to an external power source all batteries in the 9570 Portable Dock and the docked 9500 Portable Phone are charged Charging t...

Page 24: ...ase and the drawer will slide open 2 Insert the first battery a Hold the battery with the label facing up and the gold connectors pointed toward the back of the drawer b Insert the battery bottom first into the drawer c Press the battery downward until it latches into place 3 Repeat step 2 to install the second battery 4 Push the drawer back in until it latches into place 9570 book Page 24 Monday ...

Page 25: ...age 34 3 Connect the 9570 Portable Dock to an external power source Refer to Connecting to an External Power Source on page 23 Battery Charging Order The 9570 Portable Dock charges batteries in this order 9500 Portable Phone Battery Battery 1 at the top of the drawer nearest the top end of the 9570 Portable Dock Battery 2 at the bottom of the drawer If the 9570 Portable Dock is plugged into an ext...

Page 26: ... top of the drawer Maintenance Charging The 9570 Portable Dock batteries and the 9500 Portable Phone battery maintain their power as long as the 9570 Portable Dock is connected to an external power source Checking Battery Charge Levels Two sets of light emitting diode LED indicators on the 9570 Portable Dock show the charge levels of its two batteries 9570 book Page 26 Monday March 15 1999 4 43 PM...

Page 27: ...The 9500 Portable Phone is powered off LEDs do not light There is no external power source and The 9500 Portable Phone is first turned on LEDs light continuously until the 9570 Portable Dock completes its turn on and synchronizing activities After synchronization the LEDs indicate battery charge status for twenty seconds The LEDs then turn off to conserve energy You remove the handset from the cra...

Page 28: ...green LED for the charging battery lights steadily and the yellow LED for the second battery flashes LED Steady or Flashing Battery Status While Charging While Discharging Green steady 95 100 charged discharging flashing N A fully charged will be used when first battery is depleted Yellow steady N A discharging low battery flashing waiting to charge N A Red steady charging no power flashing error ...

Page 29: ...um Ion battery is depleted it is replaced with one of the two batteries from the 9570 Portable Dock s battery drawer When the 9570 Portable Dock is connected to an external power source talk and standby times are unlimited Talk or StandbyTime Two High Capacity Batteries Two Standard Batteries Corded Handset Talk Time 8 hrs 5 hrs Speakerphone Talk Time 3 hrs 2 hrs Standby 27 hrs 15 hrs 9570 book Pa...

Page 30: ...ace the discharged batteries or connect the unit to an external power source When you hear the low battery tones 1 Check the charge levels of the 9570 Portable Dock s batteries by viewing the battery charge LEDs 2 Check the charge level of the 9500 Portable Phone s battery by viewing the phone s display Refer to the 9500 Portable Phone User s Guide for details 3 Turn off the 9570 Portable Dock s p...

Page 31: ...erves energy by automatically entering sleep mode whenever it remains idle for several minutes Press any key to return the 9570 Portable Dock to a ready state To conserve energy the docked 9500 Portable Phone may turn off the backlight in its display when you haven t pressed a key for several seconds The light reappears the next time you press a key You can conserve battery power by following thes...

Page 32: ...32 Setting Up the 9570 Portable Dock 9570 book Page 32 Monday March 15 1999 4 43 PM ...

Page 33: ...ortable Dock turn the 9570 Portable Dock s power on and off place an outgoing call answer an incoming call end a call use the 9570 Portable Dock as a speakerphone mute unmute a call adjust handset speaker and ringer volumes use a SIM card with the 9570 Portable Dock transport the 9570 Portable Dock troubleshoot the 9570 Portable Dock when it doesn t operate as expected 9570 book Page 33 Monday Mar...

Page 34: ...ne 2 Store the antenna by snapping it into the clips at the base of the 9570 Portable Dock 3 Insert the phone into its cradle on the right side of the 9570 Portable Dock a Rotate the antenna coupler at the upper right of the 9570 Portable Dock to the up position b With the phone display facing out lower the phone into the cradle coupling the antenna hole at the back of the phone to the antenna con...

Page 35: ...take up to 15 seconds You may also see a number of power on messages See Power On Messages on page 38 When synchronization is complete you can use the unit as described in Using Your 9570 Portable Dock on page 33 4 Lock the phone into the cradle a Insert the key into the lock on the right side of the 9570 Portable Dock b Turn the key clockwise Important 10 Second Rule After docking the 9500 Portab...

Page 36: ...ne a Insert the key into the lock on the right side of the 9570 Portable Dock b Turn the key counterclockwise 3 Remove the 9500 Portable Phone from its cradle a While pushing the top of the phone against the spring loaded antenna connector in the cradle rotate the coupler up b Pull the phone out of the cradle Locked Unlocked 9570 book Page 36 Monday March 15 1999 4 43 PM ...

Page 37: ...docked 9500 Portable Phone The 9570 Portable Dock now completes an initialization and synchronization process which can last up to 15 seconds You may see a number of power on messages See Power On Messages on page 38 The battery charge LEDs light continuously until initialization and synchronization are complete If the unit is connected to an external power source the battery charge LEDs now show ...

Page 38: ...r PIN Enter the four to eight digit SIM card PIN supplied by your service provider and press O to proceed If only the phone s SIM card is inserted enter the PIN for that card If a SIM card is inserted in the 9570 Portable Dock s auxiliary SIM card slot enter the PIN for that card Invalid Batt An unapproved battery has been detected in the phone or the 9570 Portable Dock s battery drawer You can us...

Page 39: ... is damaged or has been inserted incorrectly A SIM card in the 9570 Portable Dock s auxiliary SIM card slot must be inserted with the gold plate facing down Blocked If the phone s SIM card PIN code has been activated and the code is entered incorrectly three consecutive times your phone becomes blocked See the 9500 Portable Telephone User s Guide for instructions on unblocking it Bad Card See Supp...

Page 40: ...lip on the docked 9500 Portable Phone and press it into the retainers to keep it open 3 Use the keys on the docked phone to dial the number you want to call 4 When you see Call press the O key 5 When the other party answers proceed as you would with any other speakerphone call Whenever you use the 9570 Portable Dock as a speakerphone the green speakerphone LED lights steadily During a speakerphone...

Page 41: ... 9500 Portable Phone or the 9570 Portable Dock s auxiliary SIM card slot 2 Open the flip on the 9500 Portable Phone and press it into the retainers to keep it open 3 Pick up the corded handset 4 Use the keys on the docked phone to dial the number you want to call 5 When you see Call press the O key 6 When the other party answers talk and listen through the corded handset 9570 book Page 41 Monday M...

Page 42: ...wer is turned on You have inserted a SIM card in either the docked 9500 Portable Phone or the 9570 Portable Dock s auxiliary SIM card slot 2 When the 9570 Portable Dock rings do one of the following Press the O button on the docked phone or Open the flip on the docked phone or Press any key on the docked phone Whenever you use the 9570 Portable Dock as a speakerphone the green Speaker LED lights s...

Page 43: ...er the docked 9500 Portable Phone or the 9570 Portable Dock s auxiliary SIM card slot 2 Lift the corded handset If the Call Does Not Connect Properly If the call does not connect properly you may see one of these messages Message Description Orient Antenna Make sure the antenna has clear access to the sky Call Failed The antenna is not properly adjusted or the network signal is not strong enough 9...

Page 44: ...l To end a speakerphone call do ONE of the following Press the O button on the docked phone Close the flip on the docked phone Whenever you use the 9570 Portable Dock as a speakerphone the green Speaker LED lights steadily Ending a Private Call To end a private call Replace the corded handset in its cradle 9570 book Page 44 Monday March 15 1999 4 43 PM ...

Page 45: ...s the button 2 Replace the corded handset in its cradle The call immediately switches to speakerphone mode To mute the speakerphone call press again Switching from Speakerphone to Privacy Mode To switch from an active speakerphone call to a private call 1 Press the button 2 Pick up the corded handset The call is automatically unmuted and switches to privacy mode 9570 book Page 45 Monday March 15 1...

Page 46: ... speakerphone call Press the button on the 9570 Portable Dock Note If you pick up the corded handset now the call is automatically unmuted and switches to privacy mode To unmute the call Press again Muting a Private Call To mute a private call Press the button on the 9570 Portable Dock Note If you replace the handset in its cradle now the 9570 Portable Dock automatically unmutes the call and switc...

Page 47: ...and keys to adjust speaker volume Adjusting RingerVolume To adjust ringer volume 1 Press M on the phone s keypad until you see Phone Setup then press O 2 Press M on the phone s keypad to scroll to Adjust Ring Volume then select that option by pressing O 3 Increase the volume by pressing the key on the 9570 Portable Dock or Decrease the volume by pressing the key on the 9570 Portable Dock 4 To exit...

Page 48: ...y SIM card slot the 9570 Portable Dock then looks for a card in the 9500 Portable Phone If there are SIM cards in both the auxiliary SIM card slot and the phone the 9570 Portable Dock uses the card in the auxiliary SIM card slot Note If you have activated your phone s SIM card PIN code the card is secure while the phone is docked No one else can use the phone s SIM card without the card s required...

Page 49: ...late on the card faces up However when you insert a SIM card into the 9570 Portable Dock the gold plate faces down 2 Push the SIM card into the auxiliary SIM card slot as far as it will go until it clicks into place Ejecting a SIM Card from the Auxiliary SIM Card Slot 1 Push the SIM card release button to the right 2 Pull the SIM card out of the auxiliary SIM card slot 9570 book Page 49 Monday Mar...

Page 50: ...handle 1 Pull the handle straight down 2 Swivel the handle out and away from the 9570 Portable Dock To store the retractable handle 1 Swivel the handle down so that it rests flat against the 9570 Portable Dock 2 Push up on the handle to lock it in place Storing the 9500 Portable Phone Antenna Store the 9500 Portable Phone antenna by snapping it into the clips on the 9570 Portable Dock s mounting b...

Page 51: ...ly inserted in the phone or the auxiliary SIM card slot in the 9570 Portable Dock Using a SIM Card on page 48 You see Bad Card See Supplier Is the SIM card valid Contact your Service Provider Pressing the phone s power button does not turn on the system Is the 9570 Portable Dock getting power If using battery power Is the 9500 Portable Phone s battery charged Is the 9570 Portable Dock s battery ch...

Page 52: ...age 36 c Remove the battery from the phone d Remove the batteries from the 9570 Portable Dock e If the 9570 Portable Dock is connected to an external power source disconnect the cable AC Wall Charger or Vehicle Charger 3 After 15 seconds reconnect all power a Reconnect the external power source b Replace batteries 4 If the problem is not corrected contact your service provider 9570 book Page 52 Mo...

Page 53: ...evel LEDs reading 26 charging 16 25 charging sequence 25 discharging sequence 26 indicator lights activity 27 inserting 24 LED banks activity 27 reading 26 low battery tone 30 maintenance charging 26 numbering order 25 powering the 9570 Portable Dock 16 safety considerations vi storing 16 talk time 29 trays 16 battery charge LEDs reading 26 battery trays 16 24 C cable coaxial 18 data connector 18 ...

Page 54: ...5 phone jack 18 volume adjustment 17 47 I indicator lights battery charge LED activity 27 mute 46 inserting auxiliary SIM card 49 inserting batteries 24 K key locking 9500 Portable Phone in 9570 Portable Dock 21 35 36 locking 9570 Portable Dock to mounting base 21 keys auxiliary SIM card eject button 17 mute button 17 volume control 17 47 L LED banks 9500 Portable Phone battery 30 activity 27 no e...

Page 55: ...ne jack 18 PIN code SIM card 48 placing calls privacy mode 41 speakerphone mode 40 portability features 17 privacy mode 16 muting calls 46 volume adjustment 47 privacy mode switching to 45 R retractable handle description 17 using 50 ringer 9500 Portable Phone 42 47 9570 Portable Dock 47 volume adjustment 47 RJ45 phone jack 16 18 S safety information v viii SIM card auxiliary 16 48 eject button 17...

Page 56: ...ndex transporting the 9570 Portable Dock 50 troubleshooting 51 V volume handset 47 privacy mode 17 ringer 47 speakerphone mode 17 47 volume control keys 17 47 9570 book Page 56 Monday March 15 1999 4 43 PM ...

Page 57: ...8083 5028859 5029044 5029233 5031028 5036532 5053924 5057762 D320780 5059885 5060294 D322783 D322955 5081674 5083304 D324024 D324388 5095503 D325028 D325583 5109536 D325915 5113436 5117450 5121047 5122480 5122722 D327061 5128834 D328302 5142551 5142696 5146620 5148471 5148473 5148961 5150359 5150384 5152006 5157693 5163159 5164652 5166596 5175759 5175874 D332261 5182749 D332785 5185566 5187809 519...

Page 58: ...58 Patent Information 9570 book Page 58 Monday March 15 1999 4 43 PM ...

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